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Reviews of Hampton Inn Los AngelesWest Covina

2.5 out of 5
Hampton Inn Los AngelesWest Covina
3145 E. Garvey Ave. N., West Covina, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

FABIOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good night sleep and the front desk person was very nice!
Stayed 1 night in Apr 2024

8/10 Good

keith

Stayed 2 nights in Mar 2024

10/10 Excellent

Elier, Little Elm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay for one night after my flight got delayed
Stayed 1 night in Mar 2024
Response from Olivia Laura Front Desk Manager on Apr 8, 2024
Hello,Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Olivia Laura Front Desk Manager on Apr 8, 2024
Hello,Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Olivia Laura Front Desk Manager on Apr 8, 2024
Hello,Thank you for your review. We look forward to seeing you again.

10/10 Excellent

cesario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Olivia Laura Front Desk Manager on Apr 8, 2024
Hello,Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Rose

Liked: Staff & service, property conditions & facilities
Centrally located near shops and dining
Stayed 4 nights in Mar 2024
Response from Mariana on Mar 11, 2024
Thank you Rose for leaving a review! We are very lucky to have such a great location that makes life convenient for our guests.

10/10 Excellent

Peter

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Mariana on Mar 11, 2024
Thank you Peter for your review! We are always happy to help and hope to see you again soon.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
workers maintaining outside painting
Stayed 1 night in Mar 2024
Response from Mariana on Mar 11, 2024
We humbly appreciate your review, Marilyn. We try our best to keep a high standard for our hotel so our guests feel comfortable and welcomed.

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service by your staff was 5 star.
Stayed 1 night in Mar 2024
Response from Mariana on Mar 11, 2024
Thank you for your review, Francisco! We appreciate your stay with us and hope to see you again.

10/10 Excellent

Sylvia

Traveled with partner
Liked: Amenities
The lady's at the front desk are really friendly and polite
Stayed 2 nights in Mar 2024
Response from HIWC on Mar 4, 2024
Thank you, Sylvia, for recognizing our Front Desk team!

10/10 Excellent

Debra, Redlands

Liked: Cleanliness, amenities
The desk personnel were friendly
Stayed 1 night in Feb 2024
Response from HIWC on Feb 26, 2024
Thank you, Debra, for taking the time to review Hampton Inn West Covina. We are so glad that you enjoyed your stay and the service.

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service
It’s a good place and good location. However; there’s room for improvement. I would like to see hotel management provide courtesy water bottles for guests in bedroom. The sliding door to the bathroom does not give enough privacy because it does not close completely. Further; the bathroom shower floor is slippery and could cause injury.
Stayed 1 night in Feb 2024
Response from Olivia Laura (Front Desk Manager) on Feb 20, 2024
Hello Luis,I am so sorry that your stay with us did not meet your expectations. Our Hilton Honors Members are the only guests who get complimentary water bottles at check in. My apologies if that was not explained to you at check in. As for the bathroom shower floor we are looking into the issue, thank you so much for bringing this up to our attention. Our safety of our guests is our top priority. Please let me know if there is anything we can assist you with if you decide to book with us again in the future. Thank you for your feedback have a good day.

10/10 Excellent

Sebastian

Stayed 1 night in Feb 2024
Response from HIWC on Feb 16, 2024
Thank you, Sebatian! We appreciate you take the time to review Hampton Inn West Covina. We hope to see you again soon

10/10 Excellent

Ernest, Kingsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was good. Within walking to local restaurant. Our room was close to the elevator and was noise at all hours from the elevator going up and down.
Stayed 2 nights in Feb 2024
Response from HIWC on Feb 16, 2024
Thank you, Ernest, for liking the hotel despite of the noise issue. Please do allow us to assign a different room location for you next time.

6/10 Okay

Octavio, Sylmar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HIWC on Jan 30, 2024
Dear Octavio,We are sorry that your stay is not up to your expectations. Please kindly provide your feedback with the management so we may better your experience.

10/10 Excellent

Florida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the cleanliness of the hotel esp. the room, bathroom and beddings. We enjoyed the complimentary breakfast and excellent customer service.
Stayed 1 night in Jan 2024
Response from HIWC on Jan 29, 2024
It is our pleasure at Hampton Inn West Covina to serve you, Florida. Looking forward to your return next time!

6/10 Okay

Emigdia

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from HIWC on Jan 30, 2024
Dear Emigdia,We are sorry that your stay is not up to your expectations. Please kindly provide your feedback with the management so we may better your experience.

10/10 Excellent

Cynthia A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when we visit! Conveniently located and has all the amenities we need.
Stayed 3 nights in Jan 2024
Response from HIWC on Jan 23, 2024
We are so glad that you enjoyed your stay, Cynthia. Please be sure to visit us again the next time you are in the area

8/10 Good

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HIWC on Jan 23, 2024
Thank you for staying at Hampton Inn West Covina!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and accommodating. Rooms are quiet. The only thing I would change would be the door to the bathroom. Not much privacy there!
Stayed 2 nights in Jan 2024
Response from HIWC on Jan 23, 2024
Thank you for the feedback, Amber. We will be sure to let the management team know!

10/10 Excellent

Ma cytherea

Stayed 2 nights in Jan 2024
Response from HMWC on Jan 9, 2024
Dear Ma Cytherea,Thank you so much for your support toward Hampton Inn West Covina. Looking forward to accommodating you again in the future!

6/10 Okay

Chrissie

Stayed 2 nights in Dec 2023
Response from HMWC on Jan 9, 2024
We are sorry if your stay is not up to your expectations. Please contact the management so we may further assist you.

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HMWC on Jan 9, 2024
Thank you, Miguel, for your stay at Hampton Inn West Covina!

10/10 Excellent

Mikayla

Stayed 5 nights in Dec 2023
Response from HMWC on Jan 9, 2024
We appreciate your support towards Hampton Inn West Covina, Mikayla. Hope to see you soon!

2/10 Terrible

Yaneli

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
Dear Yaneli,Please kindly provide additional information to the management team so we may improve our service.

6/10 Okay

Randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean & updated. What i didnt like was the continental breakfast. Eggs & coffee terrible. Only thing i liked was the english muffin. Sorry. Need to improve food. It was clean though
Stayed 2 nights in Dec 2023
Response from Olivia Front Desk Manager on Dec 25, 2023
Hello Randy,I am so sorry to hear about your stay experience with us and that our breakfast was not to your liking. I will make sure I bring up your concerns to the Breakfast Manager. Thank you for your feedback, our guest feedback is always important to us. Happy Holidays.

10/10 Excellent

Arthur

Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
It is our pleasure to have you with us, Arthur. Please visit Hampton Inn West Covina again for your next trip in town!

10/10 Excellent

Troy

Stayed 1 night in Dec 2023
Response from HIWC on Jan 23, 2024
We appreciate your support toward Hampton Inn West Covina, Troy! Looking forward to see you again soon.

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean
Stayed 1 night in Dec 2023
Response from HTWC on Dec 25, 2023
It was our pleasure to accommodate you, Gloria. Looking forward to seeing you soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Room was clean and comfortable. Great location with several restaurants within walking distance. Close to freeway.
Stayed 1 night in Dec 2023
Response from HTWC on Dec 25, 2023
Thank you for staying at Hampton Inn West Covina, Steven! Wish you a very happy holidays!

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great continental breakfast
Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
Thank you, Angela. We are glad that you enjoyed the breakfast at Hampton Inn West Covina!

10/10 Excellent

Juan

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HTWC on Dec 25, 2023
We are so glad that you enjoyed your stay, Juan. If there is anything that you need for your next stay, please do not hesitate to contact Hampton Inn West Covina!

10/10 Excellent

Amanda Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
Dear Amanda Nicole,Thank you again for choosing Hampton Inn West Covina. Wish you a great 2024!

10/10 Excellent

Anisthasia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
We are so thrilled to know that you enjoyed your stay with us. Looking forward to seeing you again at Hampton Inn West Covina!

10/10 Excellent

Norma

Traveled with family
Very clean
Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
Our team at Hampton Inn West Covina tried our best to maintain and exceed expectations. Thank you for noticing the efforts, Norma.

10/10 Excellent

Hoan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in Dec 2023
Response from HMWC on Jan 9, 2024
It will be our pleasure to have you back again at Hampton Inn West Covina, Hoan!

4/10 Poor

EDWARD

Stayed 1 night in Nov 2023
Response from HTWC on Dec 25, 2023
We apologize, Edward, if your stay is not up to satisfaction. Please kindly reach out to us to let us know that areas of improved needed. Thank you.

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always choose to stay here because it is safe, clean, quiet and they have an amazing complimentary breakfast.
Stayed 3 nights in Nov 2023
Response from HMWC on Jan 9, 2024
We really are thankful for your continued support, Melanie. Looking forward to your return next time!

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HMWC on Jan 9, 2024
Happy New Year, Cesar. Thank you for your review and hope you have a wonderful 2024!

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from HMWC on Jan 9, 2024
Thank you Carlos for staying at Hampton Inn West Covina. Please stay cozy and warm for this winter

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from HMWC on Jan 9, 2024
Our team at Hampton Inn West Covina, thank you Mariel, for your stay with us and looking forward to hosting you again in 2024!

8/10 Good

Elaine

Business traveler
Liked: Cleanliness, staff & service, room comfort
Location
This was a very central location for all the driving and meeting areas I had to go to in the surrounding area. It was nice to be able to have a place to rest at the end of the day that wasn't a far drive or out of the way.
Stayed 1 night in Oct 2023

8/10 Good

amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The area was great! Plenty of department stores and restaurants. My biggest complaint was the size of the room that was small. I traveled with only one person and we were there for afternoon/evening events so it didn't bother us for too long. The water pressure in the shower was weak and the pillows were too squishy, but our nights were quiet so that was a plus. The whole hotel wasn't anything pretty to look at or modern but it was tidy. I wouldn't return unless this was the only option left
Stayed 3 nights in Oct 2023

8/10 Good

Jimena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was Great ! Any and all stores nearby along with 15 minutes away from our event at Irwindale speedway! We did I’ve to wait about 2 hours for early check in .. which kinda sucked but we do understand because their staff were cleaning the rooms !
Stayed 3 nights in Oct 2023

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ivy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Stayed 1 night in Oct 2023