Nice hotel, prefer more friendly staff.
Posted Dec 26, 2016 on Orbitz
I've stayed here about 3-4 times, I get the same receptionist every time --she's new. I'm not sure if it's true or not, but every time I check in her aura makes me feel as if I'm not welcomed in this hotel or she's trying to figure out why a young black woman is able to afford such a hotel stay so often. I always book through orbitz when staying here, and she's had issues with the payment/checking me in EVERY SINGLE TIME. My last stay took me 1.5+ hours just to check in, because she didn't know how to properly take payment from orbitz!!! I really don't care for her or the older lady that always works the same shift with her. Very unfriendly, and not helpful at all. Before booking my last stay, I called the hotel to see if they had any smoking rooms available for that evening (because there's only 2 in the whole building). The rep I spoke with said yes, so I booked. Called checkers back 20 mins later and the lady said there were no smoking rooms. Not until I had to explain I already spoke to someone at the front desk did the room become available. they have a rooftop jacuzzi/lounge that is only available when the penthouse is not being rented out. They do have computers with free internet access for guest to use. The parking is valet only $43. I only come because it's close to my office and work late hours. I really wish they had a more welcoming staff because I do like the property. But I won't book here for awhile. Might try them again in a few months.
Comment from Hotel Management
Jan 1, 2017 by eddie_andre, Hotel Management
Thank you for taking the time to share your feedback. We are disappointed to hear that you didn't feel welcomed during your arrival experience. We will be sure to share this feedback with our team. We look forward to welcoming you back and if there's anything I can do to make your stay more accommodating, please don't hesitate to reach out to me directly.