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Reviews of Hilton Garden Inn LAX El Segundo

3 out of 5
Hilton Garden Inn LAX El Segundo
2100 E Mariposa Ave, El Segundo, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 455 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Reinaldo

Traveled with family
They did not have my reservation and the hotel is being refurbished.
Stayed 1 night in Apr 2024
Response from David J on Apr 17, 2024
Thank you for staying with us, Reinaldo. We do sincerely apologize that you were not happy with your stay, and do hope to earn your business back.

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under renovation. The shower water was not hot enough, and the room was really cold. The staff was friendly and informative about Los Angeles!
Stayed 1 night in Apr 2024
Response from David J on Apr 15, 2024
Thank you for staying with us, Catherine. We do sincerely apologize for the inconveniences caused by our renovation, especially with the lack of hot water. We do hope to see you again once our renovation is complete!

8/10 Good

Carolyn

Our room was spacious and clean. Staff was friendly too.
Stayed 1 night in Apr 2024
Response from David J on Apr 15, 2024
Thank you for staying with us, Carolyn. We hope to see you again soon.

10/10 Excellent

Wendy

Stayed 4 nights in Mar 2024
Response from David J on Apr 15, 2024
Thank you for staying with us, Wendy. We hope to see you again soon.

8/10 Good

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place to stay . Right now they are remodeling the rooms and they are so nice . The only thing is the water is super hot or cold no in between and our shower handle came off . The front desk was very nice and sxtended our check out time for the inconvenience. The staff is always nice and greets you when you come in !
Stayed 1 night in Apr 2024
Response from David J on Apr 8, 2024
Thank you for staying with us, Mindy! We are glad you enjoyed one of our new rooms, and appreciate our understading while we iron out some kinks. We do hope to see you again soon.

2/10 Terrible

Sujana

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very dirty with mold in the bathroom and dirty stained carpets. The wifi is practically useless. The parking lot felt very unsafe with people loitering around close to the dog relief area. There were catcalls from the people at the metro station next door while I was out with my dog. When I shared my safety concerns at the front desk, the lady rolled her eyes and laughed at my concerns and said she couldn't help in any way. The hotel is going through a major remodel that wasn't mentioned during the booking. It was noisy, dusty and the water was shut off for most part of the day. The hotel maintenance insisted on coming into the room to check some pipes and left a mess in the bathtub that wasn't cleaned. Had the most terrible experience.
Stayed 2 nights in Apr 2024
Response from David J on Apr 5, 2024
Thank you for taking the time to explain the issues with your stay, Sujana. I do sincerely apologize for your poor experience here. We do have it posted on our website that we are undergoing a full renovation, and we do our best to minimize disruption to our guests. We will certainly be speaking with our front desk regarding your interaction as well. We do hope you will consider staying with us in the future so that we may show you our true hospitality spirit.

10/10 Excellent

Ayeesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. There was construction on the 1st floor, but not much of a nuisance. I arrived early and they accommodated me. I wiuld definately stay here again
Stayed 2 nights in Mar 2024
Response from David J on Apr 1, 2024
Thank you for staying with us, Ayeesha! We hope to see you again soon.

8/10 Good

CHRISTINA P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the night for our layover. Close to LAX. Can ubereats food if you don’t want to go out. The only thing is the shuttle service where you have to call ahead to request shuttle service when you arrive. If you pay attention to your emails, this is easy to do. If you don’t, you can’t flag down the shuttle.
Stayed 1 night in Mar 2024
Response from David J on Apr 1, 2024
Thank you for staying with us, Christina. We hope to see you again soon!

10/10 Excellent

Omar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy and Relaxing stay, i loev the heated pool and jacuzzi option.
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
Thank you for staying with us, Omar. We look forward to seeing you again soon.

8/10 Good

Charlene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Staff accomodated late check-in & early checkout But no airport transportation even thought they advertised this when I searched for appropriate hotel to book with
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
Thank you for staying with us, Charlene. Our airport shuttle runs daily from 6am-11pm, which is advertised on our website. Our shuttle company does offer airport transportation outside of those hours as well, at a cost of 15 per person. We do apologize for any inconvenience you faced with the shuttle and do hope to see you again.

4/10 Poor

Jonah

Traveled with partner
Water was shut off for part of the stay with no advanced notice to guests. Mildew/mold around the shower/tub caulking. Paid nearly $300 for one night. Not worth the money.
Stayed 1 night in Mar 2024
Response from David J on Mar 18, 2024
We do sincerely apologize for the water shutdown, Jonah. We did not have advanced notice either, otherwise we certainly would have posted something at the front desk and under doors. We are going through a complete renovation currently, and do hope to see you again in the future.

10/10 Excellent

Zhenhui

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from David J on Feb 28, 2024
Thank you for staying with us, Zhenhui. We hope to see you again soon.

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Horrible experience, toilet overflowed, no hot water, sheets were rough. Would not stay again.
Stayed 1 night in Feb 2024
Response from David J on Feb 12, 2024
We do sincerely apologize for your bad experience at our hotel Patrick. The hot water was fixed within a couple of hours, and we will relay the toilet issue to our engineering team. Our hotel has started a full renovation last week, and we do hope to see you again once it is completed.

4/10 Poor

Libor

.
Stayed 1 night in Feb 2024
Response from David J on Feb 7, 2024
Thank you for staying with us, Libor. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

6/10 Okay

Kim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David J on Feb 7, 2024
Thank you for staying with us, Kim. We do apologize that your stay was not as pleasant as should have been expected, and we do hope to see you again.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property DEFINITELY needed new carpet. That is maybe my only complaint. The area was industrial, but close to the airport, so that was for my convenience...not a problem. There were not other eating places that were walkable, so the hotel's limited menu was the answer and was sufficient for one night. The food was good.
Stayed 1 night in Jan 2024
Response from David J on Feb 1, 2024
Thank you for staying with us, Mitchell. We are starting a full renovation this week, so all of our carpet will be replaced. We do hope to see you again!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Convenient
Stayed 1 night in Jan 2024
Response from David J on Feb 1, 2024
Thank you for staying with us, William. We hope to see you again soon!

10/10 Excellent

Rafael

Stayed 2 nights in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Rafael. We hope to see you again soon.

8/10 Good

Elma

Liked: Staff & service, amenities, property conditions & facilities
Nice breakfast buffet included. Free airport shuttle.
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Elma. We hope to see you again soon.

10/10 Excellent

Bogdan, Los Altos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Jan 2024
Response from David J on Jan 31, 2024
Thank you for staying with us, Bogdan. We hope to see you again soon.

8/10 Good

Mario

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from David J on Jan 25, 2024
Thank you for staying with us, Mario. We hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from David J on Jan 22, 2024
Thank you for staying with us, William. We hope to see you again soon.

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David J on Jan 22, 2024
Thank you for staying with us, Tera. We hope to see you again soon.

6/10 Okay

Laurelynn

Traveled with group
Liked: Cleanliness
While the facilities were clean enough, the property has definitely seen better days. Warping carpets due to water damage, questionable stains on furniture in the rooms, discolored doors and walls with scuffs, etc. While the front desk staff were pleasant and helpful, the airport shuttle operator was impatient and overall a bit rude (they hung the phone up on me while I was confirming my location at the pick-up zone). I just expected a bit more from Hilton and feel like next time I'll just stay in a motel.
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Laurelynn. Our hotel will be starting a full renovation at the end of January, so everything will look brand new in a couple of months. We will certainly relay this information to our shuttle operating company, as that is not acceptable. We do hope to see you again.

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When check-in, I get a room nearby the entrance. I am a light sleeper, so talk with Front desk service and change another room which is more quiet. It's good.
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Dan. We hope to see you again soon.

10/10 Excellent

Orhan

Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Orhan. We hope to see you again soon.

8/10 Good

Teresita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David J on Jan 16, 2024
Thank you for staying with us, Teresita. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from David J on Jan 11, 2024
Thank you for staying with us, Robert. We hope to see you again soon.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, I would not ever stay here again. Booked 2 queen room, and all they had when we got there was a one bed room. Awful awful awful! I can’t press enough how much you should not stay here. They also wouldn’t issue any sort of refund for their mistake.
Stayed 1 night in Jan 2024
Response from David J on Jan 11, 2024
We do deeply apologize for the mistake on our part, Sarah. We will work with our team to make sure these instances do not happen in the future.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from David J on Jan 11, 2024
Thank you for staying with us, Claudia. We do hope to see you again soon.

10/10 Excellent

DAVID

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, David. We hope to see you again soon!

10/10 Excellent

Hanh

Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Hanh. We hope to see you again soon!

10/10 Excellent

Eileen M

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Eileen M. We hope to see you again soon!

10/10 Excellent

Renata, Atlantic Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David J on Jan 8, 2024
Thank you for staying with us, Renata. We hope to see you again soon!

10/10 Excellent

Twanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and still near the airport, friendly, helpful staff.
Stayed 2 nights in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Twanna. We hope to see you again soon!

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Fadi. We hope to see you again soon!

10/10 Excellent

Bernard

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Bernard. We hope to see you again soon!

10/10 Excellent

Kumiko

Stayed 1 night in Jan 2024
Response from David J on Jan 25, 2024
Thank you for staying with us, Kumiko. We hope to see you again soon.

10/10 Excellent

Fernande

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and airport shuttle
Stayed 1 night in Jan 2024
Response from David J on Jan 3, 2024
Thank you for staying with us, Fernande. We hope to see you again soon!

10/10 Excellent

Beth

Stayed 1 night in Jan 2024
Response from David J on Jan 8, 2024
Thank you for staying with us, Beth. We hope to see you again soon!

6/10 Okay

Kyla

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very helpful and friendly. The place was clean, but every inch of carpeting and lobby upholstery needs to be replaced. We could hear the metro, every movement in the hall and thr tvin the room next door. The pool was nice.
Stayed 1 night in Dec 2023
Response from David J on Jan 3, 2024
Thank you for staying with us, Kyla. Our hotel will be going through a complete renovation starting this month, which will include all new flooring. We hope to see you again soon!

10/10 Excellent

ilona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David J on Jan 3, 2024
Thank you for staying with us, Ilona. We hope to see you again soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from David J on Dec 31, 2023
Thank you for staying with us, Robert. We hope to see you again soon.

8/10 Good

Vijay

Stayed 1 night in Dec 2023
Response from David J on Dec 31, 2023
Thank you for staying with us, Vijay. We hope to see you again soon.

6/10 Okay

Ali

Stayed 1 night in Dec 2023
Response from David J on Dec 31, 2023
Thank you for staying with us, Ali. We hope to see you again soon.

8/10 Good

Odaimy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good condition, affordable price, and needs to improve room daily services is only available per request
Stayed 3 nights in Dec 2023
Response from David J on Dec 31, 2023
Thank you for staying with us, Odaimy. We hope to see you again soon.

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from David J on Dec 29, 2023
Thank you for staying with us, Hector! We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped and next subway (metro) station
Guests have to call the hotel for an airport pickup. Difficult if you phone won't work in the US - there are no public phones at the airport and you'll need to ask information to call. Rooms are well equipped with coffee machines, clocks, sofa, well fitted bathroom, free wifi, air conditioning and large TV. No noise, but a few negatives are no views (car park and warehouses), no USB ports and the shaving mirror lights didn't work. Front desk stores luggage. Shuttles back to the airport need pre-booking. Public facilities require room key access though keys can be provided by reception. Mariposa subway station on the C line is right next to the hotel. Little else in the area, it's essentially a dormitory hotel.
Stayed 1 night in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us. We hope to see you again soon!

8/10 Good

nikita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goodservice
Stayed 2 nights in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us, Nikita. We hope to see you again soon!

10/10 Excellent

Glenn

Stayed 2 nights in Dec 2023
Response from David J on Dec 28, 2023
Thank you or staying with us, Glenn. We hope to see you again soon!