Great hotel...Check in was fast and easy. Quiet rooms just the way I like them. Plenty of amenities. Refrigerator in the room was perfect. Climate control fuctioned great. Had a stopped/slop draining bath tub drain. Maintenance immediately and discretely repaired it. One draw back...no ice machine on our floor and I didn't see any signage as to its location.
Comment from Hotel Management
Aug 29, 2016 by Front Office Manager, Hotel Management
Guest feedback is vitally important to us. In fact, without seeing our world through the eyes of those who truly matter, our guests, we wouldn’t be able to perform optimally. That’s why we want to be sure that every guest's voice can be heard whenever there’s positive or negative feedback to be given. As such, your comments have been forwarded to the appropriate department leaders for review. These are certainly items they should be aware of.
Thank you for choosing The Holiday Inn, West Covina.