All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 505 out of 1005 reviews" "
10 - Excellent
505
Rating 8 - Good. 303 out of 1005 reviews" "
8 - Good
303
Rating 6 - Okay. 104 out of 1005 reviews" "
6 - Okay
104
Rating 4 - Poor. 44 out of 1005 reviews" "
4 - Poor
44
Rating 2 - Terrible. 49 out of 1005 reviews" "
2 - Terrible
49
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Jessica
Mar 25, 2024
Liked: Staff & service
Jessica
Stayed 2 nights in Mar 2024
8/10 Good
Erica
Mar 25, 2024
Liked: Cleanliness, staff & service
Erica
Stayed 1 night in Mar 2024
6/10 Okay
Alfredo V
Traveled with family
Mar 5, 2024
No free breakfast at this location.
Alfredo V
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 7, 2024
Thank you for your feedback. As we are not a Holiday Inn Express, our location does not have a complimentary continental breakfast. We apologize for the misunderstanding.
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.
6/10 Okay
Janet, Yucaipa
Traveled with family
Feb 24, 2024
Liked: Cleanliness, amenities
Breakfast is not a buffet. It’s table service
Janet
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you so much for your feedback! Your comment is invaluable to us in our effort to continue improving our services according to what our guests like. So, again, thank you for taking the time to write a review.
6/10 Okay
ABDURRAHMAN
Business traveler
Feb 22, 2024
Liked: Staff & service
Door lock is not working.
ABDURRAHMAN
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you so much for your feedback. We shall have our engineering team investigate the matter. We appreciate you bringing this to our attention.
Stayed for 3days and 2nights. Location is accessible to all we need, we enjoyed our stay. The staff are friendly and helpful. Thank you, Holiday Inn (West Covina) Keep up the good work, hope we stay there again.
Ariel
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 6, 2024
Thank you so much for taking the time to tell us about your experience at Holiday Inn WEST COVINA. Our team is elated to hear you enjoyed your stay with us! We also hope to have the opportunity to serve you again in the future.
10/10 Excellent
Sui Ping
Jan 26, 2024
Sui Ping
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 6, 2024
Thank you so much for taking the time to tell us about your experience at Holiday Inn WEST COVINA. Our team is elated to hear you enjoyed your stay with us!
6/10 Okay
Jessica, Montebello
Business traveler
Jan 13, 2024
Jessica
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for providing feedback about your stay. Please accept our apologies for not meeting your expectations. We value your comments, and our team shall continue to work towards improving our services.
10/10 Excellent
Issis
Jan 13, 2024
Issis
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.
Thank you so much for your feedback! We are happy to hear you enjoyed your stay with us! Please consider visiting our property again in the future.
6/10 Okay
Renato
Dec 8, 2023
Renato
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for providing feedback about your stay. Please accept our apologies for not meeting your expectations. We value your comments, and our team shall continue to work towards improving our services.
8/10 Good
Nat
Business traveler
Dec 6, 2023
Liked: Staff & service, room comfort
Nat
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.
8/10 Good
Elizabeth
Dec 5, 2023
Liked: Staff & service, room comfort
Elizabeth
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for providing feedback about your stay! We value your comments, and our team shall continue to work towards improving our services.
Terrible customer service. There was a blood stain on a bath towel and the front desk laughed it off and said it was Cheetos. Will never stay here again.
Everything was excellent with the only detriment was one of the elevators went out, but no complaonts. Staff was freindly, helpful, quick with any requeats and the breakfast was fresh
It was overall a good stay. The breakfast was lacking in my opinion for what was talked about. Was told it was more sit down and had omelets and things…nope. Typical hotel breakfast.
Outside of that the hotel is older but clean.
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
I normally dont write reviews but this property didnt match the pictures at all.
The room smelled horrible and i question laying in the bed due to just feeling the room wasnt up to par. The hallways have sheetrock cutouts between each room and the room itself didnt look at all of what was shown to me. Property entry wasnt up to par as well as elevators. Staff was accomdating as best as they could but overall experience was not good.
I have never stayed in a hotel where housekeeping is only upon request. Must be a California thing. Parking was sketchy on the side of the building/main entry. Nothing about the room or the walk to the room felt welcoming or safe.