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The hotel itself was like an oasis amidst a sketchy neighborhood. Loved that the parking lot was gated and felt safe. The area surrounding it was definitely not a "walk around and see what there is to do/see/eat" kind of vibe.
The hotel is obviously old but refurbished. It was nice but not the cleanest. The staff was lovely.
I found a roach when we were leaving. I reported it to staff just to make them aware and the responded with they will exterminate.
Other than that it was a nice hotel to stay in. Nice pool area
Audrea
Stayed 1 night in Mar 2024
Response from PM on Apr 5, 2024
Thank you for your feedback, we will look into your review and fix any issue that needs to be attended to.
I have stayed two times in the last 4 months. I really like it. If you have the bath tubs and are short it is a climb to get in. 😆Walk in shower was nice.
Tammy
Stayed 2 nights in Mar 2024
Response from PM on Apr 5, 2024
Thank you for the amazing review, we enjoying having you here with us as well. We look forward to your next stay with us.
I would rate this property as a 2.5-star, not 4 star...
Wish at least 3 small or 2 medium water bottles were provided in the room if you're calling it a 4 star and have coffee, we should not have to use tap water for the coffee maker. And also the coffee maker was old and not working :(.
Aarti
Stayed 1 night in Mar 2024
Response from PM on Apr 5, 2024
Sorry to hear you were left wanting. We will definitely look into adding extra amenities in the rooms.
The website and even answering machine indicated there was a bar and restaurant. Both were closed or under construction and there was no place safe to eat or walk to nearby.
Carol
Stayed 3 nights in Feb 2024
Response from PM on Apr 5, 2024
Thank you for your feedback, we will try to highlight our amenities so guest don't get confused on what is open and not. We hope this will help future guest.
4/10 Poor
Jacob
Traveled with partner, Traveled with family
Mar 18, 2024
Disliked: Staff & service
Rude staff, was not given the room I booked in advance because “they didn’t have any available”. Wasn’t even told about them changing the room and then when I brought it up to them that it wasn’t the correct room they tried acting as if they gave me and upgrade. They don’t have actual Queen beds they have “their queen” size.
Jacob
Stayed 1 night in Mar 2024
Response from PM on Apr 5, 2024
Sorry for your stay, we will look into your issues directly. We also have the queen sizes available at all times if guest need the dimensions.
We were looking for a hotel in this neighborhood but were concerned about getting something affordable that was also nice. This hotel was both, which we were very happy with.
Sarah
Stayed 1 night in Mar 2024
Response from PM on Mar 17, 2024
Hello Sarah, Thank you so much for your review, we are happy we were able to meet your needs, we are here when you need us.
At the time of check in, the female receptionist was really rude. She was in a ready bad mood and treat me and my son in a bad way. It was really frustrating and got me mad to be trated that way when we just needed to rest for the night after our long trip.
B. Elizabeth
Response from PM on Mar 17, 2024
Thank you Liz, Sorry you had a bad experience with us, we will look into it and make sure this doesn't occur in the future.
6/10 Okay
Vanessa
Mar 11, 2024
Disliked: Cleanliness
It was convenient but it’s poorly maintained. There was chipped paint, dirty cracked grout in the bathroom and stains on the walls. Continental breakfast is not included but they have a full breakfast bistro downstairs that was empty because an apple was $3.50 USD $4 USD for a bagel and another 3.50 USD for jam. Better to just walk a couple blocks to the store.
Vanessa
Stayed 2 nights in Mar 2024
Response from PM on Mar 17, 2024
Hello Vanessa, Thank you for your feedback, we will learn from this and better future guest experience.
When I booked it, it said I will have a balcony and parking is free/counted into the cost. I’ve got no balcony, had to pay an extra $38 for parking, and their restaurants was only open for breakfast, nothing else. Overall a disappointing stay with nothing around and not walkable at all.
Sophia Alloh
Stayed 1 night in Mar 2024
Response from PM on Mar 11, 2024
Hello Sophia, We will look into your feedback, sorry we fell short this time, we will highlight any fees and work with staff so they know to tell all guest rooms are never guaranteed and everything is based on availability.
10/10 Excellent
sherri
Mar 6, 2024
Lovely hotel with spacious rooms and all the amenities. Close to transportation and accessible parking. Friendly staff.
sherri
Stayed 1 night in Mar 2024
Response from PM on Mar 8, 2024
Hello Sherri, Thank you for your feedback, we glad you enjoyed your stay, we hope to see you back soon.
Property, hotel room, and service was amazing!
Parking was an additional fee of $35 a night because street parking was unavailable, just keep in mind when booking with them. Overall, lovely place to stay!
Johana
Stayed 3 nights in Feb 2024
Response from PM on Feb 29, 2024
Hello Johana, Thank you so much for your kind words, we are extremely happy you enjoyed your stay. We hope to see you soon.
Hello Rodolfo,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.
Hello Dulce,Thank you for your feedback. We hope you can join us on the re-opening of our kitchen this March 1st. We are sure we can win that extra star on your next visit.
Hello Conor,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.
4/10 Poor
chris, lafayette
Traveled with partner, Traveled with family
Feb 19, 2024
No A/C, ants, and $38.50 parking.
chris
Stayed 2 nights in Feb 2024
Response from PM on Feb 21, 2024
Hello Chris,Thank you for your feedback, we will share it with the hotel team.
6/10 Okay
Maria Katrina
Feb 18, 2024
Liked: Staff & service
Maria Katrina
Stayed 2 nights in Feb 2024
Response from PM on Feb 21, 2024
Hello Maria, Thank you for your feedback, we will look into your feedback internally.
Very understanding, due to my situation of having to rebook flights for myself and kids. I had to come later and they were very understanding and accommodating.
Tanisha
Stayed 3 nights in Feb 2024
Response from PM on Feb 21, 2024
Hello Tanisha, Thank you for the amazing review. It was a pleasure to assist you. We hope to see you soon.
You should warn your customers that even if you pay for your room in advance, the hotel will still hold 200$ on your credit card for incidentals…. Had I known that in advance I would have booked another hotel !
Ralph
Stayed 1 night in Feb 2024
Response from PM on Feb 21, 2024
Hello Ralph, Thank you for your feedback, we will make sure to bold and highlight the notifications on the reservation email. So guest don't miss the deposit or other fees that are to be read before arriving.
I had an accident in my room and the staff was quick to respond. This beautiful and wonderful hotel even upgraded my room and I appreciate it. I definitely recommend this hotel 😃
Shelita
Stayed 2 nights in Feb 2024
Response from PM on Feb 17, 2024
Hello Shelita, It was our pleasure to assist you and our outmost honor to have you in our hotel. We hope to see you back soon.
The staff and hotel are great but the surrounding environment is unsafe and dirty.
Ross Ann
Response from PM on Feb 6, 2024
Thank you for your kind words, thank you for understanding that we have no control of what the city has done to our streets, but we are glad you felt comfortable in our hotel. See you again soon.
they need to upgrade some of the rooms, the plumbing is horrible, no water pressure means drip showers frustrating!!
ellen
Stayed 3 nights in Jan 2024
Response from PM on Feb 6, 2024
Thank you for your feedback, we will work on your discomforts to help other future guest. Hope to see you again.
2/10 Terrible
Wes
Jan 27, 2024
Disliked: Cleanliness, staff & service
had a issue with using my business credit card for check in they wouldnt accept it because it had my company name on it not my personal name. and then they try to squeeze parking $35 a night extra
no
Wes
Stayed 3 nights in Jan 2024
Response from PM on Feb 6, 2024
Thank you for your feedback, safety and security for our guest wellbeing is and will always be number our #1 priority. Sorry for the inconvenience.
I pulled up to the neighborhood it was totally nit safe. Homeless people so around the hotel exterior in tents; sleeping on ground with their grocery carts; people urinating in front of the hotel; graffiti and gang signs everywhere on streets; exterior of building looks NOTHING like pix on expedia. I paid twice as much to find a last minute nicer hotel in nicer area of Hollywood. Out of 1-10, this getting -10
Paula
Stayed 3 nights in Jan 2024
Response from PM on Feb 6, 2024
Thank you for your feedback, we will pass it along to make sure we keep on the city to improve on their side. So our guest can feel more comfortable.
2/10 Terrible
Kaitlin
Jan 20, 2024
Kaitlin
Stayed 3 nights in Jan 2024
Response from PM on Feb 17, 2024
Hello Kaitlin, Thank you for your feedback, we will look into your issues directly.
10/10 Excellent
Brandy
Jan 16, 2024
Liked: Room comfort
Brandy
Stayed 1 night in Jan 2024
Response from PM on Jan 18, 2024
We’re really glad that your stay and we look forward to having you with us again!
We really appreciate your feedback, look us up again on your next travel.
6/10 Okay
Susan
Traveled with partner
Jan 13, 2024
Liked: Staff & service
Outlets in the room did not work. The refrigerator and microwave did not work. 2/3 of lights did not work. The floorboards and doors were in need of a thorough cleaning.
Susan
Stayed 1 night in Jan 2024
Response from PM on Jan 18, 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
6/10 Okay
Samantha
Traveled with family
Jan 10, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable bed and hot rooms
The woman who checked us in was great and very friendly. Of note: you have to call when you get there to be let in after a certain time. Grateful to have a secure parking lot to park in. They do charge extra to park, and that is not included in the room fee. It is cheaper than other locations tho. The rooms do not let you change the temperature below 70 and no fan in the room. So the room was very hot. The bed and the pillows were extremely hard and uncomfortable. TV had issues. The courtyard was beautiful and a great location for us as we were staying near by the Children's Hospital for an appt for my daughter.
Samantha
Stayed 1 night in Jan 2024
Response from PM on Jan 18, 2024
Thank you for taking the time to share your experience. We’re currently making improvements to make sure we better our service for all our future guest. We appreciate your feedback.