Ratings based on 279 Verified Reviews

2.4 out of 5
31% of guests recommend
2.6 Room cleanliness
2.4 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from manchester, ct

Trouble

Posted Apr 10, 2017
It wasn't so much the hotel that earned the poor rating - I never got to the room I reserved because one of the other guests was harassing my daughter in the lobby while we were trying to check in.   Every time I looked away he mouthed, "call me" and other suggestive comments to her while we were all in your lobby. She is 22 years old and handles herself well in difficult situations, but sensing bad vibes and a potential problem, we decided to stay elsewhere.
Comment from Hotel Management
Apr 12, 2017 by Pete, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler

Posted Jan 20, 2017 on Hotels
vending machine not working at all totally sucks
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
5 out of 5
by A verified traveler

Posted Jan 15, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
3 out of 5
by Katrina

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler

Posted Jan 4, 2017 on Hotels
The service is terrible.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler

Horrible bed and front desk

Posted Dec 28, 2016
Horrible bed, bad small room, rude front desk,I never ever recommend this hotel
Comment from Hotel Management
Jan 20, 2017 by Pete., Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler

Lost Reservation, Or Not?

Posted Dec 28, 2016 on Hotels
The Rep could not locate my reservation althould I had a confirmed email and #. I showed the email on my phone. Guests Could not control the heater or the television. The television is automatically set by the hotel to go into sleep mode and shut off every hour so you have to grab the remote (hoping you find In the dark ) to push volume or something to prevent shut off. The heater clicked every 30 minutes shutting off the heat. You could not regulate the blower or heat no matter what buttons you pushed. Another one of the hotels tactics to save energy as they have a note posted to this effect. They don't give you the wifi code @ check in and when you get to the room to call to ask what the code is, you can not understand the thick accent and they tell you to come back to the front desk to get the code. The beautiful wooden blinds are not made well and the slits between the blinds, although all the way closed, you can see into the room if you were perverted enough to do so. I called and had management bring a sheet and watched as he covered the window. It stayed up to the window the two days I was there . The 2nd day the key did not work after arriving back to the room at night. This is a pet peeve of mines! We reserve the room for two nights . You took the payment for two nights. Make sure the key works for two nights, not inconveniencing the guest to have to drop all bags, re-situate things just to go back to the front desk to have them reset the Key card.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by A verified traveler

Clean hotel , convenient location

Posted Dec 24, 2016 on Hotels
We enjoyed our stay.. good place for a small budget
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler from CA

Close to Denny's

Posted Dec 23, 2016
This place was horrible. Not friendly. The room had no clean towels or soap. Not recommended. It is close to universal studios but I've stayed at better hotels
Comment from Hotel Management
Jan 20, 2017 by Pete., Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.