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Reviews of Homewood Suites by Hilton Agoura Hills

3 out of 5
Homewood Suites by Hilton Agoura Hills
28901 Canwood St, Agoura Hills, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and large suite! Pool and hot tub are superb. Highly recommend!
Stayed 1 night in Apr 2024
Response from Henry on Apr 13, 2024
Thank you for allowing us the opportunity to service your lodging needs.

8/10 Good

Srivatsan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Breakfast had a lot of options. The rooms are adequate but a bit old.
Stayed 1 night in Mar 2024
Response from Henry on Apr 1, 2024
Thank you for allowing us the opportunity to service your lodging needs. We look forward to future.

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Wish the tv's were larger
Stayed 2 nights in Mar 2024
Response from Henry on Mar 30, 2024
Thank you for allowing us the opportunity to service your lodging needs!

2/10 Terrible

Beth

Disliked: Property conditions & facilities
The room had a strong smell of mold and mildew!!! The bedroom window was open when we arrived and the bedroom carpet was soaked! I would not revisit this property.
Stayed 2 nights in Mar 2024
Response from Henry on Mar 30, 2024
Thank you for taking the time to share your experience. I've already taken the appropriate action to prevent future guests from experiencing the same challenge. Hopefully, you will allow us another opportunity to service your lodging needs in the future.

10/10 Excellent

Joe

Stayed 5 nights in Mar 2024
Response from Vincent on Apr 10, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Dave

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Only one elevator for a large building
Stayed 1 night in Mar 2024
Response from Zipporah on Mar 12, 2024
Thank you so much for your feedback we really apricate it. We hope to see you again soon.

2/10 Terrible

Ahmad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I just dont like that if stay outside the main lobby you need to walk outside to get in. For breakfast if its raining you can get wet.
Stayed 3 nights in Feb 2024
Response from Zipporah on Mar 8, 2024
Thank you for your Feeback and consideration! We will take your thoughts into consideration. Thank you.

10/10 Excellent

Veaceslav, Buffalo Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Zipporah on Feb 27, 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Madison

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy checkin, loved the pet friendliness.
Stayed 2 nights in Feb 2024
Response from Henry on Feb 24, 2024
Thank you for your feedback we hope to see you again!

6/10 Okay

Monica, Lancaster

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice, housekeeping was nice, but the front desk receptionist, the one in the morning was very unapproachable, and do not make me feel comfortable asking questions. People like her who make people like us not feel welcome or return back.
Stayed 2 nights in Feb 2024
Response from Vincent on Feb 12, 2024
Thank you for the opportunity to service your accommodation needs. I want to apologize for the interaction with our associate. Hopefully, you will allow us another opportunity soon.Vincent Singletarygeneral Manager

8/10 Good

Forest

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The carpet is old and interior looks old. The room I stayed has stove, frig, and microwave. Very good for my wife. However one burner was not working either intentionally or bad quality repair. Window coverings can not do blackout, so on full moon, there's moon light. Breakfast is continental with fewer items than other hotels.
Stayed 2 nights in Jan 2024
Response from Vincent on Feb 1, 2024
Thank you for allowing us the opportunity to service your lodging needs. We look forward to future visits.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Stephen, Dolton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, nice staff.
Stayed 1 night in Jan 2024
Response from Vincent on Jan 25, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Almita

Stayed 12 nights in Jan 2024
Response from Vincent on Jan 25, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Beth

Stayed 1 night in Jan 2024
Response from Zipporah on Feb 2, 2024
Thank you so much for being our guest! We hope to see you again :)

8/10 Good

Weijin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water line bursted leaky in the house with no water, stayed one night
Stayed 1 night in Jan 2024
Response from Vincent on Jan 13, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Rigumula

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vincent on Jan 13, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Prashanth

Stayed 2 nights in Dec 2023
Response from Vincent on Jan 26, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Rigumula

Stayed 1 night in Jan 2024
Response from Vincent on Jan 13, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vincent on Jan 5, 2024
Thank you for taking the time to share your valuable feedback.Sincerely,Vincent SingletaryGeneral Manager

2/10 Terrible

Verified traveler

Will not be using this service again
Insurance was purchased on the reservation. I couldn't attend due to travel, cancelled the reservation and couldnt get a refund
Stayed 10 nights in Dec 2023
Response from Vincent on Jan 5, 2024
Thank you for taking the time to share your valuable feedback. At your conveinance, please contact me for assistance with this matter.Sincerely,Vincent SingletaryGeneral Manager

2/10 Terrible

Neyder

Stayed 1 night in Dec 2023
Response from Vincent on Jan 5, 2024
Thank you for taking the time to share your valuable feedback. Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Vincent on Jan 2, 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Vincent on Dec 28, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Aaron

Traveled with partner
Liked: Amenities
There is a Trader Joe’s right next door less than 1 min walk away and the room was really nice so I definitely would come back and probably will since it’s close to the beach
Stayed 1 night in Dec 2023
Response from Vincent on Dec 19, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Loved the stay. Great price, big room, comfy. Nice pool area, enjoyed the spa. Staff was all very friendly &Bhaskar was fast, clean, easy, &yummy.
Stayed 1 night in Nov 2023
Response from Vincent on Dec 19, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

8/10 Good

Corrie

Stayed 1 night in Dec 2023
Response from Vincent on Dec 19, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are second to none. They make sure your stay is first and foremost. It’s a must stay ! Sandy Richardson
Stayed 3 nights in Nov 2023
Response from Vincent on Dec 6, 2023
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations in the future.Sincerely,Vincent SingletaryGeneral Manager

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Vincent on Dec 6, 2023
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations in the future.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Carol

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and clean. I had a little difficulty finding the thermostat, but eventually, I found it. I'll stay there again.
Stayed 1 night in Nov 2023
Response from Vincent on Nov 30, 2023
Thank you for allowing us the opportunity to service your lodging needs. Sincerely,Vincent SingletaryGeneral Manager

8/10 Good

Ha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Vincent on Nov 17, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Loved the breakfast and nice they offered Wednesday night soup and salad no one does that so nice touch. Didn’t like noise from Free-Way but if you leave air on it drowns out the noise. It wouldn’t stop me from staying here again. It was really very nice and comfortable.
Stayed 1 night in Nov 2023
Response from Vincent on Nov 17, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

MOSES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vincent on Nov 7, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed at this Homewood Suites many times. It never fails to be a great stay. The service is always good and the rooms have everything I want.
Stayed 2 nights in Oct 2023
Response from Vincent on Nov 7, 2023
Thank you so much for taking the time to leave a review! We really appreciate your kind words and feedback. Your support means a lot to us, and it's customers like you that make our work so rewarding. We look forward to serving you again in the future. Thanks again!

10/10 Excellent

Jose G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Vincent on Oct 26, 2023
Thank you for allowing us an opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Vincent on Oct 23, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Mallory

Traveled with partner
CLEAN and spacious. Everything you want in a hotel room
Stayed 1 night in Oct 2023
Response from Vincent on Oct 23, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

2/10 Terrible

Jose

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 2105 smelled like mildew that the hotel tried to cover up with the overuse of cleaning chemicals. Absolutely disgusting especially when i had infants in the room. Hilton that owns this property should be embarrassed. Rates like a 1 star motel.
Stayed 1 night in Oct 2023
Response from Vincent on Oct 23, 2023
Thank you for taking the time to share your experience. I've already taken the appropriate action to prevent future guests from experiencing the same challenge. Hopefully, you will allow us another opportunity to service your lodging needs in the future.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable with nice breakfast and clean facilities.
Stayed 4 nights in Oct 2023
Response from Vincent on Oct 17, 2023
hank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a nice place
Stayed 3 nights in Oct 2023
Response from Vincent on Oct 17, 2023
hank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Just what we needed for a getaway!
Stayed 2 nights in Aug 2023
Response from Vincent on Oct 17, 2023
hank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

8/10 Good

Troy

Stayed 2 nights in Oct 2023
Response from Vincent on Nov 7, 2023
Thank you so much for taking the time to leave a review! We really appreciate your kind words and feedback. Your support means a lot to us, and it's customers like you that make our work so rewarding. We look forward to serving you again in the future. Thanks again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Comfortable & roomy. Great breakfast! Reasonable price.
Stayed 11 nights in Sep 2023
Response from Vincent on Oct 13, 2023
Thank you for the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

8/10 Good

REZA

Traveled with family
Liked: Cleanliness, staff & service
Everything was great except for hotel key card system. I needed to replace the cards a few times during a 3-day stay as they did not work properly! Swipe system needs to be upgraded to tap card to be more convenient!
Stayed 3 nights in Sep 2023
Response from Vincent on Oct 7, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Randi

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Right off the main highway. Near The Bachelor Mansion.
Stayed 1 night in Oct 2023
Response from Vincent on Oct 7, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and amazing breakfast ,, food delicious
Stayed 3 nights in Sep 2023
Response from Vincent on Oct 7, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Accommodated all of our wedding guests. Clean, friendly staff. Comfortable room. Good location
Stayed 2 nights in Sep 2023
Response from Vincent on Sep 25, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Rick

Liked: Property conditions & facilities
The checkin was outstanding!! So helpful and courteous!!
Stayed 1 night in Sep 2023
Response from Vincent on Sep 25, 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Eyal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
15 years of great staying in that great hotel
Stayed 8 nights in Aug 2023
Response from Vincent on Sep 8, 2023
Thank you for allowing us the opportunity to service your lodging needs. Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Vincent on Sep 8, 2023
Thank you for allowing us the opportunity to service your lodging needs. Sincerely,Vincent SingletaryGeneral Manager

10/10 Excellent

Yaheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Aug 2023
Response from Vincent on Sep 8, 2023
Thank you for allowing us the opportunity to service your lodging needs. Sincerely,Vincent SingletaryGeneral Manager