Pillowtop beds, in-room safe, desk, blackout drapes

Reviews of Hotel Maya - a Doubletree by Hilton Hotel

4 out of 5
Hotel Maya - a Doubletree by Hilton Hotel
700 Queensway Drive, Long Beach, CA

Reviews

7.8

Good

Rating 10 - Excellent. 647 out of 1292 reviews" "
Rating 8 - Good. 247 out of 1292 reviews" "
Rating 6 - Okay. 150 out of 1292 reviews" "
Rating 4 - Poor. 113 out of 1292 reviews" "
Rating 2 - Terrible. 135 out of 1292 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cassy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ndiho

Liked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Danny Reed

Liked: Staff & service
Exactly as advertised.
Stayed 2 nights in Mar 2024

4/10 Poor

Hart

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY FAR AWAY. Worst hotel I've stayed at in 20 years. Close to the Queen Mary 2, but nothing else. Hot tub only got to 92 degrees. Floor lamp in the room had broken on/off knob. Staff was picketing the hotel with a bullhorn when we arrived due to some contract issue. We were put in a room facing an on-site wedding reception venue that blasted music until two hours past their own posted quiet time.
Stayed 3 nights in Mar 2024

2/10 Terrible

susan

Disliked: Staff & service, property conditions & facilities
Protesters outside hotel with megaphones, making a lot of noise. Room doesn’t look anything like the website. Bar was small and dirty. Sticky stuff all over the bar. Restaurant is extremely limited, everything being spicy. Bedside light not working. Bathroom super small and only a pedestal sink and no where to do makeup. Certainly not worth the $400 that I paid.
Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Yvette

Liked: Staff & service
Property could use some updates, but the location, service, and water view are amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Hannah

Traveled with group
Liked: Staff & service, property conditions & facilities
Beautiful property, sink had a hard time draining. But absolutely beautiful, great service and very comfortable beds.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

2/10 Terrible

Ana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I requested the walk out patio and as soon as we opened the door it smelled like mildew so bad! we were in a rush to make it to our dinner reservations and when we got back we were sad because we wanted a walk out patio so we tried leaving the sliding door open and it was still horrible me and my husband got horrible headaches and i started breaking out in hives! Even the floor boated were squishy and making noise like it was flooded. There was BLACk MOLD on the ceiling in the corner that i didn’t see because the lighting in the room is very low. I called and asked for another room and they did move me and brought my keys. very inconvenient and we had to move all our stuff again. That room should be banned!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

8/10 Good

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of Downtown Long Beach.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Cedric R.

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hospitality!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

4/10 Poor

Lisa

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Teresa, Stanton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out were easy. Our view was really a partial view bc of the side of the wall of the building obscuring part of it. This wasn't shown in he pictures. Cost of parking is double than at the Marriott down the street, so add on another $38/day to the listing price if you have a car. Bed was comfy. Quiet room.
Stayed 1 night in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

6/10 Okay

Jacqueline

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was an average hotel. Pictures make it seem nicer, the toilet and ceiling in our room would leak. Not a crazy amount, but enough that it was noticeable. The price for parking is insane, $38 a night.
Stayed 2 nights in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

6/10 Okay

Samantha

Traveled with partner
Disliked: Amenities
Protesting for a second time we have stayed here and 6 months apart. We left early this time.
Stayed 5 nights in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is what really puts this property over the top. There was a union protest going on at the time I checked in and the staff as so friendly and helpful with choosing a room that was quiet for us. The room is well appointed and the view amazing! Our stay at The Maya turned our long weekend into a true vacation.
Stayed 2 nights in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

2/10 Terrible

Armen

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

8/10 Good

Mickie R.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Although the workers were striking, the employees were wonderful. So helpful and accommodating. Such a gorgeous hotel and location.
Stayed 2 nights in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect! Wish we could have stayed longer!
Stayed 1 night in Feb 2024
Response from Hotel Maya, Management on Feb 24, 2024
Thank you for your valued feedback! We love to hear when guests enjoy their stay with us at Hotel Maya. We look forward to seeing you again. Thank you again for your stay with us.

2/10 Terrible

Isaac

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
There was a big boycott outside at 7am in the morning. Being woken up to drums and loud speakers made the beach view in room unpleasant. My visit was just not the best. Leaving early was my only option. That’s of you can make it to the lobby without getting yelled at.
Stayed 1 night in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

8/10 Good

Ricardo

Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Celia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, the rooms were great and the scenery outside where the pool is, is beautiful!
Stayed 1 night in Jan 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

Megan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Aside from in room dining forgetting one plate of eggs and the rain in the hallways (our room didn’t have a leak from the rain like multiple family members who also stayed here), our stay was enjoyable. Beautiful views of the water, nice balcony area. The bartenders were awesome!
Stayed 2 nights in Jan 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Patricia, Johnstown

Liked: Cleanliness, staff & service, amenities
It was quite and clean.
Stayed 1 night in Feb 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

10/10 Excellent

KELLIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and well-maintain property.
Stayed 2 nights in Jan 2024
Response from Hotel Maya on Mar 8, 2024
Thank you for the great score. I am happy to learn you enjoyed your stay with us. Hope to serve you again when your travels bring you back to Long Beach.

8/10 Good

SYED IAN, Novato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant. Close to cruise ship terminal. Good amenities. Very good service.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and had beautiful sites
Stayed 5 nights in Jan 2024

6/10 Okay

Chomchay, Port Orchard

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Management on Mar 13, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Please rest assured that your comments have been shared with our management team for review and action. While we understand that this does not change your recent experience, we hope to have the opportunity to better serve you in the future.

10/10 Excellent

KELLIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the private walkway over looking the ocean. A beautiful place for couples and family to hang out.
Stayed 1 night in Jan 2024

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night for NYE was a little hesitant because of some of the reviews but it was pleasantly not bad at all. The room was clean but outdated and a little beat up. It was worth it for 1 night.
Stayed 1 night in Dec 2023

10/10 Excellent

Laurelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hassle free and great overall experience
Stayed 1 night in Jan 2024

6/10 Okay

Enrique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Matt, San Pedro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Reginald

Traveled with partner
Liked: Staff & service, amenities
We stayed 2 nites in deluxe rm with king size bed and vaulted ceiling at the top level in january. Listed as 4 star hotel. View from floor to ceiling windows is the best around the area. Hotel and restaurant staff was very friendly, attentive and accomodating. There's outside hookah lounge area and overall a great view of the L.A. river and city landscape. Inside the room is very quiet, however, only relatively clean, more like a 2 or 3 star hotel. Furniture is quite dated and scuffed up. Dust evident on lamp bases, edges of wood flooring. Dirty behind couch. Lighting is dim. Cold air from under front door kept the heater going all night with the vaulted ceiling, etc Couch was comfortable. Bed mattress on the soft side. No microwave, parking $38/day. Summer rates of $760 is too high for this room IMHO. You pay for the best location in Long Beach and amazing view from the balcony.
Stayed 2 nights in Jan 2024

2/10 Terrible

Maged

Business traveler, Traveled with partner
Disliked: Staff & service
Labor dispute was noisy till 8pm and started again at 7am. Had a very bad night sleep. Single pane windows and being located just above the standout. Spoke to management who offered no solution. Really bad
Stayed 1 night in Jan 2024

10/10 Excellent

paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the hotel 6hrs before check in to drop our luggage and try to kill that much time but the guy said we could go ahead and check in! Unheard of anywhere else. Super attentive staff with dining recommendations, freebies and helpful in every way.
Stayed 1 night in Jan 2024