Ratings based on 881 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, Nevada

Posted Jan 26, 2016
Pros: very clean and the staff were very accommodating and professional.
Cons: none.
Location: it is very close to great places to eat and the Marina.
The hotel is located at a great place. The parking is $19/night and very accessible to the rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Hotel agradable, cerca de la marina.

Posted Jan 19, 2016
Buen hotel, buena ubicación, cerca de buenos restaurantes y centros comerciales.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Buen hotel, cerca de la marina

Posted Jan 19, 2016
Buen hotel, cerca de la marina. Buena ubicación de restaurantes, centros comerciales.
4 out of 5
Recommended
for Everyone
by A verified traveler from C of San Jose, CA

Comfortable

Posted Jan 18, 2016
My room card had to be re-keyed several times..finally it turns out the keypad in my door was the problem. Had to wait in resturant while engineerig worked on it. Was surprised that the desk clerk did not offer any compensation for the inconvenience. Lyle in the resturant heard me lament about my situation...besides excellent service in resturant..he sent up a bowl of fresh fruit & bottle of wine to my room. Thank you Lyle :)
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but expensive for what it is

Posted Jan 4, 2016
The room was dirty and the shower door handle was broken, they did fix everything right away, but I really think is to expensive for what it is.
Comment from Hotel Management
Jan 18, 2016 by Michael K, Hotel Management
Thank you for your feedback. I appreciate you letting us know so that we can get it corrected.
3 out of 5
Recommended
for Everyone
by A verified traveler from mississauga

Great location.

Posted Dec 25, 2015
Room did not have locker to secure valuables (money and passport ). Breakfast and parking should have been complementary.
Comment from Hotel Management
Dec 29, 2015 by Michael K, Hotel Management
It is great to see that you enjoyed our location. It is unfortunate that you were not made aware that every room in the hotel has a safe located in the drawer under the television. Thank you for your comments as they only help us to improve for our future guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2015
Great Location! Employees were beyond helpful! Restaurant was very good!
Comment from Hotel Management
Dec 1, 2015 by Michael K, Hotel Management
WOW! We appreciate the 5 star review. Thank you for staying with us.
4 out of 5
Recommended
for Families
by Ken from 東京

快適、便利でよいです。

Posted Nov 9, 2015 on Hotels
以前Courtyard by Marriottだった頃に泊まったことがあったのですが、別物になっています。ロビーからレストラン・バー、プールまで連続した空間が雰囲気よく、週末はかなりの人が入って盛り上がっていました。 建物が古いので、エレベータ近くの部屋では動作音がかなり耳障りでした。すぐにクレームを入れて部屋を変えてくれたので対応はよかったです。 シャワーの水圧は、日本の半分くらいでしょうか。無料のWifiは、毎日ログインが必要です。 外の駐車場のゲートをカードキーで開けるのですが、機械が故障していて開閉にいちいちインターフォンを鳴らさなければいけないのが面倒でした。 サンタモニカも近く、フリーウェイ入口もすぐで便利です。治安はよいと思います。近所のモールを行き来している分には夜間徒歩でも問題ないでしょう。
Comment from Hotel Management
Nov 12, 2015 by Michael K, Hotel Management
Thank you for staying with us after our rebranding and renovation. Your comments and feedback are greatly appreciated.
4 out of 5
Recommended
for Families
by Nasser from ksa

unhappy

Posted Nov 6, 2015 on Hotels
Not happy because the cars sound
Comment from Hotel Management
Dec 1, 2015 by Michael K, Hotel Management
Thank you for staying with us. I would like to apologize for the sound you heard from the cars.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 6, 2015 on Hotels
Great experience for a one night stay. Will go again
Comment from Hotel Management
Nov 10, 2015 by Michael K, Hotel Management
Thank you for staying with us! We look forward to seeing you again soon.