Ratings based on 968 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Cincinnati, OH

convenient location

Posted Aug 21, 2016
Pros: excellent, attentive service
Cons: a little pricey
Location: We took Uber most places, choosing not to deal with the LA traffic. Santa Monica Pier and Venice Beach were under $11.
The staff was very friendly. The pool was area was clean, with water and clean towels for the guests. The restaurant had very good food and opened to the pool area. There were a few walking options for food and coffee. It was very kid friendly. It will be our first choice when we go back to LA.
3 out of 5
by A verified traveler from Glendale, CA

Convenient location close to stores

Posted Aug 8, 2016
Pros: The hotel was clean and convenient to the mall.
Cons: better prices. Having a Jacuzzi will be a plus for customer that could to relax.
Location: There are banks, movies, places to eat at a walking distance.
It was a nice stay but overpriced. We have to pay extra for the parking $22 per day. $75 for bringing a pet.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Thank you for your feedback. We appreciate you staying with us.
4 out of 5
by A verified traveler

Great location

Posted Jul 24, 2016
Close to shopping, restuarants, movies. Great pool environment. Nice restuarant next to pool.
Comment from Hotel Management
Jul 29, 2016 by Michael K, Hotel Management
Thank you for staying with us! It's great to read that you enjoyed the location and the restaurant.
5 out of 5
by A verified traveler

Wonderful staff

Posted Jul 22, 2016
the staff was wonderful and went out of their way to accommodate us.
Comment from Hotel Management
Jul 22, 2016 by Michael K, Hotel Management
Thank you for the great 5 star review! We appreciate you staying with us.
3 out of 5
by A verified traveler

1 nighter

Posted Jul 18, 2016
The hotel appears really nice. Room was clean. The sliding door didn't close, ac was difficult to adjust, and room was far from elevator. No jacuzzi either. Exercise room is really nice.
Comment from Hotel Management
Jul 22, 2016 by Michael K, Hotel Management
Thank you for staying with us. I appreciate you letting us know about the sliding door and AC so our staff can get these items corrected.
2 out of 5
by A verified traveler

Checking In Issue

Posted Jun 18, 2016
Cons: Checking in
I had prepaid for two guests thru Expedia Both were listed on my receipt as paid and one person was only able to check in for almost one hour. Very disappointing. However my one client information was not found in the system
Comment from Hotel Management
by Michael K, Hotel Management
Thank you for your feedback. I apologize for the situation that was encountered upon arrival. If there is anything else that I can do to be of assistance, please feel free to let me know.
5 out of 5
by A verified traveler

Posted Jun 18, 2016
Wonderful hotel and close to Venice beach and Santa Monica Beautiful pool and nice restaurant and bar You will not be disappointed
Comment from Hotel Management
Jun 28, 2016 by Michael K, Hotel Management
Thank you for the great 5 star review! We appreciate you staying with us.
5 out of 5
by A verified traveler

nice and friendly

Posted Jun 18, 2016
The staff was very nice and friendly And love the warm cookies.
Comment from Hotel Management
Jun 29, 2016 by Michael K, Hotel Management
Glad you enjoyed the warm cookies! We appreciate you staying with us.
3 out of 5
by A verified traveler from Houston. Texas.

Posted Jun 15, 2016
Not particularly close to the beach. Expensive for this average standard. Breakfast should be included. Also charging guests for parking is utter extortion. Quiet location and comfortable bed. Friendly staff.
Comment from Hotel Management
Jun 16, 2016 by Michael K, Hotel Management
Thank you for your feedback. It's important to us to try to stay competitive within the area. Your comments help us to make it better than it was before. I hope that you will give us another try when visiting the area.
2 out of 5
by A verified traveler from san diego,ca

Remodeled holiday Inn with popcorn ceilings.

Posted Jun 12, 2016
Don't let the photos fool you like they did to us. The lobby area and restaurant area were nice and modern. Pool area was pretty comfortable but small. Rooms needed some help. For $360 + totally not worth it.
Comment from Hotel Management
Jun 16, 2016 by Michael K, Hotel Management
Thank you for your feedback. The hotel's lobby, pool, meeting space and restaurant were completely redone recently. Our rooms also had several updates in order to help meet our guests expectations. It is unfortunate to read that you were disappointed with your experience. Your comments will help in making it better for our future guests.