Ratings based on 1,034 Verified Reviews

3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Posted Mar 15, 2017
The front desk staff was great, especially E.J. He helped us understand the area, suggested a few restaurants, and really made our 1st impression of Los Angeles a delight. Way to go E.J.!!!
Comment from Hotel Management
Mar 19, 2017 by Michael K, Hotel Management
Thank you for the great review and for recognizing EJ. He is definitely one of our valuable team members with exceptional service. We appreciate you choosing to stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
One of the few hotels in the area that welcomes dogs
Comment from Hotel Management
Mar 13, 2017 by Michael K, Hotel Management
Thank you for choosing to stay with us! We always appreciate our furry friends as they are a very important part of the family. Please visit us again when returning to the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
the front desk person name diego was very rude and with a very bad attitude, I have spent more than 3000 dolare in the last 3 months in that company " DoubleTree by Hilton" and I believe that I deserve a better service
Comment from Hotel Management
Jan 16, 2017 by Michael K, Hotel Management
I would like to apologize for the situation you encountered. I will make sure to have a conversation with our staff in order to address it and make sure other guests do not have the same experience. I do hope that you will give us another opportunity to make it right in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Hermosa Beach

Great girls' night!

Posted Jan 9, 2017
Pros: Modern, convenient location and great service.
Cons: The bedsheets seemed very small. If they were longer/wider it would have made the experience much more comfortable.
Location: Close to shops, restaurants and freeways.
The room was very clean and comfortable. We stayed the night on the third floor that had a lovely view of the pool area. Beds were comfortable and the hotel staff was very accommodating!
Comment from Hotel Management
Jan 16, 2017 by Michael K, Hotel Management
Thank you for your review and for staying with us. We look forward to having you visit us again when in the area.
3 out of 5
by A verified traveler

Convenient clean hotel

Posted Dec 21, 2016 on Hotels
Staff is helpful and friendly.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us!
4 out of 5
by Dana

I'll definitely be back. Convenient location.

Posted Dec 21, 2016 on Hotels
Friendly staff, with the exception of the hotel operator who told me I'd have to go through hotels.com to request an early check in while I was on my way to the hotel. Nice lobby and public spaces. Older hotel showing some signs of wear. Guest room was adequate but the bathroom was small and I was overlooking a parking lot. I appreciated the 2 complimentary bottles of water. Wayne in the restaurant/bar was great. Nice craft beer selection- menu was simple, food was good.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for your feedback. We appreciate you choosing to stay with us. I will have a conversation with the Guest Service Agent as you shouldn't have to contact Hotels.com in order to receive an early check in. I do apologize for the confusion. It's great to read that everything else about the visit was to your satisfaction. Please visit us again when in the area.
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for the 4 star review. We appreciate you staying with us.
4 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for the 4 star review! We appreciate you staying with us.
5 out of 5
by A verified traveler

v pleasant

Posted Nov 30, 2016 on Hotels
not downtown but right by the marina = fresh air, quiet, nice view - the fourth floor rooms are especially nice with high ceilings - the rooms are spacious enough for arm chair and the beds/linens are comfortable - the food & drink in the restaurant is great (+ view) - the grounds are nice - great park next door to walk in - indoor pool. Sadly, parking is no longer free...
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for the review. We appreciate you staying with us. It's great to read that you enjoyed the room, the restaurant and the location. We look forward to having you visit again soon.
3 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
The air conditioning unit was too loud
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for your feedback. I have been able to relay this to our Engineering staff so that it can be corrected. We look forward to having you visit us again when in the area.