Rooftop pool a hit for kids
Posted Jul 10, 2016
We selected the Hyatt because we know the brand is of good quality, the location was right on our road trip route and we were ready for a good & comfortable night of sleep along Hwy 1. The Centric Pike fit the bill exactly as we wanted. The staff from the front desk, to the restaurant, to maintenance to the pool crew were very friendly, professional and quick with service. The food at the restaurant was delicious and we enjoyed the calm decor and atmosphere. The modern and simple aesthetic and decor is really nice and very carefully maintained.
Unfortunately, our stay coincided with a loud corporate party held in the courtyard. When we first saw our room I thought: excellent, a courtyard room away from the street. This will be nice and quiet for the kids, and we'll have a great night. But then the party started and kept going and going. We used the a/c to mute the sound, but it wasn't until after 11:30 that it was quiet enough to sleep. When checking out the next morning I answered honestly about our stay. The apology was quick and sincere, and they offered a resolution that I wasn't expecting & was much appreciated. I didn't even have to ask! I appreciate that the Hyatt trusts its employees to handle unhappy situations on their own without having to call a manager or make a big production. I would not hesitate to recommend them because of this. True professionals in the industry.
Wish we could have stayed longer so the kids could have enjoyed the rooftop more. Thank you.