Ratings based on 1,606 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

Posted Aug 21, 2015
Location: too far from LA. Queen Mary is worth visiting.
nice hotel but too far from main attractions in LA.
3 out of 5
by A verified traveler

整天不错

Posted Aug 19, 2015
酒店整体环境不错,可以看海景,早餐一般,停车还比较方便,卫生间太小,地毯陈旧,大堂进出口无行李通道,行李需要自己搬上台阶,没有接待礼宾,与四星级不符。
3 out of 5
by A verified traveler

Parking Lot at Hotel

Posted Aug 18, 2015
Cons: Security in parking lot
They charge $25 for parking but no security-car locked and still got broken into. Lucky for us didn't leave anything valuable in car. Security told us this happens often.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2015
It is good so far. Close to the beach and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Stay here.

Posted Aug 14, 2015
Stayed for three days in August. Positives: 1. Great location 2. Very clean and modern lobby 3. Lobby staff is kind, helpful, knowledgeable... just great! 4. Breakfast buffet - $19, little pricey, but good 5. Coffee and food from lobby Starbucks was perfect 6. Warm pool, good shade, very relaxing 7. Lobby gift store - reasonable and nice items Drawbacks: 1. Bar staff was ok. Drinks were pricey and staff wasn't always friendly. 2. Room had an old dingy couch, didn't sit on. Staying here was the right choice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Room with a view !

Posted Aug 10, 2015
Wonderful weekend - great location - walked everywhere we needed - hotel is big but the people make it feel small - I liked the open feel abd minimal decorations with great photography art - we had a high floor and loved it
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location/nice rooms

Posted Aug 3, 2015
Great location in downtown long beach. Walking distance to most spots. Room was large and clean. Hotel would be great for all occasions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
We stayed one night. The hotel is nice and big. Only the bathroom was small and no lock on its door.
2 out of 5
by A verified traveler

Rude staff

Posted Aug 2, 2015
Front desk staff were rude which ruined the entire visit at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Great location, Terrible staff.

Posted Jul 27, 2015
We drove from San Diego to Long Beach to attend a event in south LA. When we arrived to the hotel, we were dressed very casual, and woman at the desk looked at us incredulously. It got worse when she found out that our reservation was in a different last name. I had my U.S. Passport, American Express platinum card, and Expedia itinerary number with conformation email. But she insisted that hotel is full, that she needed to check with the manager if we can stay, and basically treated us like criminals. We reserved a double bed room, but the room wasn't ready so she asked if we'd wait or put us in a kind bed room. She mentioned that the hotel was busy because there were a lot of people who were there for a dance event. But what does it have to do with us? We are less important than other guests? Adding to our irritation, she said she is going to "comp" our parking fee. But parking fee was already in my hotel charge. At this point, we were tired, disgusted, and just wanted to go up to the room and rest, so we just took the keys. The hotel was clean and in good location. But we think we'd have a better customer service experience at any other places with half the price.