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Rating 10 - Excellent. 1045 out of 1491 reviews" "
There was a rooftop event that had a DJ playing until 4am. My room vibrated from the loudness of the music. It was very disappointing to get no sleep with a 7hr drive home the next day. When I called the front desk nothing was done.
The beds were very hard, no fan in the bathroom, AC faced the window so did not cool the room. Overall, would not recommend staying here.
Lindsay
Stayed 2 nights in Apr 2024
Response from Cassidy G. on Apr 16, 2024
Hi Lindsay, Thank you so much for providing us with your feedback regarding your recent stay. To provide the best service to our customers, we are trying to figure out when the event took place as our hotel does not have a rooftop. Your comments have been shared with the team.
We love this property, we have stayed multiple time here and it never disappoints.Great location close to shopping, pier, restaurants, and beach. Staff always friendly, rooms are comfortable and clean.
The rooms need a makeover. Bathroom was okay. Carpets walls and trim beat up and dirty. Lack staff it seems, those on property were friendly and helpful. The food took an hour from the market fpr chicken tenders... elevators were slow, the surrounding area hatbors lots of drig addicts. The nightly price was not worth it. Expedia was offering the hotel for a 3rd of the cost the night we left... that wouldve been accurate.
The property was excellent and an ideal location with harbour view. Staff was friendly, but would have been nice if they explain the resort features and complementary services, to the guest what they can benefit by paying the resort fee. Overall we had a great experience.
Our room was clean and well presented, but I paid more attention to staff. The 2 front desk attendants I dealt with were warm and personable, which I appreciate highly. My family and I will definitely book here again.
Evan
Stayed 1 night in Mar 2024
Response from Cassidy G. on Apr 4, 2024
Hi Evan, Thanks for taking the time to share your experience with us. We are so glad you enjoyed your stay and look forward to seeing you again.
The customer service was exceptional! Every member of the staff was accommodating and friendly. The facility itself was superb with a stunning view, making every moment enjoyable.
Mary
Stayed 1 night in Mar 2024
Response from Cassidy G. on Apr 4, 2024
Hi Mary, Thank you so much for sharing your experience. We are so glad you enjoyed your stay!
10/10 Excellent
Talin
Traveled with partner
Mar 24, 2024
Superb location, great clean hotel. We’ll definitely be back again.