Ratings based on 8,153 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Oregon
Best airport hotel around LAXPosted May 27, 2017
I wound up spending an extra day here because of a delayed flight, and even with that irritation I was happy. My room was stylish, with playful mod design--and a huge, comfortable bed and bathroom. Spotlessly clean. Food in the downstairs marketplace proved fairly healthy and cheaper than room service, the fitness center had new machines with "virtual hikes" programmed into them. Perhaps most impressive was the hotel staff, who far excelled in generosity and helpfulness any service I've experienced in southern California (where I lived for thirteen years). GREAT work, Hyatt LAX.
for Everyoneby A verified traveler
Great!!!Posted May 25, 2017
Really good!! the rooms very clean and good customer services..
by A verified traveler from Ohio
Incompetent staffPosted May 24, 2017
Cons: TRAIN YOUR STAFF YOU ARE IN THE HOSPITALITY BUSINESS.
Very nicely redone hotel with incompetent staff. Discourteous and won't answer their phone. Concierge called 4 times and would not answer at 9 AM in the morning. Also have no conventional taxi line which then makes a 10 minute wait for a Taxi.
for Business Travelersby A verified traveler from Fort Lauderdale, FL
one night to catch next day planePosted May 22, 2017
Pros: Location, modern, clean.
Cons: no shower caps in the bathroom. Bathroom is small.
Location: I did not go out of the Hotel.
The hotel is very nice, clean and modern. Room is small but comfy for 1 person. I stayed only 1 night. Location is perfect to go to the airport. Free Shuttle that takes 10 minutes. They provide Colgate and mouthwash which is very nice.
for Everyoneby A verified traveler
Posted May 18, 2017
Room was very clean and comfortable. We loved that toothpaste and mouth wash were provided! Staff were very helpful and friendly.
for Everyoneby A verified traveler from Yokosuka, Japan
My daughter missed her flightPosted May 17, 2017
It was 2am when I needed this hotel room and the staff took care of my girl. I am in Japan and after my daughter missed her 1:20am flight home, I needed an emergent nights stay. I got the room reserved and I called the hotel to understand how to get her to the hotel safely at 2am. They were very helpful and she got there without issue. My daughter loved the hotel room and the staff. Thank you so much
for Everyoneby A verified traveler from seattle
Beautiful hotel close to LAXPosted May 16, 2017
We needed a last minute hotel and found availability at the Hyatt. The lobby was beautiful and our room way stylish and neat. The food at the lobby restaurant was also great!! Overall an awesome experience for needing a last minute option to fly out in the morning!
for Everyoneby A verified traveler from maui
Close to airportPosted May 15, 2017
Modern look. Nice and clean. I would stay here again.
for Everyoneby A verified traveler from Glencoe
Posted May 12, 2017
Renovated hotel, huge tv, big room with a sofa, nice airport view....friendly staff
for Everyoneby A verified traveler from Norway
Very nice for a stayPosted May 12, 2017
Pros: Shuttle pickup, staff and food were all great.
Cons: I did inform the staff that the wall mounted make-up mirrors were not lighted. This is not usually a problem, but the bathroom had no overhead lightin
Location: Great proximity to the airport.
Everything went well for my business trip. The bed was very comfortable and tge room was quiet. I did inform the staff that the wall mounted make-up mirrors were not lighted. This is not usually a problem, but the bathroom had no overhead lighting. This made the makeup mirror less functional, as the lighting came from either the vanity mirror light (behind or to the side the makeup mirror while using) or the overhead shower light (behind me when using the makeup mirror.)