Ratings based on 1,352 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by Lisa

Good location, poor rooms

Posted Apr 25, 2017 on Hotels
Rooms need upgrading Carpets are stained and old. Room had loud noise coming from air unit. So bad, we had to be moved. Location is good to shopping, restaurants and magic mountain
Comment from Hotel Management
May 7, 2017 by Eric D General Manager, Hotel Management
I am very sorry that you found your stay to be poor.
5 out of 5
by david

Awesome Place !

Posted Apr 25, 2017 on Hotels
Great Staff and Very Beautiful Place...Warm Pool and Spa
Comment from Hotel Management
May 7, 2017 by Eric D General Manager, Hotel Management
Thanks for the great comments I am glad that you found the pool and staff to meet your needs! We look forward to welcoming you back. Eric D General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LB

LOVE the location

Posted Apr 24, 2017
Had an amazing time w my partner. Celebrating our 3year w/3 months.
Comment from Hotel Management
May 7, 2017 by Eric D., Hotel Management
Congratulations happy that you had a great time celebrating your three years together. Eric D. General Manager
5 out of 5
by Regina

Magic mountain trip

Posted Apr 24, 2017 on Hotels
It was fun and stress free. Anything we needed was available.
Comment from Hotel Management
May 7, 2017 by Eric D General Manager, Hotel Management
Thank you for the 5 stars! Glad that you found it fun and stress free. We look forward to welcoming you back. Eric D. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to town center.

Posted Apr 20, 2017
Pros: Convenience.
Cons: Restaurant.
Location: It was centrally located and convenient to the downtown area.
Average to good chain hotel. Comfortable. We had problems at breakfast with very slow service from the kitchen although it was not at all busy. My breakfast had to be sent back and the replacement didn't arrive until after my wife had finished eating hers.
Comment from Hotel Management
Apr 23, 2017 by Eric D. General Manager, Hotel Management
Thank you for the review! I am sorry that you had such a poor experience with the breakfast in Vines. We appreciate your feedback and will address this with our team. Eric D. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Last minute getaway

Posted Apr 15, 2017
Booked this hotel lest minute. Bed was a very comfortable king size, room was clean, towels smelled like bleach so you know its clean, heated pool and a hot tub, 24 hour gym. It was a nice stay TV selection was limited and the balcony attached with others,removable shower head placed at an awkward height.
Comment from Hotel Management
Apr 16, 2017 by Eric D. General Manager, Hotel Management
Thank-you so much for your positive feedback, hopefully you will stay with us again soon. I am happy to read that you enjoyed the room and found it clean. Comments are always appreciated. Eric D. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location close to mall,six flags and restaura

Posted Apr 10, 2017
Hotel has inside a nice restaurant and bar Very safe and friendly
Comment from Hotel Management
Apr 12, 2017 by Eric D. General Manager, Hotel Management
Thank-you so much for your positive feedback, hopefully you will stay with us again soon. Comments are always appreciated. Eric D. General Manager
3 out of 5
by Dennis

Posted Apr 10, 2017 on Hotels
Paid extra and booked a terrace room but was given a regular room when we checked in. Hotel said they couldn't give a refund of the difference because I had booked through Hotels.com so instead offered to give me Hyatt loyalty points...which I still haven't received.
Comment from Hotel Management
Apr 12, 2017 by Eric D General Manager, Hotel Management
Thank-you so much for your review. I am very sorry that you did not get what was promised, we will look into and get back with you. Eric D. General Manager
5 out of 5
by martin

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by Eric D General Manager, Hotel Management
Thank-you so much for your positive feedback, hopefully you will stay with us again soon. Comments are always appreciated. Eric D. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Comfortable hotel close to CalArts campus & mall.

Posted Apr 9, 2017
Pros: Basic, clean hotel with solid lobby restaurant.
Location: Shopping and restaurants a walkable distance away.
We stayed there for a CalArts event - it's <10 mins to campus, very convenient. It's also walkable distance to the Westfield Valencia Shopping Center for shopping and family dining. Buffet breakfast was nice (full range of eggs, bacon/sausage, fruit, pastries; plus made to order eggs and omelettes), even if overpriced at ~$20/person. Beware that you will not receive Hyatt Reward Points if you book through Expedia - I was not aware of this until check in.
Comment from Hotel Management
Apr 10, 2017 by Eric D. General Manager, Hotel Management
Thank you for the great review. I am glad to read that you enjoyed the hotel, our location, and breakfast buffet. Eric D. General Manager