Hypo-allergenic bedding, in-room safe, desk, soundproofing

Reviews of Hyatt Regency Valencia

3.5 out of 5
Hyatt Regency Valencia
24500 Town Center Drive, Valencia, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1019 reviews" "
Rating 8 - Good. 195 out of 1019 reviews" "
Rating 6 - Okay. 85 out of 1019 reviews" "
Rating 4 - Poor. 38 out of 1019 reviews" "
Rating 2 - Terrible. 33 out of 1019 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Maily

Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Liked: Amenities
Clean rooms and quiet. No No coffee or tea in the room is disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the attentiveness to cleanliness/details. Everyone was kind an professional. It was overall a welcoming, safe stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Arianna, Poulsbo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good buffet, beautiful rooms, comfy beds
Stayed 1 night in Mar 2024
Response from Erika on Mar 27, 2024
Dear Arianna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure
Stayed 4 nights in Mar 2024

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property when I’m traveling through the area.
Stayed 1 night in Mar 2024
Response from Erika on Mar 27, 2024
Dear Kelly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No complementary breakfast
Stayed 1 night in Mar 2024

8/10 Good

Luis, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and public areas. Parking was not super convenient, but it's free, so all good. The valet seems a but pushy for tips.
Stayed 1 night in Mar 2024
Response from Erika on Mar 27, 2024
Dear Luis,Thank you for the great review of our hotel!Sincerely, Erika

10/10 Excellent

Shahada

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property, the front desk lady was slightly overzealous but I think that’s just her personality she could chill out though!
Stayed 1 night in Mar 2024
Response from Erika on Mar 25, 2024
Dear Shahada,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with golf course
Stayed 1 night in Mar 2024
Response from Erika on Mar 25, 2024
Dear Ying,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Kaveh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Erika on Mar 25, 2024
Dear Kaveh,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service, busy parking
Stayed 2 nights in Mar 2024
Response from Erika on Mar 20, 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Kaia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the self parking option they had. They had a nice pool/hot tub area. There are plenty of places to eat across the street and throughout the area where the hotel is. I also like that there was a little convenience store in the lobby with a complimentary microwave to use. The staff was very kind and everything was clean!
Stayed 2 nights in Mar 2024
Response from Erika on Mar 20, 2024
Dear KaiaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erika on Mar 20, 2024
Dear Joseph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

2/10 Terrible

Hae

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Erika on Mar 20, 2024
Dear Hae,Thank you for taking the time to share your feedback. Sincerely, Erika

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to bring your own charge-cord if you want to recharge your EV.
Stayed 1 night in Mar 2024

8/10 Good

Farah, Chula Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night last minute with our dog. Wonderfully convenient. Service was kind.Parking was free. Was surprised to find last guests (clean) clothes still in one of the drawers. Otherwise, no complaints.
Stayed 1 night in Mar 2024
Response from Erika on Mar 13, 2024
Dear Farah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

2/10 Terrible

Randa

Disliked: Cleanliness
By far the most disgusting experience ever. The first room had pee all over the floor in the bathroom. Then they changed me to a room where the cover on top of the mattress under the sheets was dirty with hair, public hair, and other stuff. Never will I stay here again.
Stayed 3 nights in Mar 2024
Response from Erika on Mar 13, 2024
Dear Randa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. All of your comments will be shared with the appropriate departments. Thank you again, and we hope to welcome you back soon.Sincerely, Erika

10/10 Excellent

Merissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Erika on Mar 8, 2024
Dear Merissa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Jasmine

Stayed 1 night in Mar 2024
Response from Erika on Mar 25, 2024
Dear Jasmin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having someone open the door for us! Friendly staff, helpful and caring.
Stayed 1 night in Feb 2024
Response from Erika on Mar 1, 2024
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Sam

Stayed 1 night in Feb 2024
Response from Erika on Mar 25, 2024
Dear Sam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Hyatt Regency. Great shopping was right across the street!
Stayed 2 nights in Feb 2024
Response from Erika on Feb 26, 2024
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved almost everything about this stay! Very helpful Doorman when needed, parking was great, beautiful lobby and very sweet staff. Bar hours were extremely short and ended at 9:30pm. We had a large party and it would have been nice to hang at the hotel bar for a night. The hallways to our room had the same pieces of small tissues on the floor for the 5 days we were there. Our room was not the cleanest. The toilet was broken when we arrived but was fixed in a timely manner. The tub did leak a lot and was addressed by staff. Overall it was a beautiful hotel with good staff service, it just needed more attention to cleanliness.
Stayed 5 nights in Feb 2024
Response from Erika on Feb 22, 2024
Dear Danielle,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be sharing your comments with the appropriate departments. We hope to welcome you back for a better experience.Sincerely, Erika

2/10 Terrible

Michelle

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didn’t flush fr the first 24 hours we were there. Front desk staff rude. For a Hyatt we expected much more. Will not stay in this location again
Stayed 1 night in Feb 2024
Response from Erika on Feb 26, 2024
Dear Michelle.Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the Toilet issues you encountered during your stay. We never want our valued guests to feel uncared for by our team and are truly sorry this was the outcome of your visit. All of your comments will be dealt with at a management level to prevent situations like this from reoccurring. We appreciate your patronage and very much regret the inconveniences caused by this unexpected situation. It is our hope that your future travel will give us an opportunity to welcome you for a more memorable overall experience.Sincerely, Erika

8/10 Good

Ralph E.

Liked: Cleanliness
Nice hotel. Needs updating.
Stayed 2 nights in Feb 2024
Response from Erika on Feb 26, 2024
Dear Ralph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large well equiped room with opening balcony door for fresh air. Excellent in room AC/Heat that is quiet and simple to operate. Nice location, close to walking or bicycling trails, easy car access from Freeway but removed enough to be quiet. Highly recommended facility
Stayed 2 nights in Feb 2024
Response from Erika on Feb 14, 2024
Dear Alex,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Priscilla, Tujunga

Stayed 1 night in Feb 2024
Response from Erika on Feb 14, 2024
Dear Priscilla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Erika on Feb 14, 2024
Dear Dora,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and rooms. Centrally located to great restaurants and shopping. Most are within walking distance. Loved that the property was quiet and had a large restaurant and bar.
Stayed 3 nights in Feb 2024
Response from Erika on Feb 6, 2024
Dear Laura,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Erika on Feb 5, 2024
Dear Amber,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

8/10 Good

Kristina

Liked: Cleanliness, amenities
Nice hotel, great location, beautiful property
Stayed 1 night in Jan 2024
Response from Erika on Feb 2, 2024
Dear Kristina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything there front desk person at night I believe his name was Eddie I think not sure but he was very nice and help full
Stayed 1 night in Jan 2024
Response from Erika on Jan 28, 2024
Dear IsmaelThank you for the great review of our hotel! We are glad that you enjoyed your stay. We will make sure to Eddie gets to see this. We hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Jung

Stayed 1 night in Jan 2024
Response from Erika on Feb 5, 2024
Dear Jung,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

6/10 Okay

Joel

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Erika on Jan 18, 2024
Dear Joel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from Erika on Jan 4, 2024
Dear Luis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Arcelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erika on Jan 3, 2024
Dear Arcelio,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk and housekeeping personnel were very nice and accommodating. Hotel room was clean and fully stocked.
Stayed 1 night in Dec 2023
Response from Erika on Feb 6, 2024
Dear Elizabeth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Erika on Feb 26, 2024
Dear Derek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Stuart, Palm Springs

Stayed 2 nights in Dec 2023
Response from Erika on Jan 3, 2024
Dear Stuart,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erika on Jan 3, 2024
Dear Richard,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erika on Jan 3, 2024
Dear Francisco,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 Excellent

jocelyn

Stayed 1 night in Dec 2023
Response from Erika on Feb 6, 2024
Dear Jocelyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

Sheryl, Baton Rouge

Stayed 4 nights in Dec 2023
Response from Erika on Jan 12, 2024
Dear Sheryl,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erika on Feb 6, 2024
Dear Sabrina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 Excellent

liza

Stayed 2 nights in Dec 2023
Response from Erika on Dec 21, 2023
Dear Liza,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 Okay

maryellen

Stayed 1 night in Dec 2023
Response from Erika on Jan 9, 2024
Good Morning MaryThank you for completing our post stay survey and thank you for your loyalty to Hyatt. We look forward to welcoming you back again soon.Sincerely, Erika

10/10 Excellent

Leslie, Mukilteo

Stayed 1 night in Dec 2023
Response from Erika on Dec 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Erika on Dec 18, 2023
Dear Mary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika