Ratings based on 154 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from UK

Nice hotel with helpful staff but over-priced

Posted Apr 20, 2017
We stayed there during a Californian road trip during which we stayed at 5 hotels in total across the state. It's a nice clean, very well located hotel for Hollywood with helpful, efficient albeit impersonal staff. Whilst it is used by the film stars and was nicely presented it lacked the wow factor for us which was ironic given that it was the most expensive one we stayed in. Breakfast cost the 4 of us over $100 and was disappointing. It was palatable but for that money you want to be delighted. Valet parking was only option at $40. The complimentary Tesla limo was cool for getting to Rodeo Drive. You won't be upset by staying there but for that amount of money you want to feel wow which we did at other places. I don't mind paying up but it didn't feel like value for money.
Comment from Hotel Management
Apr 23, 2017 by Executive Assistant, Hotel Management
I sincerely appreciate your taking the time to post feedback referencing your recent visit to InterContinental Los Angeles Century City, however, I am sorry to learn that we failed to exceed your expectations on all counts. I have forwarded your comments about your breakfast experience to our Food and Beverage Director. As space is limited and street parking is prohibited in Century City our only option is valet service. I hope if you do future California road trip you will consider allowing us another opportunity to restore your faith in our property and the InterContinental brand.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Excellent hotel and service. Prompt, polite, well trained staff. Well cared for facility.
Comment from Hotel Management
Apr 21, 2017 by Executive Assistant, Hotel Management
Thank you for your recent visit to InterContinental Los Angeles and for your positive comments about the hotel and the staff. We try to exceed every guest’s expectations and it is wonderful to receive confirmation that we in your case succeeded. I appreciate the time you have taken to relay your thoughts to us. Compliments about our staff are especially welcome and we will share your positive feedback with them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Really? Really? 150 character minimum is asking for too much. Hotel is top-notch. The two areas that stand out are hotel appearance and staff professionalism.
Comment from Hotel Management
Apr 21, 2017 by Executive Assistant, Hotel Management
Thank you for your recent visit to InterContinental Los Angeles and for your positive comments about the hotel and the staff. We try to exceed every guest’s expectations and it is wonderful to receive confirmation that we in your case succeeded. I appreciate the time you have taken to relay your thoughts to us. Compliments about our staff are especially welcome and we will share your positive feedback with them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Perfect hotel

Posted Apr 4, 2017
Pros: Location, Hospitality, valet service, food, room has scenic views
Cons: Maid does poor cleaning.
Location: perfect location, close to everything(within reason by car)
Very quiet hotel.. 10/10 valet and hospitality. A little pricey but it is still worth the stay.
Comment from Hotel Management
Apr 21, 2017 by Executive Assistant, Hotel Management
Thank you for your recent visit to InterContinental Los Angeles and for your positive comments about the hotel and the staff. We try to exceed every guest’s expectations and it is wonderful to receive confirmation that we in your case succeeded. I appreciate the time you have taken to relay your thoughts to us. Compliments about our staff are especially welcome and we will share your positive feedback with them. I have forwarded your comment about the cleanliness of your room to our Executive Housekeeper.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Relaxing atmosphere

Posted Apr 3, 2017
Relaxing setting, neat and clean environment relatively close to most of the attractions in LA area
Comment from Hotel Management
Apr 21, 2017 by Executive Assistant, Hotel Management
Thank you for your recent visit to InterContinental Los Angeles and for your positive comments about the hotel and the staff. We try to exceed every guest’s expectations and it is wonderful to receive confirmation that we in your case succeeded. I appreciate the time you have taken to relay your thoughts to us. Compliments about our staff are especially welcome and we will share your positive feedback with them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Views

Posted Mar 27, 2017
Pros: Room, City skyline view
Balcony rooms have beautiful views of the city at night. Only thing to be aware of is that if you are traveling here for leisure, Intercontinental is in the middle of a business district so not much action at night/weekends. But still a quick Uber ride to just about anything you would want.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Pros: Quiet, location
Cons: The food at the restaurant needs major improvement, very average. The bathroom sink in the room is way too high. The high price for the room should in
It's OK, but too expensive - see "improvements". Helpful staff; liked location
2 out of 5
by A verified traveler

Not what I expected

Posted Mar 23, 2017
Pros: The Tesla ride to Rodeo Drive and the how pleasant the driver was.
Cons: Give the customers what they request in the first place.
I expected great views from the photos online and I booked a room with a terrace that said great views and I got a view of a parking lot.
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb Hotel

Posted Mar 11, 2017
Amazing stay in beautiful accomodations, great service excellent restaurant "Mari", incredible maitre'd and wait staff. Limo was a bonus. Will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Mar 11, 2017
Beautiful hotel in a great location. Will stay here again!