Posted Sep 26, 2016
Nice location. The staff at the valet are very attentive and the check in frontdesk staff is very friendly. The hotel room is clean and a good size but a little outdated. I prefer shower gel but the hotel provide body soap only. It also doesn't provide Q tips and cotton balls. Bring your own. I would think for a 4 stars hotel and the price they charge, these will be available in the room. The other thing is the first few nights, we didn't get refills on our shampoo,... One night we got back to the hotel late and the shower had no hot water. We called concierge and they sent someone to fix it very quick. I'm also not a fan of the shower head in our room.
One tips, make sure you join the IHG reward club to get free internet. If not, they will charge you.
Comment from Hotel Management
Oct 10, 2016 by Hotel Management, Hotel Management
Thank you Jessica for the details regarding your overall experience and I am truly sorry to learn of the mixed feelings about your stay. We have shared the opportunities with our housekeeping team and rest assured we will use this opportunity to correct any challenges you experienced. Trust we have future opportunities to better showcase our property and the services we are known to provide to our guests. Sincerely. Assistant Director of Room Operations.