Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from New Jersey

Nice location

Posted Sep 26, 2016
Nice location. The staff at the valet are very attentive and the check in frontdesk staff is very friendly. The hotel room is clean and a good size but a little outdated. I prefer shower gel but the hotel provide body soap only. It also doesn't provide Q tips and cotton balls. Bring your own. I would think for a 4 stars hotel and the price they charge, these will be available in the room. The other thing is the first few nights, we didn't get refills on our shampoo,... One night we got back to the hotel late and the shower had no hot water. We called concierge and they sent someone to fix it very quick. I'm also not a fan of the shower head in our room. One tips, make sure you join the IHG reward club to get free internet. If not, they will charge you.
5 out of 5
by A verified traveler from new jersey

Great service. Wonderful hotel.

Posted Sep 10, 2016
Great experience. Wonderful service. Beautiful place to stay. Strongly recommend. Will come back.
Comment from Hotel Management
Sep 11, 2016 by Hotel Management, Hotel Management
Dear Emily, we are deeply honored having you stay with us at the InterContinental, Century City and very delighted to read you had an amazing time during your visit. We truly appreciate your very inspiring feedback and look forward to your next visit, hopefully soon! - Assistant Director of Room Operations.
5 out of 5
by A verified traveler

Posted Aug 28, 2016
our 4 night stay in intercontinental was literally amazing for reaaal
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
Thank you for taking the time to share your hotel experience during your recent visit, we appreciate your time and delighted to read you were satisfied with the services provided. Hope to welcome you back soon. - Assistant Director of Room Operations
5 out of 5
by A verified traveler

Great hotel. Conveniently located

Posted Aug 22, 2016
I came for business and enjoyed the hotel immensley
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
We appreciate your kind words regarding your overall hotel experience. We hope to continue to make the InterContinental, Century City, home away from home. See you soon! - Assistant Director of Room Operations
4 out of 5
by A verified traveler from U K

Good hotel in a nice location

Posted Aug 22, 2016
Enjoyable trip. Hotel was in a nice and safe location. Staff were very friendly and helpful nothing was too much trouble. Room was clean comfortable and spacious. Would happily stay there again.
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
Dear LO, Thank you for sharing your positive comments regarding your hotel visit. Delighted to read the location was perfect for your stay, as well as the helpful staff made your visit more comfortable. Thanks again for taking the time to write, we look forward to making future visits as enjoyable. - Assistant Director of Room Operations
5 out of 5
by A verified traveler from Sydney Australia

Great Hotel

Posted Aug 4, 2016
Pros: Clean
I highly recommend this hotel. I stayed right in Hollywood at the beginning of my trip and found it way too busy. Great location if you have a car, the hotel amenities were great and very clean. Also lovely staff who were very helpful.
Comment from Hotel Management
Sep 11, 2016 by Hotel Management, Hotel Management
Greetings Lisa, thank you for your candid comments regarding your recent visit to the InterContinental, Century City. We are very pleased to read your expectations were exceeded during your stay. Although, the hotel was busy as a result of our peak season, I am glad to read our staff, made your visit uneventful and comfortable. Thanks again for taking the time to write, we appreciate your valuable feedback and look forward to future visits, hopefully you can take advantage of our complimentary house-car. All the very best. - Assistant Director of Room Operations.
4 out of 5
by A verified traveler from Saudi

we like the location

Posted Aug 2, 2016
Pros: Location, size of rooms, Balcony
Cons: The turn down service is not regular.
Location: You are central and close to everything
we spent a family holiday and we had a good time, we would come again. The rooms are clean and good size. Staff are very friendly.
Comment from Hotel Management
Sep 18, 2016 by Hotel Management, Hotel Management
Thank you Reo for your kind comments regarding your hotel experience. Glad you enjoyed your stay and look forward to your return visit. Hope to welcome you back soon! Assistant Director of Room Operations
1 out of 5
by A verified traveler from Chicago

worse I have ever tried

Posted Jul 26, 2016
I have been in California for one month vacation, and I tried more than 5 hotels in LA particularly. BUT I have ever seen worse than this hotel during my vacation.
5 out of 5
by A verified traveler

Posted Jul 24, 2016
Friendly staff! Tiffany was one of the most professional & helpful front-desk I've ever spoken to. Excellent services on top of that sets this hotel apart from the others I've stayed at.
5 out of 5
by A verified traveler from Hong Kong

Intercontinental LA

Posted Jul 22, 2016
2 nights stayed in the Hotel, room were clean and large enough. The snack bar was amazing.