Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Vancouver

Very good hotel

Posted Dec 3, 2016
Pros: Room Size
Cons: Very good
Location: Location was easy.
Very good hotel. Very old style, clean and Staff was nice.
5 out of 5
by A verified traveler from US

Amazing

Posted Dec 2, 2016
Everything we expect! Clean, amazing costumer service perfect area.
5 out of 5
by A verified traveler from US

Luxurious, modern rooms, excellent service.

Posted Nov 8, 2016
Pros: View from the upper floors is magnificent. Facing the rising sun in the East was breathtaking when the fog rolled in. Staff are exceedingly helpful.
Cons: I had real concerns about privacy, very common for hotels inside the USA. A very quiet stay but hotel should clear the rooms to ensure guest privacy.
Location: The major studios for business meetings are in this neighborhood (consider L.A. traffic!). Tourists: the studio tours nearby make this location prime.
The rooms are perhaps the best I have ever come across in my lifetime of travel, pretty much nonstop since age 1 through 34. They are incredibly well-appointed. The staff are also incredibly polite, which I attribute to their being run by Chinese ownership and also their own character and values. For food and meetings, I would highly recommend going out into nearby Beverly Hills (e.g., around the Bulgari shop) for a true Hollywood experience. The view from the upper floors is magnificent. Floor 11 facing the rising sun in the East was breathtaking when the fog rolled in. Finally, if you are doing business at the major studios this is an excellent place to stay because of the location and comfort (or, if you are a family or individual going on the major studio tours, they are just around the corner, for example Universal Studios). Again, considering L.A. traffic is like a parking lot and very frustrating, stay nearby where you will be spending your time.
4 out of 5
by A verified traveler from New Jersey

Nice location

Posted Sep 26, 2016
Nice location. The staff at the valet are very attentive and the check in frontdesk staff is very friendly. The hotel room is clean and a good size but a little outdated. I prefer shower gel but the hotel provide body soap only. It also doesn't provide Q tips and cotton balls. Bring your own. I would think for a 4 stars hotel and the price they charge, these will be available in the room. The other thing is the first few nights, we didn't get refills on our shampoo,... One night we got back to the hotel late and the shower had no hot water. We called concierge and they sent someone to fix it very quick. I'm also not a fan of the shower head in our room. One tips, make sure you join the IHG reward club to get free internet. If not, they will charge you.
Comment from Hotel Management
Oct 10, 2016 by Hotel Management, Hotel Management
Thank you Jessica for the details regarding your overall experience and I am truly sorry to learn of the mixed feelings about your stay. We have shared the opportunities with our housekeeping team and rest assured we will use this opportunity to correct any challenges you experienced. Trust we have future opportunities to better showcase our property and the services we are known to provide to our guests. Sincerely. Assistant Director of Room Operations.
5 out of 5
by A verified traveler from new jersey

Great service. Wonderful hotel.

Posted Sep 10, 2016
Great experience. Wonderful service. Beautiful place to stay. Strongly recommend. Will come back.
Comment from Hotel Management
Sep 11, 2016 by Hotel Management, Hotel Management
Dear Emily, we are deeply honored having you stay with us at the InterContinental, Century City and very delighted to read you had an amazing time during your visit. We truly appreciate your very inspiring feedback and look forward to your next visit, hopefully soon! - Assistant Director of Room Operations.
5 out of 5
by A verified traveler

Posted Aug 28, 2016
our 4 night stay in intercontinental was literally amazing for reaaal
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
Thank you for taking the time to share your hotel experience during your recent visit, we appreciate your time and delighted to read you were satisfied with the services provided. Hope to welcome you back soon. - Assistant Director of Room Operations
5 out of 5
by A verified traveler

Great hotel. Conveniently located

Posted Aug 22, 2016
I came for business and enjoyed the hotel immensley
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
We appreciate your kind words regarding your overall hotel experience. We hope to continue to make the InterContinental, Century City, home away from home. See you soon! - Assistant Director of Room Operations
4 out of 5
by A verified traveler from U K

Good hotel in a nice location

Posted Aug 22, 2016
Enjoyable trip. Hotel was in a nice and safe location. Staff were very friendly and helpful nothing was too much trouble. Room was clean comfortable and spacious. Would happily stay there again.
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
Dear LO, Thank you for sharing your positive comments regarding your hotel visit. Delighted to read the location was perfect for your stay, as well as the helpful staff made your visit more comfortable. Thanks again for taking the time to write, we look forward to making future visits as enjoyable. - Assistant Director of Room Operations
4 out of 5
by A verified traveler

Posted Aug 17, 2016 on Hotels
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your time in rating your overall hotel experience during your recent visit, we sincerely appreciate your visit and value your business. Trust when next you visit, Los Angeles, we'll be the preferred brand. Yours in hospitality, Assistant Director of Room Operations
4 out of 5
by A verified traveler

Upscale but expensive

Posted Aug 14, 2016 on Orbitz
We had business in Century City--on the Avenue of the Stars--so this hotel was conveniently located. There are also places to eat nearby and a photography gallery with exhibits that are engaging. It is a safe place to walk and there are open spaces to sit, read, and relax. The hotel itself is lovely. The driveway entering is small and crowded and I had to be careful not to clip other cars, but the attendants were polite, the bellhop was quick to unload the car and take our luggage. The lobby is hospitable. The concierge is always available and gave us good advice. The staff was very friendly. There is a free car service to go to nearby appointments, restaurants, etc. The price was a bit high even considering the excellent location and service. The parking fee seems excessive. The hotel restaurant was very good but I thought $9.00 for oatmeal was a bit too high as were the rest of the breakfast choices. The room was nice too, but I would hardly call it a good value. To be fair everything in the neighborhood seemed a bit expensive, so if I had business in Century City I might well stay at this hotel again.
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
Thank you for your detailed feedback regarding your hotel experience. We are very pleased to read you had an enjoyable time during your stay. From the personal staff engagement, to the products we offer. However, I am truly sorry to learn you were disappointed with our pricing structure. Our hotel prices are similar in structure to neighboring hotels, but we pride ourselves in the services that we deliver to our guests. Thanks again for taking the time to write, we truly value your business and hope to welcome you back when next you visit Century City. - Assistant Director of Room Operations