Upscale but expensive
Posted Aug 14, 2016 on Orbitz
We had business in Century City--on the Avenue of the Stars--so this hotel was conveniently located. There are also places to eat nearby and a photography gallery with exhibits that are engaging. It is a safe place to walk and there are open spaces to sit, read, and relax.
The hotel itself is lovely. The driveway entering is small and crowded and I had to be careful not to clip other cars, but the attendants were polite, the bellhop was quick to unload the car and take our luggage.
The lobby is hospitable. The concierge is always available and gave us good advice. The staff was very friendly. There is a free car service to go to nearby appointments, restaurants, etc.
The price was a bit high even considering the excellent location and service. The parking fee seems excessive. The hotel restaurant was very good but I thought $9.00 for oatmeal was a bit too high as were the rest of the breakfast choices. The room was nice too, but I would hardly call it a good value. To be fair everything in the neighborhood seemed a bit expensive, so if I had business in Century City I might well stay at this hotel again.
Comment from Hotel Management
Sep 6, 2016 by Hotel Management, Hotel Management
Thank you for your detailed feedback regarding your hotel experience. We are very pleased to read you had an enjoyable time during your stay. From the personal staff engagement, to the products we offer. However, I am truly sorry to learn you were disappointed with our pricing structure. Our hotel prices are similar in structure to neighboring hotels, but we pride ourselves in the services that we deliver to our guests. Thanks again for taking the time to write, we truly value your business and hope to welcome you back when next you visit Century City. - Assistant Director of Room Operations