Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2016
great location, nice restaurant downstairs,spacious rooms, friendly staff
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Birthday getaway

Posted Jan 26, 2016
Birthday getaway. We flew to LA from Ohio to celebrate my birthday and go to a Lakers game. The hotel is gorgeous the lobby smells amazing they have roses everywhere plus I think they are infusing something through their ventilation system. The staff was very friendly, check in was very quick, and our room was very nice including A balcony view overlooking the city. My big complaint was the maid service. There was the same black hair in our bathtub that was there the day we checked in. Also the second day we stayed they did not replenish our toiletries. They also never took away our dirty glasses or brought his clean ones. The second day they replenished our toiletries, but they just tossed them on the sink. They never replenished our dirty glasses with clean ones or our paper/travel coffee cups. Very disappointed in that. The valet service was very prompt, however I think 41.00/night is a little pricey.
Comment from Hotel Management
Feb 1, 2016 by Hotel Management, Hotel Management
Dear Cheryl, we sincerely appreciate the opportunity to read from you, a great way for us to continue to learn and improve as a hotel. I am glad that the overall visit was comfortable, however the lack of housekeeping cleaning services. Please accept my sincere apologies and be rest assured we have heard and will work to improve on this opportunity. Again, I want to thank you for your business, we sincerely appreciate your valuable time as well. All the very best, Assistant Director of Room Operations.
4 out of 5
Recommended
for Everyone
by A verified traveler from 大阪

Posted Jan 21, 2016
Pros: アットホーム
Cons: トイレをウオシュレットに  シャワーをホースにしてほしい。
Location: プールがあってよかった。 ロケーションは、ビバリーヒルズの街が見える程度。
チエックイン時対応していただいた女性の方が常に笑顔でとても気持ちよかった。これから始まる4泊が楽しみになりました。 レストランでのディナ-5人でしたのですが案内して下さった方が気さくで朗らかで7歳の子供も大喜びでした。 因みにラビオリがとても美味しかったです。
Comment from Hotel Management
Jan 24, 2016 by Hotel Management, Hotel Management
Dear Guests, It is a pleasure to welcome you to the InterContinental Century City and very glad you enjoyed your visit, from the warm and friendly staff to the Ravioli you enjoyed at our Park Grille restaurant. We truly appreciate your valuable time and I trust we'll have another opportunity to welcome you back again. All the very best, Assistant Director of Room Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Excellent service in a peaceful neighborhood

Posted Jan 1, 2016
Pros: Courteous staff, peaceful atmosphere, clean rooms, very accessible to all major attractions
Cons: I had to call everyday for coffee creamer and sugar, Parking charges should be lower self parking should be an option
My family planned a trip to LA during winter vacation and after a thorough search I decided for Intercontinental Century City. I am so glad I made this choice. Even if I try I cannot find anything to complain about. The staff was extremely courteous. I called the hotel directly cuz I wanted to make some changes and I spoke to Mr. Alan (don't know last name). he went out of his way to help me out and I could feel he trying to his best that I get most out of my dollar. That;s the service I expect. Rooms were clean and well serviced
Comment from Hotel Management
Jan 5, 2016 by Hotel Management, Hotel Management
Dear Mr. Faisal, We are very thrilled to read you had a good time while here at the InterContinental Century City, a destination for so many international travelers. Glad to note Mr. Alan, made sure your accommodation was to your satisfaction. He will be recommended as such. We appreciate your business and look forward to your return visit in the future. All the very best. - Assistant Director of Room Operations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Dec 30, 2015
Excellent location, clean, friendly staff, excellent room service.
Comment from Hotel Management
Jan 6, 2016 by Hotel Management, Hotel Management
Thank you for taking the time to respond, we sincerely appreciate your valuable comments. Hope to see you soon. - Assistant Director or Room Operations