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Reviews of JW Marriott Los Angeles L.A. LIVE

4.5 out of 5
JW Marriott Los Angeles L.A. LIVE
900 W Olympic Blvd, Los Angeles, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 777 out of 1001 reviews" "
Rating 8 - Good. 124 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, AC worked well. Cleaning stuff did a wonderful job each day. Onsite dining is a bit expensive, but was good. Lots of walkable dining options. Area around can be a bit busy do to the location in LA Live but we had a great stay!
Stayed 3 nights in Apr 2024
Response from Executive Office on Apr 15, 2024
Hi Heather,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

Chik Shun Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Executive Office on Apr 15, 2024
Hi Elizabeth,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Reginald B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Executive Office on Apr 12, 2024
Hi Reginald B,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room and the whole property, is what I'm about 😊 The Chance restaurant was great as well, the food was amazing.
Stayed 1 night in Apr 2024
Response from Executive Office on Apr 10, 2024
Hi Monica,Thank you for the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Francheska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Executive Office on Apr 10, 2024
Hi Francheska,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Wade

Stayed 1 night in Apr 2024
Response from Executive Office on Apr 9, 2024
Hi Wade,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is the perfect place of going to an event at LA live or the convention center. The hotel is clean, friendly, lots of shopping options, lots of food options. And amazing staff.
Stayed 1 night in Apr 2024
Response from Executive Office on Apr 8, 2024
Hi Anne,Thank you for the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

6/10 Okay

Ron

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet room. Good service. Reserved s King bed with tub. When I got there no tub. -
Stayed 1 night in Apr 2024
Response from Executive Office on Apr 8, 2024
Hi Ron,Thank you for taking the time to review your recent experience at our hotel. We value your insights and they will be shared with the appropriate individuals as we continuously strive to enhance our guest experiences.

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Executive Office on Apr 8, 2024
Hi Jesse,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

wendy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept great! Great restaurants in area.
Stayed 2 nights in Mar 2024
Response from Executive Office on Apr 3, 2024
Hi Wendy,Thank you for the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Dion, Palm Desert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a standard Marriott. Nothing special, but consistent with the quality and service that one expects from Marriott .
Stayed 1 night in Mar 2024
Response from Executive Office on Apr 2, 2024
Hi Dion,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to staples centre- easy to Uber to all downtown sites from here.
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 29, 2024
Hi Carrie,Thank you for the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Alberto, Los Angeles

Liked: Cleanliness
It was a little warm
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 29, 2024
Hi Alberto,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

8/10 Good

Gerardo

Stayed 1 night in Mar 2024
Response from Executive Office on Mar 29, 2024
Hi Gerardo,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Diodore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
when in LA this is the place to stay
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 26, 2024
Hi Diodore,Thank you for your wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very please with this hotel. Easy to recommend.
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 26, 2024
Hi Peter,Thank you for your wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

baris

Stayed 1 night in Mar 2024
Response from Executive Office on Apr 15, 2024
Hi Baris,Thank you so very much for taking time to review your experience at our hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

2/10 Terrible

Gerardo

Stayed 1 night in Mar 2024
Response from Executive Office on Apr 15, 2024
Hi Gerardo,Thank you for taking time to review your experience at our hotel. We are so sorry to see your experience wasn’t exceptional. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

tiffenii

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean.. nice rooms… walking distance to LA live
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 25, 2024
Hi Tiffenii,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back very soon!

8/10 Good

Christopher, Laval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Executive Office on Mar 25, 2024
Hi Christopher,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Executive Office on Mar 18, 2024
Hi Liliana,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Marcos, Zephyrhills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay in Los Angeles downtown
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 18, 2024
Hi Marcos,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back very soon!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the walking to dinner.
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 15, 2024
Hi Lorena,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the “destination fees” or hidden fees and parking cost it almost doubled the room rate 😏
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 18, 2024
Hi Luis,Thank you for taking the time to share your recent experience at our hotel. We value your insights and they will be shared with the appropriate individuals as we continuously strive to enhance our guest experiences. We appreciate your business and hope to welcome you back very soon.

10/10 Excellent

Griselda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything in downtown LA.
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 15, 2024
Hi Griselda,Thank you for the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will definitely come back
Stayed 4 nights in Mar 2024
Response from Executive Office on Mar 8, 2024
Hi Luis,We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The comfort of the bed and the pillows, I slept like a baby.
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 5, 2024
Hi Yesenia,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Sergio, San diego

Stayed 1 night in Mar 2024
Response from Executive Office on Mar 25, 2024
Hi Sergio,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Avecita, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in LA
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 4, 2024
Hi Avecita,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

8/10 Good

Sujit

Traveled with family
Liked: Cleanliness, staff & service
PROS: 1. If you are in town to catch a game or event at arena and convention center, the property’s location is hard to beat. 2. The staff is well trained, attentive and hard at work. Special props to front-desk and room cleaning crew. Concierge on the other hand - not so much. 3. Lobby is always lively, even after midnight. Typical LA vibe. 4. Unlike other downtown business hotels, the JW is Uber/Lyft friendly, and the drivers themselves have said that the valet employees are kind. 5. Pool and spa are a welcome respite from a long day, especially if you experienced the (in)famous LA commute. CONS: 1. All restaurants in walking distance close at 11 pm. 2. Don't rent a car from the Hertz on property. Its not mentioned anywhere, but they will charge you compulsory for 2 weekend nights since the office is closed from 12 pm Sat. Also, the rental office is undermanned. But the staff there are friendly, and honest (special mention to Alex), so this is more of a Hertz issue. 3. Parking is $55, and no self parking option exists. Enough said. 4. Road crews galore, so getting in and out is a pain. 5. The rooms are clean with modern furnishings. They claim you can order room service off a QR code but we never saw it despite asking many times. 6. View - massive eyesore of abandoned graffiti skyscrapers. Ask for a room with view of north downtown instead. 7. Breakfast options are decent. Order the kids all-you-an eat buffet with an extra plate charge, unless you bring your appetite.
Stayed 3 nights in Feb 2024
Response from Executive Office on Mar 4, 2024
Hi Sujit,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so amazing and the staff was incredible! Our checking experience was super fast and they got us a room that we loved. We came downstairs for a drink and the service was so warm and welcoming. It seems like everyone in the hotel was happy we were there even the cleaning and maintenance staff in the hallways. The price wasn't too bad either especially for this level of hotel. I loved it and I would absolutely stay there again. They made my wife's birthday amazing
Stayed 2 nights in Feb 2024
Response from Executive Office on Feb 27, 2024
Hi Andrew,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit and are thrilled that everyone you encountered was friendly, courteous and helpful. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was lovely!
Stayed 3 nights in Feb 2024
Response from Executive Office on Feb 26, 2024
Hi Martha,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Joe A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service-
Stayed 2 nights in Feb 2024
Response from Executive Office on Feb 26, 2024
Hi Joe A,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Rajesh, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The JW Marriott Los Angeles L.A. LIVE offers an exceptional stay, combining safety and cleanliness with the vibrant energy of Los Angeles. Guests can enjoy the ease and convenience of valet parking, making it a hassle-free gateway to explore the city's attractions. This hotel truly stands out for its commitment to providing a top-notch, lively, and secure experience for all its visitors.
Stayed 4 nights in Feb 2024
Response from Executive Office on Feb 21, 2024
Hi Rajesh,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were extremely nice and welcoming
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Kristy,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lots of entertainment within proximity
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Roddy,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
amazing stay and lovely staff.
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Natalie,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Bill

Traveled with family
Awesome property and fantastic location if you are here to watch hockey or basketball
Stayed 3 nights in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Bill,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with well appointed spacious rooms. Can’t be location for ease of attending Crypto Arena
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Maureen,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

Karanvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Karanvir,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Cleo, Huntington Stationn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice attractions nearby. Dining options are good and customer service is good.
Stayed 1 night in Jan 2024
Response from Executive Office on Feb 5, 2024
Hi Cleo,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great service. Easy check-in
Stayed 5 nights in Jan 2024
Response from Executive Office on Jan 30, 2024
Hi Fernando,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Hugo, san ysidro

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I expected.
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 22, 2024
Hi Hugo,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

8/10 Good

Joseph

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Executive Office on Jan 22, 2024
Hi Joseph,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay especially for the Emmy Awards that I attended.
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 17, 2024
Hi Jesse,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Fredrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 16, 2024
Hi Fredrick,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 12, 2024
Hi Jerry,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Elisabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 11, 2024
Hi Elisabeth,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2023
Response from Executive Office on Jan 12, 2024
Hi Emmanuel,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!