Ratings based on 1,872 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Ok nat bad

Posted Aug 22, 2016
Pros: Cle
Room cleanliness but room fairy smoll _______________
Comment from Hotel Management
Aug 22, 2016 by Paul, Hotel Management
Hello and thank you for sharing your experience with us. Room cleanliness is one of our top priorities and I'm happy to see that you noticed that our housekeepers did a good job. We hope to welcome you back next time you're in town. We have suites available as well if you prefer a larger room.
4 out of 5
by A verified traveler

Excellent Location

Posted Aug 19, 2016
The location is midway to major attractions. The facilities are recently upgraded. They serve free coffee and juice morning time and cold water day longe.
Comment from Hotel Management
Aug 22, 2016 by Paul, Hotel Management
Hello Randy, Thank you for taking the time to share your experience with us. We hope you had a great time. We also do wine hour from 5-6pm. Hopefully you can join us on your next visit.
5 out of 5
by A verified traveler

central location for our activities

Posted Aug 18, 2016
Pros: Great beds and spacious rooms. Loved the décor.
Cons: There was an error in my billing. I was charged twice for parking each day. I called the hotel the next day and they made an adjustment to the bill.
Location: Visited Santa Monica, Venice Beach, Burbank, Beverly Hills
There were local restaurants that we visited and were close enough to walk to. It was nice to have an "outdoor pool" vs indoor. Happy hour was nice touch.
Comment from Hotel Management
Aug 22, 2016 by Paul, Hotel Management
Hello Chari, Thank you for taking the time to share your experience with us. I'm happy to see that you enjoyed our room and the outdoor pool. I'm sorry for the error with your billing but I'm happy to see that it has been resolved. We hope to welcome you back next time you're in town.
4 out of 5
by A verified traveler

Great hotel, restaurant not so good

Posted Aug 18, 2016
Pros: Room was very nice, comfortable
The restaurant in the hotel had poor service, limited menu. Seemed like mostly a room service venue.
Comment from Hotel Management
Aug 22, 2016 by Paul, Hotel Management
Hello and thank you for taking the time to share your experience with us. I'm very happy to see that you liked our room and hotel. I'm sorry to hear about the service at the restaurant. I'll make sure to share your feedback with the team so we can look for ways in order to improve. Thank you once again.
5 out of 5
by A verified traveler

Posted Aug 17, 2016
Great hotel in good, central area. Great tacos from the restaurant!
Comment from Hotel Management
Aug 22, 2016 by Paul, Hotel Management
Hello and thank you for taking the time to share your experience with us. I'm very pleased to see that you had a great time. We look forward to welcoming you back next time you're in town.
5 out of 5
by A verified traveler from Family vacation AC

Great location and wonderful hotel!

Posted Aug 15, 2016
Loved the facilities and will return the first chance I get.
Comment from Hotel Management
Aug 16, 2016 by Paul, Hotel Management
Hello, Thank you for taking the time to give us a great review. We look forward to welcoming you back next time you're in town.
2 out of 5
by A verified traveler

Hôtel dans Bevely hills

Posted Aug 13, 2016
D'après la description l'hôtel Apparaît comme bien situé en fait oui n'y a que le prix qui vous fait comprendre que vous êtes dans Beverly hills, s'il n'y strictement rien dans les Abords proches de l'hôtel, il vaut mieux rajouter 50 Euros et loger à côté des boutiques et restaurants. Cet hôtel est beaucoup trop cher pour ce qu'il propose.
Comment from Hotel Management
Aug 22, 2016 by Paul, Hotel Management
Hello Carine, Thank you for taking the time to share your experience with us. I noticed that you were not too pleased with our location. We are actually close to a lot of major hot spots in LA for example. 2 miles from Rodeo drive our house car can take you there, walking distance to Westwood village and UCLA, short drive to Santa Monica Beach, etc. I hope you can give us another chance next time you're in town. Thank you once again.
5 out of 5
by A verified traveler from San Francisco, CA

Centrally located location.

Posted Aug 12, 2016
Pros: The staff. The room was very clean and inviting.
Cons: The one thing I didn't like was the new ecofriendly way of preparing the morning breakfast requested for am delivery.
Location: Westwood Village, need I say anything more?
From start (with the Valet) to finish (with reservation clerk) it truly was a great experience.
Comment from Hotel Management
Aug 16, 2016 by Paul, Hotel Management
Hello Heather, Thank you for taking the time to share your experience with us. I'm very pleased to see that you had a great time. It is great ti see that the team was able to take care of you during your stay. As for room service, this is a new concept we launch in July. We are looking for ways to improve in that area. Thank you once again for your feedback.,
4 out of 5
by A verified traveler from San Diego

Good value

Posted Aug 9, 2016
Comfortable room, conveniently located. Restaurant service slow, food good.
Comment from Hotel Management
Aug 11, 2016 by Paul, Hotel Management
Hello Chao, Thank you for taking the time to share your experience with us. I'm happy to see that you had a good time. I'm sorry to hear though that the service in the restaurant was slow. I will share your feedback with our Restaurant GM so he can address this concern and avoid it from happening moving forward. Thank you once again.
4 out of 5
by A verified traveler from California

Clean hotel with nice service, friendly staff

Posted Aug 8, 2016
Pros: Staff was friendly and efficient, very attentive and quick to respond.
Cons: The food at the hotel restaurant is a little disappointing.
Location: Within walking distance to lots of bars and restaurants in Westwood neighborhood.
Stayed in a suite with a king bed, fold out sofa bed and rollaway for family of five. Plenty of room and cheaper than getting two rooms. Very comfortable and clean room. Bathroom was large. Had a jacuzzi that wasn't connected to the water for some reason, but still nice. They have a pool on the ground floor. It's a nice spot and the water was heated. It's in the shadow of the building, though so doesn't get afternoon sun and can be a bit cool even in warm weather.
Comment from Hotel Management
Aug 9, 2016 by Paul, Hotel Management
Hello, Thank you for taking the time to share your experience with us. I'm very happy to see you and your family had a great time. I'm sorry to hear about your dissapointment with the restaurant. I'll make sure to share your comments with our Restaurant GM, this way he can look into it and address your concern. Thank you once again for your feedback.