Exterior

Reviews of La Quinta Inn & Suites by Wyndham Santa Clarita - Valencia

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1025 out of 1579 reviews" "
Rating 8 - Good. 343 out of 1579 reviews" "
Rating 6 - Okay. 112 out of 1579 reviews" "
Rating 4 - Poor. 56 out of 1579 reviews" "
Rating 2 - Terrible. 43 out of 1579 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff was friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

qiuping, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, maybe newly renovated, the room can smell of new paint.
Stayed 1 night in Apr 2024
Response from Astrid on Apr 17, 2024
Thank you for your feedback! We're glad to hear that you found our hotel very clean. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Astrid on Apr 17, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

8/10 Good

Eugene, Bay point

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay. Quiet and clean. Lots of parking. 25 min from universal studios. Check in Staff in late afternoon not friendly. Breakfast was was included and was ok. Jacuzzi water was not warm enough. Shower was strong and hot. I like that they have shampoo and body wash in pump containers in shower for you.
Stayed 3 nights in Apr 2024
Response from Astrid on Apr 17, 2024
We're pleased to hear that you had a great stay overall, enjoying the quiet, cleanliness, and ample parking. We apologize for any lapse in friendliness from our late afternoon check-in staff and for any inconvenience regarding breakfast and the Jacuzzi temperature. However, we're glad you appreciated the strong, hot shower and the convenience of our shower amenities. We'll address your concerns to ensure a better experience next time, and we hope to welcome you back soon!

6/10 Okay

Rene

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice big room and clean. Did not like that there was remodeling in the hallway by our room. People next to our room were loud and rude. Check in staff wasn’t friendly at all.
Stayed 2 nights in Apr 2024
Response from Astrid on Apr 17, 2024
hank you for your feedback! We're glad you appreciated our spacious and clean rooms. We apologize for any inconvenience caused by the remodeling in the hallway and the disturbance from neighboring guests. Your comments about the check-in staff are noted, and we'll address them to ensure a more welcoming experience in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Astrid on Apr 17, 2024
Thank you for taking the time to rate and review your stay with us! We appreciate your comments and are happy to hear that you had a great stay!

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Astrid on Apr 17, 2024
Thank you for taking the time to rate and review your stay with us! We appreciate your comments and are happy to hear that you had a great stay!

8/10 Good

Tom N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Astrid on Apr 12, 2024
Thank you for taking the time to rate your stay with us! We are happy to hear that you had a pleasant stay!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in LA. Staff is always great.
Stayed 7 nights in Mar 2024
Response from Astrid on Apr 12, 2024
Thank you for your loyalty and kind words! We're thrilled to hear that you always have a great experience with our staff during your stays in LA. We appreciate your continued support and look forward to welcoming you back on your next visit!

6/10 Okay

Jason

Drains were clogged, walls are paper thin. Dogs barking all night.
Stayed 1 night in Apr 2024
Response from Jaqueline Wynters on Apr 8, 2024
Dear Jason, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time here.We understand the importance of a comfortable and peaceful stay, and we regret that we fell short of meeting your expectations in several areas. We are sorry to hear about the issues with clogged drains, thin walls, and disturbances caused by barking dogs. Please know that your comments have been shared with our maintenance and housekeeping teams for immediate action and improvement.Ensuring the comfort and satisfaction of our guests is our top priority, and we are committed to addressing these concerns to prevent similar occurrences in the future. We appreciate your patience and understanding as we work to make necessary improvements to enhance the overall guest experience.We value your feedback as it allows us to identify areas for enhancement and to better serve our guests. Should your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Thank you again for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and all you need is within walking distance
Stayed 2 nights in Apr 2024
Response from Astrid on Apr 12, 2024
We're delighted to hear that you found our location convenient and everything you needed within walking distance. Thank you for sharing your experience, and we hope to welcome you back for another great stay in the future!

8/10 Good

Mark

Stayed 6 nights in Mar 2024
Response from Astrid on Apr 12, 2024
Thank you for taking the time to rate your stay with us! I’m glad to hear that you had a great stay!

10/10 Excellent

Jose Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option if going to six flags
Stayed 3 nights in Mar 2024
Response from Astrid on Apr 12, 2024
Thank you for your positive feedback! We're glad to hear that our hotel was a great option for your visit to Six Flags. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Rachele, OREM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from Astrid on Apr 12, 2024
Thank you for taking the time to rate and review your stay with us! We're glad to hear that you had an excellent stay!

6/10 Okay

Elaine, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A bit noisy near the highway and also going through some renovations so the gym was not available.
Stayed 1 night in Apr 2024
Response from Astrid on Apr 12, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

8/10 Good

celia

Traveled with family
Good
Stayed 2 nights in Mar 2024
Response from Astrid on Apr 12, 2024
I appreciate the time that you took to rate your stay with us! I'm happy to hear that you had a great stay!

8/10 Good

Diane, Novato

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so HOT in the room. Would have appreciated a better AC system that was consistent and circulated the air during the sleeping hours.
Stayed 1 night in Mar 2024
Response from Astrid on Apr 1, 2024
We apologize for the discomfort you experienced with the room temperature during your stay. Your feedback is valuable, and we will address the issue with our AC system to ensure a more consistent and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 1 night in Mar 2024
Response from Astrid on Apr 1, 2024
We're thrilled to hear that you had an amazing experience! Thank you for choosing us, and we hope to welcome you back again soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very good and friendly
Stayed 1 night in Mar 2024
Response from Astrid on Apr 1, 2024
We're so pleased to hear that you found our staff friendly and helpful! Thank you for your kind words.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Mar 2024
Response from Astrid on Apr 1, 2024
We're thrilled you enjoyed your room! Thank you for sharing your experience.

6/10 Okay

Marie

Stayed 1 night in Mar 2024
Response from Astrid on Apr 1, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

10/10 Excellent

Steve

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and good breakfast.
Stayed 3 nights in Mar 2024
Response from Astrid on Apr 1, 2024
Thank you for your kind words! We're delighted you enjoyed our customer service and breakfast. We hope to welcome you back again soon!

10/10 Excellent

Matthew, Norman

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and everything was to be expected except for the fact we chose this hotel because of the pics of the gym and due to the fact we train 7 days a week for a living, only to get there and the gym is under construction without any warning online!!! Also out of the week we stayed there I think we found a parking spot 1 night and had to leave or bmw parked in random spots hoping we didn’t get towed! Definitely not enough parking once the construction guys bring their big trailer etc and take up 5/6 spots each, so don’t come in late!!!
Stayed 4 nights in Mar 2024
Response from Astrid on Apr 1, 2024
Thank you for your additional feedback. We sincerely apologize for any inconvenience caused by the gym closure and parking challenges during your stay. Please note that our website, as well as all third-party booking platforms, accurately reflect the unavailability of our laundry room and fitness center. We understand the importance of transparent communication and will continue to update our guests accordingly. Your insights are invaluable, and we hope for the chance to provide you with a more seamless experience in the future.

10/10 Excellent

madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and very accommodating. Lovely stay!
Stayed 6 nights in Mar 2024
Response from Astrid on Apr 1, 2024
We appreciate your kind words! It was our pleasure to ensure you had a lovely stay. Thank you for choosing us.

8/10 Good

Jairo Eduardo Suarez

Stayed 3 nights in Mar 2024
Response from Astrid on Apr 12, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a great stay!

8/10 Good

Poonam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, easy to access
Stayed 5 nights in Mar 2024
Response from Astrid on Apr 1, 2024
Thank you for your positive feedback! We're glad to hear you enjoyed your stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everybody was just AWESOME, and what made it nice was one of the few hotels where the staff actually smiled, have great demeanors and housekeeping was excellent!
Stayed 7 nights in Mar 2024
Response from Astrid on Mar 21, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our staff.

6/10 Okay

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Bell person was not very nice and understandably about checking in a bit early
Stayed 1 night in Mar 2024
Response from Astrid on Mar 21, 2024
I appreciate the time that you took to rate your stay with us!

6/10 Okay

terence, Halfmoon Bay

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Communal areas, carpets etc. in very poor shape. Not helping were pet accidents.
Stayed 3 nights in Mar 2024
Response from Jackie W on Mar 20, 2024
Hello Terence,Thank you for bringing this to our attention. We sincerely apologize for the poor condition of the communal areas and carpets. We understand the importance of maintaining a clean and pleasant environment for all guests, and we take your feedback seriously. Rest assured, we are taking immediate steps to address this issue, including implementing a more rigorous cleaning schedule and exploring ways to prevent pet accidents in the future. Your feedback helps us improve, and we appreciate your patience as we work to resolve these concerns.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Astrid on Mar 21, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.

10/10 Excellent

Ernest

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room and great staff and service.
Stayed 1 night in Mar 2024
Response from Jackie W on Mar 20, 2024
Hello Ernest, Thank you for your glowing review! We're thrilled to hear that you found your room clean and spacious, and that you received excellent service from our staff. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back again soon!

6/10 Okay

karen

Traveled with partner
Liked: Staff & service
It was easily accessible and the staff was very quick to respond to our needs. The first night, the room above us flooded and our bathroom was deluged. The staff quickly moved us. It was disappointing that the microwave didn't work, but they changed it out for us quickly. The timing for housekeeping was very early on our floor. So our room was not cleaned except on request -- not sure if that resolvable. We would probably stay here again, its very convenient. Its not a high-end experience, but nothing is in LA anymore, so in light of that, we were satisfied (cost time=value).
Stayed 9 nights in Mar 2024
Response from Jackie W on Mar 20, 2024
Dear Karen,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and that our staff was responsive to your needs. We apologize for the inconvenience caused by the flooding issue on the first night, but we're pleased that our team was able to swiftly relocate you. We also apologize for the malfunctioning microwave; however, we're glad we could replace it promptly for you.Regarding the housekeeping timing, we appreciate your feedback and will certainly review our schedules to ensure they better accommodate our guests' preferences. Your satisfaction is important to us, and we're grateful for your understanding.

10/10 Excellent

Theresa, PLUMAS LAKE

Very nice place to stay!
Stayed 1 night in Mar 2024
Response from Astrid on Mar 21, 2024
Thank you for taking the time to rate and review your stay with us! Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend this hotel
Stayed 2 nights in Mar 2024
Response from Astrid on Mar 14, 2024
Thank you for your recommendation! We're delighted to hear you enjoyed your stay with us.

4/10 Poor

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every month and it has always been perfect until this time!we were put in a handy cap adjoining room. The people next to me were still noisy at 2 am! The refrigerator did not work and the phone did not work! I really like the Laquinta inn but never want a room like this again
Stayed 1 night in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for your continued loyalty and for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, including the issues with your room placement, noisy neighbors, malfunctioning refrigerator, and phone.Your feedback is invaluable to us, and we will address these issues with our team to ensure they are rectified promptly. We truly appreciate your ongoing support, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Kimberly, Bayfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 3 nights in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate and review your stay with us! We appreciate your comments and are happy to hear that you had a great stay!

10/10 Excellent

greg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it’s pet friendly
Stayed 1 night in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

10/10 Excellent

Darren

Stayed 3 nights in Feb 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

10/10 Excellent

Peter

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

4/10 Poor

Charles

We were not told there was remodeling going on. Very disappointing. No fitness center and lots of chemical smells and noise.
Stayed 1 night in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovations during your stay. Please note that information regarding the closure of our fitness center and any ongoing renovations is stated on our website to manage guest expectations prior to arrival.Your comments are valuable to us, and we will use them to improve our communication processes moving forward.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better than expected.rooms where very nice and clean, in n out arcoss the street .. heaven
Stayed 1 night in Mar 2024
Response from Astrid on Mar 13, 2024
We're thrilled to hear that you enjoyed our breakfast offerings and found our rooms to be nice and clean. It's great to know that our convenient location near In-N-Out was a highlight of your stay. We're delighted that we could contribute to making your experience a heavenly one!We look forward to welcoming you back for another enjoyable stay soon.

10/10 Excellent

Michael

Stayed 3 nights in Mar 2024
Response from Astrid on Apr 1, 2024
I appreciate the time that you took to rate your stay with us! I'm happy to hear that you had a perfect stay!

10/10 Excellent

Steve

Traveled with group, Traveled with family
Great customer service (front desk, housekeeping and breakfast staff) - Thank You!
Stayed 3 nights in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team, including our front desk, housekeeping, and breakfast staff. Providing exceptional service to our guests is our top priority, and we're delighted that we could meet your expectations.We truly appreciate your kind words and hope to welcome you back for another wonderful stay

10/10 Excellent

Raychel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff and great Breakfast options!
Stayed 3 nights in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our friendly staff and great breakfast options during your stay. Providing exceptional service and delicious meals is what we strive for, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.

6/10 Okay

Sarah

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
Overall this was an OK stay. It was quiet and comfortable. However it felt a little dirty. The main things are clean - linens, surfaces, etc - but you can tell details like the light switches are not cleaned super well.
Stayed 1 night in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found your stay quiet and comfortable. We apologize for any cleanliness oversights you encountered and appreciate you bringing them to our attention. Rest assured, we will address these concerns with our housekeeping team to ensure a consistently high standard of cleanliness for all our guests.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for Quick overnight stay, on way to San Diego.
Stayed 1 night in Mar 2024
Response from Astrid on Mar 13, 2024
Thank you for choosing to stay with us for your overnight trip to San Diego! We're delighted to hear that our hotel suited your needs perfectly for a quick stay. We hope you had a smooth journey, and we look forward to welcoming you back whenever you're in the area.

10/10 Excellent

Steve

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent staff
Stayed 3 nights in Feb 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fastest check in I’ve ever had, renovating currently but very nice rooms
Stayed 1 night in Feb 2024
Response from Astrid on Mar 13, 2024
Thank you for your kind words! We're thrilled to hear that you experienced our fastest check-in ever and that you found our rooms to your liking despite the ongoing renovations. Your satisfaction is our priority, and we're delighted that you had a positive experience with us.We appreciate your feedback and look forward to welcoming you back for another great stay.

10/10 Excellent

Danny

Stayed 5 nights in Feb 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Astrid on Mar 13, 2024
Thank you for taking the time to rate your stay with us! We appreciate the perfect rating and are happy to hear that you had a pleasant stay!