Ratings based on 1,417 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from pasadena, ca

Need improvement

Posted Feb 24, 2017
Pros: The room is spacious and clean though.
Bathroom configuration is poor. You can bump your head when using the sink because there is a piece of counter hanging over it for your tumbler/face towels, etc., but it is so small that you cannot put your toiletery on. Floor is squeaky and you can hear people bang their doors when open or close. Though renovated, it still has the stale old structure smell. The bed is situated in such that you can feel the air blowing right towards your head. We have to turn the AC off in order to sleep. The worst thing happened to us is the valet parking scratched our car sometime during the overnight parking, so make sure you check before you drive away when you check out. The manager of the valet is extremely nice though. He reviewed the tape from the camera and takes the responsibility, file a claim for us.
5 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

I love this place

Posted Feb 24, 2017
I had a wonderful experience. From check in to check out, the staff was attentive, helpful and knowledgeable. The food we ordered from room service and it was absolutely wonderful. My husband had filet mignon and I enjoyed the stuffed chicken with cheesecake for dessert. The room cost is reasonable but the fee for valet, bottled water and even charge for the self-serve coffee in the room-which I did not realize. The room and bed were comfortable. I will definitely return.
Comment from Hotel Management
Feb 24, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Trina, Thank you for taking the time to share these great comments with us. I am so pleased to note that you enjoyed your stay with us and received such great service from our team. We hope to have the opportunity to welcome you back again soon for another relaxing visit! Best Regards, Vern Lakusta Director of Hotel Operations
3 out of 5
by A verified traveler

Close to caltech

Posted Feb 22, 2017
The service is minimum. We checked in late and no one around to help . Took us a while to find the room...
Comment from Hotel Management
Feb 23, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear guest, Thank you for sharing this feedback with us. While I am pleased to note you enjoyed the majority of your visit, I do apologize for the difficulty you experienced in finding your room. Even with minimal staffing during a late hour we always strive to provide personal service and escort guests to their room, as we know the property layout can be confusing at times. Please know that I have shared this feedback with our PM guest services team so that we may take better care in the future to ensure all guests are fully taken care of during the check-in process. We hope to have the opportunity to welcome you back in the future for a truly flawless visit. Best Regards, Vern Lakusta Director of Hotel Operations
3 out of 5
by A verified traveler from SB

Posted Feb 20, 2017
Desk service is not able to give 5stars. Parking is still charge .
Comment from Hotel Management
Feb 21, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear guest, Thank you for taking the time to share your feedback with us. I am disappointed to hear that your stay did not meet the high expectations which we set for ourselves, and for any service issues which you may have encountered at our Front Desk. Please know that I have shared these comments with our Front Office supervisors so that we may continue to work hard to ensure the superb, gracious service for which we are known is being delivered each and every time. We hope to have the opportunity to welcome you back again soon for an improved visit. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Beautiful, such a relaxing place.

Posted Feb 16, 2017
1 day get away with my husband and it was perfect. Such a relaxing place to be in and able to forget about "reality" for a bit. From the valet, to check in, to the room. Everything has been thought about in such a perfect way. Definitely going back.
Comment from Hotel Management
Feb 17, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Ejey, Thank you so much for taking the time to share this great feedback regarding your recent stay with us! I am so pleased to hear that you enjoyed your visit and received such great service from our team of professionals. We very much look forward to welcoming you back, hopefully very soon! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Or

Quiet spot in beautiful Pasadena.

Posted Feb 9, 2017
From the moment you valet your car, to the aroma in lobby, to the beautiful room with a very comfortable bed, you are somewhere special at this hotel. Our room had a view of the San Gabriel Valley. Stunning! The service at check in and in the bar were great, but I have to give special mention to the valet staff. They are very attentive and really nice. They start the stay off right! ($29 per night for guests is a bit steep in my opinion, but you know going in.)
Comment from Hotel Management
Feb 9, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Karen, Thank you so much for taking the time to share this wonderful feedback with us. I am thrilled to hear that you enjoyed your stay and accommodations, and especially that you received such great service from our team of professionals. I will be sure to share this feedback with our staff, especially noting valet. We hope to have the opportunity to welcome you back again soon. Best Regards, Vern Lakusta Director of Hotel Operations
3 out of 5
by A verified traveler from Vancouver, Canada

Beautiful hotel. Service disappointing.

Posted Feb 3, 2017
Pros: The hotel and landscape are beautiful
Cons: Staff needs training. Not professional enough to be considered the service of a 5 star hotel. Staff craved for tips but wouldn't work for it.
Location: In the middle of a quiet residential neighbourhood. Nothing within walking distance.
I have no complains about the hotel as it is beautiful. However, the staff will need more training. After arriving in our room, I called for a kettle to be brought to our room. After waiting for almost an hour, I called again to remind them I need a kettle, a kettle was quickly brought to our room, meaning they forgot about it the first time. Another thing that irritated me was that the hotel staff craved for tips. When we had our luggage brought to our room or had the valet parked/retrieved our car, a few staff would have their hands out ready to receive tips. This, in my opinion, was rather rude. So, while a nice hotel, the service ruined the experience.
Comment from Hotel Management
Feb 6, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Wayne, Thank you for taking the time to share these concerns with us. I am pleased to note that you enjoyed our lovely property and your accommodations, however I am most disappointed to note the service issues which you have mentioned. This is not indicative of our brand standards or protocols, nor even of a typical stay at our hotel, which has long been known for our high service standards. Please know that I have addressed these items in detail with the appropriate teams and managers so we take care to make the necessary adjustments and these issues do not occur again. It also may be worth noting for our guests that although we are indeed not located within walking distance of shops and restaurants, we do offer a complimentary guest shuttle that may take guests to and from local attractions upon availability and request. We hope in light of our continued efforts to offer superb service and amenities, you will consider returning again so we may have the opportunity to show you a flawless visit. Best Regards, Vern Lakusta Director of Hotel Operations
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Historic Hotel, some problems

Posted Dec 24, 2016
Pros: Architecture and Gardens are fabulous
Cons: Staff are fine but not as positive about making sure guests are happy. Biggest problem with hotel is noise from hall and can hear people in next room
Location: Perfect location for pasadena, san marino and south pas.
Great Historic Hotel experience with nice grounds. Noisy
Comment from Hotel Management
Dec 24, 2016 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Thomas, Thank you very much for taking the time to share this feedback with us. I am thrilled to note that you enjoyed your overall stay and the beautiful ambiance of our historic hotel. I do apologize, however, for any lapse in service which you experienced from our staff, and any noise you encountered near your room. Whether it is dispatching one of our security officers to help quell any guest noise, or accommodating you in a different, more suitable room, we always want to do our best to ensure your stay is comfortable, quiet and relaxing. I apologize if we have fallen short in this instance, and do hope you will consider visiting us again soon so we may have the opportunity to show you a flawless stay. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from portland

Quiet luxury in Pasadena

Posted Dec 22, 2016
Pros: Luxury, comfort.
The hotel is beautiful! Just driving up the long entry way feels special. The hotel is located in an upscale neighborhood with lovely homes and old Pasadena estates. The grounds of the hotel are well maintained and worth taking time to walk through. The beds are very comfortable and the in-room amenities are nice. (Including a shaving kit and toothbrush!) The hotel is not walk-friendly to things to do around Pasadena, so a car would be helpful. There are nice dining options right here. My favorite spot is on the patio of the bar taking in the view.
Comment from Hotel Management
Dec 22, 2016 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Karen, Thank you so much for sharing this wonderful feedback about your recent Langham stay! We are thrilled to hear that you enjoyed your visit, the ambiance of the hotel and the many amenities we offer on property. It might be worth noting for any future stays that we actually offer a complimentary guest shuttle, based on availability, that may take you to and from local dining, museums and shopping in Pasadena. I will be sure to share these great comments with our team, who join me in looking forward to welcoming you back again, hopefully very soon! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with view of the mountains

Posted Dec 21, 2016
Friendly and helpful staff. Near nice restaurants. Would definitely stay here again.
Comment from Hotel Management
Dec 23, 2016 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear guest, Thank you so much for taking the time to share this great feedback with us! I am thrilled to note that you enjoyed your stay and our location, as well as received great service from our team. We look forward to welcoming you back again, hopefully very soon! Best Regards, Vern Lakusta Director of Hotel Operations