Exterior

Reviews of Lincoln Hotel Monterey Park Los Angeles

2.5 out of 5
Lincoln Hotel Monterey Park Los Angeles
123 South Lincoln Avenue, Monterey Park, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 435 out of 956 reviews" "
Rating 8 - Good. 244 out of 956 reviews" "
Rating 6 - Okay. 127 out of 956 reviews" "
Rating 4 - Poor. 73 out of 956 reviews" "
Rating 2 - Terrible. 77 out of 956 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Silvia

Traveled with partner
Disliked: Amenities, property conditions & facilities
We stayed here hoping it would be better than our last stay. I will say the room was cleaner this time. The restroom wreaked of cigarette smoke. The refrigerator wasn’t working, and the window would not close all the way. The elevator also had duct tape on the doors. I love the location of this property. It is so close to why we visit the city in the first place.
Stayed 1 night in Apr 2024
Response from Alex on Apr 23, 2024
We appreciate your valuable feedback, as it allows us to address areas of improvement and enhance the overall guest experience. Please know that we take your comments seriously, and we will be taking proactive steps to prevent similar issues from occurring in the future.

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Alex on Apr 12, 2024
Thank you for your review. We hope you come back to stay with us again soon!

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel is a sort of Asian Town (which no problem at all!), but I was surprised. With that said, the area felt extremely clean and safe which was one of my top concerns. The beds were a bit harder for my liking and the walls felt paper thin and could hear a lot more than I would have preferred in the middle of the night and that’s taking into consideration that I am partially deaf. Breakfast options had the traditional eggs, make your own waffle and cereal options as well as some Asian options. I apologize but I did not recognize the language on the signs otherwise I’d be more specific but that’s no problem. It was great seeing it around the area and around the hotel.
Stayed 3 nights in Apr 2024
Response from Alex on Apr 8, 2024
Dear Valued Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

jianyi

Stayed 1 night in Apr 2024
Response from Alex on Apr 8, 2024
We value any feedback and review. Please let us know if anything that we can improve our services and enhance your stay. Thank you again.

2/10 Terrible

Wendy

Stayed 5 nights in Mar 2024
Response from Alex on Apr 23, 2024
We value any feedback and review. Please let us know if anything that we can improve our services and enhance your stay. Thank you again.

10/10 Excellent

Xiaojun

Stayed 1 night in Mar 2024
Response from Alex on Apr 19, 2024
Thank you so much for the review and we appreciate the high score.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Alex on Mar 26, 2024
Thank you for the kind review. Hope to see you again in the future.

10/10 Excellent

Muslim

Good hotel
Stayed 1 night in Mar 2024
Response from Alex on Mar 26, 2024
Thank you for your wonderful feedback! We are delighted you enjoyed your stay and hope you will join us again soon!

4/10 Poor

Marek

Traveled with family
Disliked: Cleanliness, amenities
FILTHY all around... We were absolutely disgusted staying there. Entire ceiling had HANGING DUST bunnies! I've never seen anything like that! Very thick layer of dirt on all light fixtures and black mold on sink drain!.. I wish I could post .. But I also must tell everyone that my shoes made that sticky sound on the tiled floor in hallway and bathroom. The only reason I chose this hotel was included breakfast and I must say that they served either boiled/steamed/microwaved sausage and ham (terrible), fake eggs and some Chinese style porridge with fried onions.. Same things every day.. We also felt out of place since we were the 1 out 3 non-Chinese families staying there too. I'd never stay there again..
Stayed 3 nights in Mar 2024
Response from Alex on Mar 25, 2024
We are sorry we were not able to provide you with a better quality of service. We are always looking for ways to improve our customer experience. The Lincoln Hotel completed its latest renovation in August 2021. and we apologize for any dissatisfaction you may have experienced with our breakfast. We offer a complimentary continental breakfast, including scrambled eggs, sausages, slices of ham, and roasted potatoes as hot dishes. Additionally, we provide fresh oranges, freshly baked waffles, whole and skim milk, various coffees and juices, toast, and pastries. Starting from February 1st, we have also introduced freshly cooked Chinese-style congee and a selection of delicate Chinese appetizers to cater to the diverse preferences of our guests.We appreciate your valuable feedback, as it allows us to address areas of improvement and enhance the overall guest experience. Please know that we take your comments seriously, and we will be taking proactive steps to prevent similar issues from occurring in the future.

2/10 Terrible

Edna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled, so many issues with the toilet, bathroom smelled terrible, dirty floors, carpets were the dirtiest carpet I've ever seen, dirty bathroom, unsafe neighborhood; right when we got there to check-in, there were 4 police cars in front of the door; they had someone in custody! Very very low quality breakfast! The only nice part of the hotel was the lobby; as soon as the elevator doors open, you figure out what you got yourself into!!! Old building with molded ceiling; the whole building smells humidity! In conclusion, the pictures look so nice, but totally different than reality! Don't let the images fool you!
Stayed 2 nights in Mar 2024
Response from Alex on Mar 24, 2024
We are sorry we were not able to provide you with a better quality of service. We are always looking for ways to improve our customer experience. The Lincoln Hotel completed its latest renovation in August 2021. The hotel is situated in the heart of the Monterey Park, a vibrant business district in the Chinese community, on the bustling south side of Garvey Avenue. The surrounding area is filled with various conveniences such as restaurants and shops. And we apologize for any dissatisfaction you may have experienced with our breakfast. We offer a complimentary continental breakfast, including scrambled eggs, sausages, slices of ham, and roasted potatoes as hot dishes. Additionally, we provide fresh oranges, freshly baked waffles, whole and skim milk, various coffees and juices, toast, and pastries. Starting from February 1st, we have also introduced freshly cooked Chinese-style congee and a selection of delicate Chinese appetizers to cater to the diverse preferences of our guests.We appreciate your valuable feedback, as it allows us to address areas of improvement and enhance the overall guest experience. Please know that we take your comments seriously, and we will be taking proactive steps to prevent similar issues from occurring in the future.

2/10 Terrible

Silvia

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin? Trash cans catching plumbing water next to our “suite”! Dirty and worn out carpets. Furniture stained, outdated, old and smelly. No microwave in the room and mind you, we had a suite! Like a 3rd world hotel but maybe that’s unfair because I have stayed in the 3rd world with accommodations 1000 times cleaner. Oh and the breakfast was trash. Egg beaters … sparse and disgusting. We threw it away and I imagine a raccoon wouldn’t touch it. There should be negative ratings!
Stayed 2 nights in Mar 2024
Response from Alex on Mar 24, 2024
We are sorry we were not able to provide you with a better quality of service. We are always looking for ways to improve our customer experience. The Lincoln Hotel completed its latest renovation in August 2021. The hotel is situated in the heart of the Monterey Park, a vibrant business district in the Chinese community, on the bustling south side of Garvey Avenue. The surrounding area is filled with various conveniences such as restaurants and shops. And we apologize for any dissatisfaction you may have experienced with our breakfast. We offer a complimentary continental breakfast, including scrambled eggs, sausages, slices of ham, and roasted potatoes as hot dishes. Additionally, we provide fresh oranges, freshly baked waffles, whole and skim milk, various coffees and juices, toast, and pastries. Starting from February 1st, we have also introduced freshly cooked Chinese-style congee and a selection of delicate Chinese appetizers to cater to the diverse preferences of our guests.Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Daisy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for I guess…. Although I’ve paid less for way better quality hotels/ suites. First off, the customer service in this place is terrible! Extremely rude and racist workers/ attendants. The place is extremely dirty, hairs and visible roaches everywhere as well as rats outside in the parking structure. It was terrible! I had to leave! The a/c in the room didn’t work at all. The windows were stained & dirty like they hadn’t been cleaned in years… the bathtub was dirty with rust/ scum around the drain.. truly disgusting. & worst of all, the customer service in the front desk! Never staying here again.. Stay at a different hotel! This hotel is not worth the price at all!
Stayed 1 night in Mar 2024
Response from Alex on Mar 23, 2024
Dear Valued Guest,Thank you for your feedback, we are sorry to hear you experienced some issues during your stay, I will report your issues to the appropriate department and will rectify them immediately. We value your business and ask that you give us another opportunity to show you our service!

6/10 Okay

Yun, New Orleans

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pretty decent value and not terrible.
Stayed 1 night in Mar 2024
Response from Alex on Mar 20, 2024
We are delighted you enjoyed your stay and hope you will join us again soon!

6/10 Okay

Kwan

Traveled with family
Front desk Staff not really helpful
Stayed 3 nights in Mar 2024
Response from Alex on Mar 19, 2024
Apologize that you were not happy with the level of service you received with us.Thank you again for your feedback, and we wish you and your family a happy and safe.

8/10 Good

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on Mar 19, 2024
We appreciate the review and we are looking forward to welcome you back in the near future. Thank you.

10/10 Excellent

Myo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Alex on Mar 19, 2024
Thank you for the kind review. Hope to see you again in the future.

4/10 Poor

Julie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Photos online were a bit misleading. Hotel is older with some upgrades, but the overall feeling we had was uncomfortable. It's non-smoking but each floor smelled like cigarettes. There were a few unsettling stains in our room which again, not pleasant. In-room coffee maker was broken. Had to search for a working ice-machine since the one on our floor was temporarily out of order. The bed was surprisingly comfortable though. It's rock hard but we slept pretty well.
Stayed 2 nights in Mar 2024
Response from Alex on Mar 19, 2024
Dear Valued Guest,We are sorry we were not able to provide you with a better quality of service. We are always looking for ways to improve our customer experience. The Lincoln Hotel completed its latest renovation in August 2021. The hotel is situated in the heart of the Monterey Park, a vibrant business district in the Chinese community, on the bustling south side of Garvey Avenue. The surrounding area is filled with various conveniences such as restaurants and shops. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again, to show our improvements. Stay safe and healthy!

10/10 Excellent

Raquel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 2 nights in Feb 2024
Response from Alex on Feb 27, 2024
Dear Raquel, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Jay

Stayed 2 nights in Feb 2024
Response from Alex on Mar 20, 2024
We appreciate your feedback and review. Please let us know about your stay experience, so we can improve our services. Thank you.

10/10 Excellent

Jiu, pottstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex on Feb 26, 2024
We appreciate the review and we are looking forward to welcome you back in the near future. Thank you.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on Feb 26, 2024
Thank you for your review. We hope you come back to stay with us again soon!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our stay was overall very good we enjoyed ourselves.
Stayed 12 nights in Feb 2024
Response from Alex on Feb 26, 2024
We appreciate your review, and we hope you have a wonderful stay with us. Thank you.

10/10 Excellent

caisang

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Alex on Feb 22, 2024
We appreciate your review, and we hope you have a wonderful stay with us. Thank you.

10/10 Excellent

Brittany, Box Elder

Stayed 3 nights in Feb 2024
Response from Alex on Mar 20, 2024
Thank you for the kind review. Hope to see you again in the future.

4/10 Poor

Yuet Wah Eva

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is ok. Facilities is Just a bit old
Stayed 2 nights in Jan 2024
Response from Alex on Feb 13, 2024
Dear Valued Guest,We are sorry we were not able to provide you with a better quality of service. We are always looking for ways to improve our customer experience. The Lincoln Hotel completed its latest renovation in August 2021. The hotel is situated in the heart of the Monterey Park, a vibrant business district in the Chinese community, on the bustling south side of Garvey Avenue. The surrounding area is filled with various conveniences such as restaurants and shops. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again, to show our improvements. Stay safe and healthy!

10/10 Excellent

Sean

Stayed 2 nights in Feb 2024
Response from Alex on Mar 20, 2024
Thank you for the kind review. Hope to see you again in the future.

10/10 Excellent

XiaoShan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really convenient and clean. the area is safe and comfortable.
Stayed 2 nights in Jan 2024
Response from Alex on Jan 29, 2024
Dear Valued Guest,Thank you for your feedback regarding your stay with us. We know that when traveling you have many lodging options and we are happy that you chose to stay with us. We hope to see you again in the future.

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities
The front desk Lady was most professional, and went out of her way to help us. Due to Expiedia messing up the reservation.
Stayed 1 night in Jan 2024
Response from Alex on Jan 29, 2024
Dear Ray,Thank you for your wonderful review. I am so happy to see that you enjoyed every bit of your stay with us. Thank you for your feedback regarding our staff. I do hope you come and stay with again next time you are in the area.

4/10 Poor

Veronica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like the location.
Stayed 4 nights in Dec 2023
Response from Alex on Jan 29, 2024
We value any feedback and review. Please let us know if anything that we can improve our services and enhance your stay. Thank you again.

6/10 Okay

Markus

Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Alex on Jan 24, 2024
Dear Valued Guest,Thank you for the kind review. Hope to see you again in the future.

10/10 Excellent

guangqi

Stayed 7 nights in Jan 2024
Response from Alex on Feb 12, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future! Happy new year!

6/10 Okay

perla

Disliked: Staff & service, property conditions & facilities
The shower didn't work right. Water knobs were broken had to keep adjusting the water temperature
Stayed 1 night in Jan 2024
Response from Alex on Jan 23, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Today, January 22nd, there is a brief interruption in water supply for internal pipeline maintenance in the hotel. The hot water supply will be restored shortly. We apologize for any inconvenience this may have caused.Your feedback helps us identify areas for improvement, and we appreciate your understanding as we work to rectify these shortcomings.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Shon Tzu
I checked in late that night around 10pm. The lady at Reception was very nice. Hotel room was clean, but only two towels and broken shower knobs, etc like that made the hotel seem a bit “run down”. Also, why be so petty to charge patrons $5 for parking, yet offer free breakfast? Yes )5 !! lol why not bump the price of the room by $5 and offer free parking? (Management) That would seem much more classy and less petty. The free breakfast was on par with other local hotels. Only the condition of the room (shower in particular) and the petty $5 fee for parking annoyed me. Everything else was great.
Stayed 1 night in Jan 2024
Response from Alex on Jan 22, 2024
Hello Shon Tzu, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Mauricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on Jan 22, 2024
Dear Valued Guest,Thank you for the kind review. Hope to see you again in the future.

10/10 Excellent

Marcella

Liked: Property conditions & facilities
staff was very polite and made my stay really easy
Stayed 1 night in Jan 2024
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for the nice comments, our team appreciates the feedback.Hope to see you again soon.Safe Travels

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for your feedback regarding your stay with us. We know that when traveling you have many lodging options and we are happy that you chose to stay with us. We hope to see you again in the future.

6/10 Okay

????

Stayed 1 night in Jan 2024
Response from Alex on Jan 15, 2024
We value any feedback and review. Please let us know if anything that we can improve our services and enhance your stay. Thank you again.

6/10 Okay

Angela

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Alex on Jan 15, 2024
We value any feedback and review. Please let us know if anything that we can improve our services and enhance your stay. Thank you again.

8/10 Good

Demingus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for the nice comments, our team appreciates the feedback.Hope to see you again soon.Safe Travels

4/10 Poor

Bibhudatta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No clean at all
No way clean at all. Never going to stay there again.
Stayed 3 nights in Dec 2023
Response from Alex on Jan 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Local hotels in the United States usually do not provide disposable toiletries, Your comments will help us as we continually work to improve our guest experience. At Lincoln Hotel, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4/10 Poor

Thanh

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alex on Jan 15, 2024
We value any feedback and review. Please let us know if anything that we can improve our services and enhance your stay. Thank you again.

8/10 Good

Ang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building showing age but it was clean. Friendly staff and nice location for food
Stayed 2 nights in Jan 2024
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for your wonderful review. I am so happy to see that you enjoyed every bit of your stay with us. I do hope you come and stay with again next time you are in the area.

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice stay
Stayed 1 night in Jan 2024
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for your feedback regarding your stay with us. We know that when traveling you have many lodging options and we are happy that you chose to stay with us. We hope to see you again in the future.

10/10 Excellent

Jianxiong, LAS VEGAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good.
Stayed 3 nights in Jan 2024
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for the kind review. Hope to see you again in the future.

10/10 Excellent

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Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for the kind review. Hope to see you again in the future.

8/10 Good

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a nice quiet atmosphere with decent all you can eat breakfast buffet. The staff is friendly.
Stayed 3 nights in Jan 2024
Response from Alex on Jan 15, 2024
Dear Susana,Thank you for your wonderful review. I am so happy to see that you enjoyed every bit of your stay with us. I do hope you come and stay with again next time you are in the area.

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Not very clean
Room was ok. Linens were clean, not sure anything else was. Counters were dirty. Bathroom needed updating and thorough cleaning. Ice maker in hallway was filthy. Carpets don’t appear to have been vacuumed in some time. Never saw a maid take a vacuum off their carts.
Stayed 2 nights in Dec 2023
Response from Alex on Jan 15, 2024
Hello Richard, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
First time here and the hot water is not working in my room. I have to use cold water during my stay.
Stayed 1 night in Jan 2024
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for taking the time to review your recent stay with us. We apologize that you encountered some comfort issues in your room.The hotel's first-floor business center is equipped with a water dispenser that provides 24-hour complimentary hot water.Thank you for sharing your stay with us. We take your comments to heart and use to improve our service. Safe and Happy Travels!

4/10 Poor

KAREN

Traveled with family
Liked: Staff & service
Food was not good - breakfast and in the restaurant. Telephone line in room not functioning.
Stayed 2 nights in Dec 2023
Response from Alex on Jan 15, 2024
Dear Valued Guest,Thank you for your feedback, and we apologize for any dissatisfaction you may have experienced with our breakfast.We provide complimentary European-style breakfast, which includes hot dishes such as Scrambled eggs, Sausage, Ham, and roasted potatoes. Fresh oranges are also available as part of the fruit selection. Thank you for sharing your stay with us. We take your comments to heart and use to improve our service. Safe and Happy Travels!

10/10 Excellent

Chor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex on Jan 15, 2024
Hi Chor,Thank you for staying with us! We appreciate your 10/10 review - we hope to see you again in LA!