Ratings based on 1,602 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Jul 19, 2016
I felt pressured to upgrade. The room I thought I reserved seemed to have a great view. But when I got there it seems like my "original" room did not have the view according to the front desk. I spent and extra $400. I know it's my own fault for saying yes to the upgrade. The room was supposed to be newly reno'ed. The frig was all beat up and had to sit in the room cause it was too tall to fit under the counter.
5 out of 5
by A verified traveler from Coral Springs, Florida

Perfect Hotel

Posted Jul 19, 2016
Hotel was beautiful and in a great location!! The staff was very friendly, helpful, and accommodating. All the major LA attractions were less than a half hour drive. This hotel made my family vacation this summer a memorable one and I would definitely come back.
5 out of 5
by A verified traveler from Las Angeles

Nice view of the city at night from the room

Posted Jul 18, 2016
Pros: The most attractive of the hotel was the Warm welcome from the Reception.
Cons: All is Well!
My experience was excellent as i had warm welcomed, good breakfast and time to time cleanliness.
Comment from Hotel Management
Jul 18, 2016 by Hotel Manager, Hotel Management
Dear Dandan, From your warm welcome to our topnotch facilities and delicious cuisine, so happy to hear you enjoyed every aspect of your experience. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
by A verified traveler

Week in Santa Monica Lowe's

Posted Jul 17, 2016
Staff is very friendly but amenities and rooms are poor. Paid $600 a night for a room with an alley view. Went to front desk to upgrade. Was offered a ocean view for $250 more a night. Signed all necessary paper work and went to repack bags. Received a call that upgraded room was no longer available. TV didn't work slow internet kept cutting signal. Called to get fixed but issue was not resolved. Checked out and was still charged $250 for upgrade I did not receive. would not recommend and will not return.
5 out of 5
by A verified traveler from dk

Perfekt beliggenhed Fortjener 5 stjerner

Posted Jul 12, 2016
Hotel i topklasse Stort set intet at kritisere Prisen er så også derefter Poolen kunne godt have været lidt større, men der er til gengæld pragtfuld strand lige ud for hotellet
5 out of 5
by A verified traveler from j

Return visit and fantastic as always

Posted Jul 11, 2016
As always a pleasure staying at Loews Santa Monica, fabulous for families!
Comment from Hotel Management
Jul 15, 2016 by Hotel Manager , Hotel Management
Dear Brooke, Thank you for your kind words and repeat business. We are always happy to have you and your family with us at the beach and look forward to hosting you for more fantastic stays. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
by A verified traveler from Jersey Shore

Perfect location.Walkable to everything !

Posted Jul 9, 2016
Pros: Location and customer service.
Cons: Pool Deck needs to be expanded.
Location: The Promanade,Santa Monica Pier and Venice Beach all within walking distance.Plenty of shopping and resturants to choose from.Beach at your feet.
Great location,excellent customer service.Great views of Santa Monica Pier.Somewhat obstructed views of beach.Staff is attentive,pool deck could use more chairs.Have stayed there many times and have always been pleased.
3 out of 5
by A verified traveler from Long Island, NY

Beautiful view location

Posted Jun 28, 2016
Pros: Beautiful pool area, gorgeous view of beach, pier, steps from Boardwalk.
Cons: No TP replaced, had to call twice in 4 day stay, room newly renovated but a VERY tight space, no BR fan, bartenders did not make decent cocktails.
Location: Wonderful location
Glass double doors going to pool area did not work properly for handicapped in entire 4 days, pool terraced area closed for "private party" for over 5 hours. Lousy bar menu.
Comment from Hotel Management
Jun 29, 2016 by Hotel Manager , Hotel Management
Dear Anne, We are glad you enjoyed our beautiful facilities, gorgeous beach views and wonderful location. We sincerely apologize for any inconveniences you experienced during your stay and are investigating. We do hope we’ll have the opportunity to have you back. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
by A verified traveler

Nice Hotel in Santa Monica

Posted Jun 22, 2016
The Loews Hotel in Santa Monica is a good option to stay close to the beach. Our experience was nice and our only complain is about the Parking Fee, too high
Comment from Hotel Management
Jun 25, 2016 by Hotel Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and being close to the beach. We appreciate your feedback and hope to have you back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
by A verified traveler from Seattle, WA

Gorgeous hotel, idyllic views, & delicious food

Posted Jun 21, 2016
Pros: Gorgeous hotel room views, easy access to the beach, modern yet cozy furnishings, and delicious (best I've ever had) room service.
Location: Santa Monica Beach, Santa Monica Pier, restaurants, shopping
Amazing service from check-in to check-out! All of Loew's employees were very welcoming and friendly. The hotel was gorgeous (I arrived three hours before check-in time even started, and they upgraded me). The room had cozy yet modern lighting, a small balcony that looked over the Santa Monica beach and pier, and the bathroom was spacious and homey. When traveling places, I typically like to try local restaurants but due to my work schedule, I usually got back to my room late at night. However, the room service was fantastic! I've had room service before, but the food at Loews is the best I've ever had--all the ingredients were fresh and delicious! Loews has their guest experience completely dialed, from the moment you walk in, to the moment you check out. Even though it was a busy work trip for me, when I got back to the hotel it was a beautiful and relaxing stay.
Comment from Hotel Management
Jun 29, 2016 by Hotel Manager , Hotel Management
Dear Kaitlin, We are so happy to hear how much you enjoyed your experience from the moment you walked in to the moment you checked out. From your idyllic guest room views and cozy accommodations to our delicious cuisine and amazing staff, we’re glad you enjoyed every aspect of your stay. Despite being here for work, we are delighted we were able to provide you a relaxing refuge and hope to have you at the beach again soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel