Ratings based on 1,550 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

オーシャンビューではありましたが・・・?

Posted Jan 31, 2016
Pros: スタッフの方は皆とても親切で、最近少なくなってしまったプロのホテルスタッフのおもてなしを徹底していました。
Cons: 繁忙期であれば仕方ないですが、他に空室があるのであればインターネットサイトからの予約だからと言って同じカテゴリーの一番末席の部屋にアサインするのはいかがなものでしょうか?
Location: サンタモニカ中心部へも徒歩圏で、かつオーシャンフロントに建つロケーション
過去にも滞在したことがあり、期待を裏切らないホテルと評価していたのですが、今回は今ひとつでした。オーシャンビューを予約したのですが、案内された部屋はギリギリ海の見える程度のほとんど景色のない道路沿いの部屋でした。他の部屋への変更を交渉したところ、閑散期でしたので空室は多数あるようでしたが、インターネットの格安サイトからの予約である為変更が出来ないと言われ、追加料金を支払うのも不愉快な為、今回は2泊のみの滞在でしたので我慢しました。ただ、スタッフの方々はとても親切な対応でした。
Comment from Hotel Management
Feb 5, 2016 by Hotel Manager, Hotel Management
Dear kate, We happy to hear you enjoyed our premiere oceanfront location and our topnotch staff. We apologize, however, that we did not have your first-choice accommodations available, and, should you return, please feel free to contact any of our managers for personal assurance that you will indeed receive these. We hope to have the opportunity to welcome you back. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

ビーチアクセスが便利

Posted Jan 4, 2016
新婚旅行で利用しました。 ビーチアクセスが便利で、レンタカーなしでもSanta MonicaやVenicebeachを満喫出来ました!
Comment from Hotel Management
Jan 9, 2016 by Sean Steenson, Hotel Manager, Hotel Management
Dear takako on, Congratulations on your recent nuptials, and thank you for taking the time to share your excellent comments. We are glad you enjoyed every aspect of your stay, including being centrally located within Santa Monica. We look forward to welcoming you back to the beach soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Posted Jan 4, 2016
Pros: Très bien situé, bord de plage, proche du centre de Santa Monica
Cons: Ambiance assez peu chaleureuse
Location: Plage de Santa Monica, près de 3rd Street Promenade et ses boutiques, près du ponton de Santa Monica et de Pacific Palisades
Hôtel très bien situé en bord de plage, proche du centre avec restaurants et boutiques, proche de Venice Beach, de Pacific Palisades. Accès rapide à Malibu et au Getty Center. Par contre, l'ambiance est assez peu chaleureuse, le personnel est Ok mais on sent que l'établissement appartient à une grande chaîne standardisée.
Comment from Hotel Management
Jan 4, 2016 by Sean Steenson, Hotel Manager, Hotel Management
Dear Pierre, Thank you for your wonderful comments about our unbeatable beachfront property ideally located within the center of Santa Monica. We are delighted to hear you enjoyed your visit to Loews Santa Monica Beach Hotel and look forward to welcoming you back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
2 out of 5
by A verified traveler

It was not the best experience.

Posted Dec 29, 2015
Pros: Location of this hotel was really good/.
Cons: More friendly staff
We didn't know that there was construction going on this hotel. Our room was the top of loading bay. From 7:30am trucks were coming with noise and our room was shaking as they were unloading. We complained to the hotel and they told me that all the hotel was like this and they couldn't do anything about it. We should had been informed before the booking that there was construction in this hotel.
Comment from Hotel Management
Jan 5, 2016 by Sean Steenson, Hotel Manager, Hotel Management
Dear Guest, We are delighted to hear you enjoyed staying in the center of Santa Monica. We regret, however, that you were disappointed with your room assignment and sincerely apologize for the inconvenience our remodel caused you. We do hope to have the opportunity to welcome you back to enjoy our new rooms soon as well as your preferred room accommodations. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
2 out of 5
by A verified traveler from Sydney, Australia

Great staff but terrible facility.

Posted Dec 8, 2015
Staff were wonderful in this hotel. I had a conference and they allowed me to check in early. My problem started when I got to my room at night and noticed a note stating they will shut off the water from 1 am to 4 am. So I was like fine I'll shower since it was only 10:30 pm. By the time I got to he shower the water has already been shut off. So I immediately called and they said they were going to open it up again. It took them another half an hour to reopen it so I showered right away not realising that there were a lot of debris that's coming out of the shower. I used the toilet and I noticed that every time I flush the water is brown and there was a leak coming out from behind. I'm so grossed out by this hotel and I'm glad I only spent a night but I would never go back and will not recommend this to anyone staying in Santa Monica. I feel bad writing this review because the staff were excellent but then again The facility's in bad shape and all I got when I complained was "too bad you booked this room through a third party company".
Comment from Hotel Management
Dec 29, 2015 by Sean Steenson, Hotel Manager, Hotel Management
Dear Jena, Thank you for your comments. We appreciate your compliments and are very happy to hear about how positive your interactions were with our staff. However, we sincerely apologize for the inconveniences you encountered during our remodel. Please know that our completely remodeled guest rooms will be ready starting January, and we very much hope to have the opportunity to welcome you back to enjoy these new rooms and amenities. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 7, 2015
The hotel is perfectly located to Santa Monica restaurants and shopping as well as the beach. A room on the 1st floor however is not worth the price as the patio is at or slightly below street level and has metal bars which is very unappealing. The beds were also harder than most other 4 star hotels I've stayed in.
Comment from Hotel Management
Dec 30, 2015 by Sean Steenson, Hotel Manager, Hotel Management
Dear Guest, We are happy to hear you enjoyed our beautiful beachfront hotel in the center of Santa Monica. However, we are disappointed to hear that you were not 100% happy with your accommodations. We do hope to have the opportunity to welcome you back for more oceanfront drinks by the fire pits soon, and, should you return, please feel free to contact any of our managers for help with booking and personal assurance that you will have your first-choice accommodations. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2015
The best asset is the location. Everything g. Else is above average.
Comment from Hotel Management
Feb 2, 2016 by Sean Steenson, Hotel Management
Dear Guest, We appreciate your comments about our topnotch beachfront hotel. We hope to welcome you back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 16, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Hotel Manager, Hotel Management
Thank you for your rating! Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Business Travelers
by heather from Houston

Great hotel

Posted Oct 15, 2015 on Hotels
Stayed here for two days with my husband and then two more days for a conference. Room was outdated for the price but the hotel is nice. Staff are pleasant, helpful, knowledgable and efficient. The pool ran out of towels but other than that, I found nothing but things to compliment along the way. From the front desk to the gift shop staff everyone is kind and helpful at all times. The walk to the water's edge is VERY far - it should be noted somewhere for anyone who might not be in good shape - you might not make it all the way to the water.
Comment from Hotel Management
Dec 19, 2015 by Hotel Manager, Hotel Management
Dear heather, Thank you for your comments. Delighted to hear you enjoyed your time at Loews Santa Monica, particularly our topnotch staff. We regret to hear of your experience with the towels and apologize for this inconvenience. Please rest assured that we will investigate your concerns immediately. We do hope to welcome you back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Love the location

Posted Oct 14, 2015
Pros: We love sitting at the fire pit in the evenings after a long day of work.
Cons: Rooms are reaching the point that it may need a bit of updating.
Location: Great central location but far enough away from some of the congestion in Santa Monica.
We have stayed at Loews Santa Monica many times and continue to return because of the location, view and the amenities. The staff is always friendly and helpful. Rooms could be updated a little but it is always a pleasure to stay there.
Comment from Hotel Management
Oct 15, 2015 by Sean Steenson, Hotel Manager, Hotel Management
Thank you for your comments & repeat business. Pleased you enjoy our beachfront oasis which provides a relaxing refuge. We value your feedback and are happy to hear you continue to enjoy most every aspect of our hotel. We are always happy to have you & hope to welcome you again soon.