Ratings based on 1,458 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Concord, MA

Great location

Posted Aug 26, 2015
Pros: Great location!
Cons: Cleanliness of the rooms
Location: Rent bikes and ride the 26 mile path on the beach. Shopping on the 3rd street promenade. Pier is across the street. Skate boarding park.
Great location-across from the beach. Down 1 block and over 3 blocks to the shopping street. The employees of the hotel are very pleasant. I am only giving them a 4, because we had to move rooms and I had left something in the room. I had to call 4 times before someone actually knew how to help me. The pool area was nice, but if you didn't get there early you were out of luck on the seating. For the price we paid per night, I would have thought the rooms would have been cleaner. The carpets were stained, the tiles on the bathroom floor had a few cracks and the tile around the tub had some mold. The beds were comfortable.
Comment from EPC
Aug 29, 2015 by Hotel Manager, EPC
Dear Laura, We appreciate your comments and are very happy that you enjoyed most elements of your stay. We are so sorry to hear, however, of the difficulty you experienced when attempting to get connected with Lost & Found, as well as your dissatisfaction with the housekeeping of your guest room. We regret that this was not a better reflection of our commitment to excellence and apologize. We value your feedback and are investigating both of these issues. We hope to have the opportunity to welcome you back in the future. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from 日本

観光にもショッピングにも便利なホテル

Posted Aug 26, 2015
Pros: ホテルの位置と吹き抜けがあり開放的なところ
Cons: レストランの内容
Location: サンタモニカはとても広々としていて気持ちがいい観光地です。 さすがに日本人は少ないです。英語がかなり必要です(笑 が、是非また訪問したい。
ホテルのコスパは古さから言うと否めないが、お部屋は広くスーツケースは十分広げられるし バスルームも清潔です。解ってはいましたが、お水は有料で(しかも結構なお値段)スリッパももちろん無く、この宿泊料金ではせめて付けておいて欲しいと思いました。 レストランの内容もイマイチでした。サンタモニカ価格だから仕方ないんでしょうか。
5 out of 5
Recommended
for Everyone
by A verified traveler from 鹿児島

サンタモニカピアに近い

Posted Aug 18, 2015
Pros: サンタモニカのショピング街やサンタモニカピアに近い
Cons: なし
Location: サンタモニカピア
オシャレな感じのホテル 無料の電気自動車みたいなヤツで好きなところに連れて行ってくれます ホテル近くにレストランも多く徒歩で行けます 近くにお店も多く買い物にも便利 プール、ジャグジーも良かった
Comment from Hotel Management
Aug 21, 2015 by Hotel Manager, Hotel Management
Dear やすc, From taking in the local shopping and restaurant scene, to experiencing Santa Monica’s complimentary electric vehicle transportation service (Free Ride), we’re glad to hear you took advantage of being in the center of Santa Monica. We are happy you enjoyed every aspect of your stay and hope to welcome you back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
2 out of 5
Recommended
for Families
by A verified traveler from 日本

ビーチに近い

Posted Aug 17, 2015
Pros: 場所が便利
Cons: サービス
Location: 中心
サンタモニカの海が部屋からも見れ、気持ちが良いです。プールはビーチ前にありかなりくつろげると思います。サービスがあまりない。スタッフのマナーが人によって違うのが気になりました。スタッフによっては、困っていたら声をかけてくださったり親切な方もいらっしゃいました。BARが小さいので席が足らない。掃除の方達は丁寧で気持ちよかったです。一人で泊まられる方も家族連れの方も場所がとてもいいので、何をするのでも便利だと思います。
Comment from Hotel Management
Aug 21, 2015 by Hotel Manager, Hotel Management
Dear ran, Thank you for your comments. We are happy to hear you enjoyed your oceanfront guest room as well as our beachside pool. We hope to have you again soon. Sincerely, Sean Steenson
4 out of 5
by A verified traveler

Too expensive for what it offers

Posted Aug 7, 2015
The hotel is nice and clean amd accessable but too expensive for what it offers
Comment from Hotel Management
Aug 11, 2015 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your comments. We are glad you enjoyed our topnotch facilities, however, regret that your impression was not a better reflection of our commitment to excellence. We hope to have the opportunity to welcome you back in the future. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
by A verified traveler

Te hoog bedrag qua locatie

Posted Aug 1, 2015
Pros: Buiten de locatie is het hotel niet bijzonder.
Cons: WiFi, betere foto's of platte grond van de kamer die je krijgt. Zorg voor opvang van de vele daklozen
Location: Hotel ligt op 2 minuten van Mussle beach, 5 minuten van Santa Monica Pier, 10 minuten van Venice Beach,. Fietsverhuur/strand ligt net buiten hotel.
Misschien was onze verwachting te hoog, maar ons verblijf viel tegen. De prijs kwaliteit is niet in verhouding, bedden zijn klein, stoelen op kamer niet comfortabel, toilet erg laag, maker was niet schoon. Hoofdbord bij een van de bedden was smerig. Onze kamer had zeezicht. Daar kreeg je zicht op een parkeerplaats en de vele zwervers gratis bij. Ligt relatief dicht bij Santa Monica Pier, Mussel beach. Parkeren erg prijzig. WiFi wordt slechts voor 3 devies verstrekt. Erg lastig als je met 4 personen reist. Koelkast is de minibar. Je kunt deze alleen gebruiken met een sleutel.o
Comment from Hotel Management
Aug 4, 2015 by Hotel Manager, Hotel Management
Dear Guest, We appreciate your comments and are happy to hear you enjoyed being in the center of Santa Monica. However, we apologize that your impression was not a better reflection of our commitment to excellence. We are investigating and do hope we have the opportunity to welcome you back for more ocean views in the future. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Santa Monica Hotel across the street from beach

Posted Jul 27, 2015
Pros: Location. Concierge was very nice and outgoing.
Cons: Check in staff rather cold (but not impolite). Could have been a Hampton Inn though as well... The hotel lacks any sort of character
Location: Location is what you pay for. Across the street from the beach and close to pier, downtown santa monica...
Nice hotel across the street from the beach (Only Shutters is actually on the beach). Loews is a no frills hotel, nothing special about it in any way. There is also nothing bad about it - but definitely not memorable. Location on the other hand is great, very close to the pier and pedestrian zones of Santa Monica. They do play music by the pool which is in the middle of the horseshoe shaped hotel. If you do not want to hear that during the day make sure you get a room facing the outside of the hotel - but the majority do face the pool. Music stopped around 8pm i believe.
Comment from EPC
Aug 20, 2015 by Hotel Manager, EPC
Dear Alex, We appreciate your comments and are so glad to hear you enjoyed Loews Santa Monica and having the beach in your backyard. We do hope to welcome you back soon. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
2 out of 5
by A verified traveler

disappointing stay

Posted Jul 27, 2015
Pros: The location
Cons: a hotel with that location would be nice operating at a 5 stars level. all aspects of customer service should be improved
Location: beach front yard, lots of bars and restaurants within walking distance.
We had two separate reservations, one for a day and the other for remaining 3 days due to change of plans. In order to combine our 2 reservations and avoid a move, we were downgraded to this terrible room by the street level while our rate was kept the same. We had a reservation for 4 people, but the WiFi connection allowed only for 3 devices. The cellular signals were awful in the room, not the hotels fault, but WiFi availability would have compensated for that fact. In the morning, when we tried to get a drink, the staff could not serve us because they closed between 11 and 11:30. Seriously? for a hotel with close to $600 a night??
Comment from EPC
Aug 20, 2015 by Hotel Manager, EPC
Dear Guest, We are glad to hear you enjoyed having the beach in your backyard and took advantage of being in the center of Santa Monica. We regret, however, that your impression was not a better reflection of our commitment to excellence. We are investigating and hope that we will be able to welcome you back in the future. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
by A verified traveler

great location

Posted Jul 25, 2015
Pros: location
Cons: staff levels.
poor service, long wait to check in and very slow service by the pool, not up to the usual standards.
Comment from EPC
Jul 28, 2015 by Hotel Manager , EPC
Dear Guest, Thank you for your comments, we are happy to hear you enjoyed being in the center of Santa Monica. We regret to hear, however, that your impression was not a better reflection of our commitment to excellence. We value your feedback and hope that we will be able to welcome you back in the future. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
3 out of 5
by A verified traveler from Redlands

Room too small for the amount of $$$ spent.

Posted Jul 23, 2015
Beach is just a walk away, but room not spacious at all.
Comment from Hotel Management
Jul 29, 2015 by Hotel Manager , Hotel Management
Dea ria, Thank you for your comments. We hope to provide you with room accommodations that better match up with your needs next time and do hope to welcome you back to the beach. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel