Ratings based on 981 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Petaluma, CA

A lovely hotel

Posted Jun 26, 2016
Pros: Large rooms, friendly staff
Cons: Provide shade to all of your guests if they request it... You have the goods.
Location: Great location, close to LACMA and many good restaurants. Check out The Eveleigh, very good food and service.
The rooms are large and comfortable and the bathrooms are definitely 5 star. The staff is friendly and accomodating with a few exceptions, but the overall feeling they provide is very welcoming. We enjoyed good food and cocktails on the Roof Top; the tuna tartare was a winner and the drinks are made with fresh juices which I appreciate (nothing worse than that fake sweet and sour so often used in margaritas). My only complaint would be the limited access to umbrellas by the pool. If you get a chaise right next to the pool, you will have an umbrella. If you're not lucky enough to get a front row seat, you're one row back on a wooden deck, sorry "No umbrella for you." We were told that that was "the tanning section" and the manager didn't allow umbrellas up there because "they might break." ...Huh..?? Even people who like to tan need shade after awhile. So there stood easily 5 or 6 umbrellas off to the side, unopened and unavailable. Ridiculous.
3 out of 5
by A verified traveler from Long Beach

Hollywood tour

Posted Jun 12, 2016
Pros: The staff- front desk, wait staff, valet
Cons: Decor, restaurant decor
Location: Great location if visiting Hollywood, West Hollywood and Beverly Hills. The Viper Room and Whisky a go go are behind the hotel walking distance.
The hotel is in need of a facelift as the decor of the polished brass look of the 80's cheapens the place. The nice lobby and rooms are nicely appointed. But the restaurant is so delapidated with worn out floors, furniture, tables and chairs. Had lunch on the rooftop and the Mai tai tasted like orange juice and the Tuna melt was bland. Not what one would expect at a 5 star hotel and for those prices. The room was spacious. Did not like the fact that the small fridge/ mini bar could not be used for our items and that the items inside if moved would be automatically charged. The beds were lumpy, inexcusable at a luxury hotel. The staff was helpful and courteous. For the expensive rate I would rather stay elsewhere.
5 out of 5
by A verified traveler

Posted May 31, 2016
Great pool, housekeeping service was great, room service was better than expected (and we ordered it for every meal). Definitely recommend this hotel.
5 out of 5
by Drew from Baton Rouge

Posted Apr 26, 2016 on Hotels
Great location, very nice rooms. Expensive
4 out of 5
by A verified traveler from NYC

Busy Hotel

Posted Apr 24, 2016
Hotel is a little under staff. Breakfast selection is average . Room is extremely clean and comfortable! There mini bar selection is great ! Very Busy hotel and sound proofing is not that great ! You can hear your suround room and there door open and shut . If you a little sleeper don't book this hotel.
5 out of 5
by A verified traveler

Great location and classic vibe hotel

Posted Apr 22, 2016 on Wotif
Very happy and will be back. Very comfortable bed and great shower. The location is perfect for West Hollywood. Highly recommend this hotel and will always stay there when ever we are in the area. Staff were great. Price was good. Yes yes yes
5 out of 5
by A verified traveler

An excellent experience Wonderful staff

Posted Apr 21, 2016
Great for business or pleasure Young and friendly staff
5 out of 5
by Melik

Perfeito

Posted Apr 20, 2016 on Hotels
Otimo hotel Perfeito
5 out of 5
by A verified traveler from San Francisco, CA

Great hotel, great location!

Posted Apr 10, 2016
Pros: The room size, the breakfast, the location!
Location: NA
Great room size and the free breakfast was amazing.
4 out of 5
by Deuk Jae

호텔 내부와 조식이 매우 좋은 호텔

Posted Apr 5, 2016 on Hotels
새로 지어 깨끗하고, 직원들 서비스도 좋았음. 특히 아침(무료)식사 매우 좋았음. 다만, 주변 환경이 예상 밖으로 안 좋았음