Ratings based on 762 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Calif.

Excellent Hotel My compliments to your staff!

Posted Jul 11, 2017
Pros: Staff.
Cons: Room Service Meals.
Location: I come each year by air for a High School Reunion.
I have been staying at your hotel for almost 10 years and have always been treated kindly by your entire staff. As an older woman, traveling alone, I depend on the conveniences that come with my staying with you. I frequently use your shuttle service always with the best results. I have called upon them early in the mornings as well as late in the evenings. I usually call upon room service at least once each day of my stay for a meal. I do prefer the old menu to the current one. The room service now is adequate but I prefer the old style of getting a Pot of Coffee rather than 2 paper cups. Also, I prefer a more traditional menu. If I were to change anything in the future it would be using a hotel that still uses the old style of room service for meals.
Comment from Hotel Management
Jul 13, 2017 by art, Hotel Management
Thank you for your comments and review. We sincerely appreciate your loyalty and for staying with us when you are in the area. We apologize that you are not finding the "new" room service initiative to your preference. We will certainly forward you comments to the appropriate channels for future re-consideration. In the meantime, we have to conform to the standards imposed on us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

Posted Jul 8, 2017
Beautiful pool area. Staff really friendly and helpful
Comment from Hotel Management
Jul 10, 2017 by art, Hotel Management
Thank you for your comments. We look forward to your return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to family, nice brunch and amenities.

Posted Jun 6, 2017
Pros: The ambiance, nice pool and meals.
Loved it. It is a good location with airport shuttle. Close to family.
Comment from Hotel Management
Jun 7, 2017 by Art, Hotel Management
Thank you for your comments and for staying with us. We look forward to your return when you visit your family.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose California

just nice, I did expect more from Marriott.

Posted May 30, 2017
Pros: the out doors are beautiful swimming area etc.
Cons: I would make sure each room is 100% ready!!! before tourist check in is not fun going out and looking for towels, tissues etc.
Location: other than airplanes noise going on constantly is very good location.
overall it was nice, door nob on the bathroom was broken can't happening since is Marriott and rates are over $200.00 per night. room 523 Memorial weekend.
Comment from Hotel Management
May 30, 2017 by Art, Hotel Management
Thank you for your comments and review. They have been forwarded to the appropriate Departments for remedial action.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Shower not very satisfying or efficient

Posted May 10, 2017
Pros: Very comfortable bed, large clean and quiet rooms (mine faced the airport), easy-to-operate heating/cooling system, good staff and service. TED talks!
Cons: The shower head.
Location: No or few restaurants within walking distance, but then, it is in an office park.
The shower has good pressure but a poor design. The spray nozzles are too far apart so it's hard to rinse hair, so I felt like I was using way more water than should have been necessary.
Comment from Hotel Management
May 30, 2017 by Art, Hotel Management
Thank you for staying with us and for your comments. We offer complimentary shuttle within a 3 mile radius to include the Lakewood Shopping Mall & Restaurants for guests wanting more to sample the local restaurants and cuisine. We will make a note on your comment on the shower head.
5 out of 5
Recommended
for Everyone
by A verified traveler from Killeen, TX

Well maintained facility with an outstanding staff

Posted Apr 29, 2017
Pros: The friendly helpful staff.
Cons: Carry diet Coke, some of us cannot drink the other diet sodas.
Location: This hotel is close to the Long Beach Airport and close to our grandson.
We had a late check in and the clerk made the experience pleasant, quick, friendly, and very informative. He offered suggestions for dining the next day for our visit with our grandson. He recommended a facility for a late night "snack" after we settled in our room. The next morning the breakfast staff provided excellent suggestions for our breakfast selections. I do have to say the coffee was very bitter and our waitress replaced it with hot tea when she saw me adding a "lot" of sugar to the coffee.
Comment from Hotel Management
May 1, 2017 by Art, Hotel Management
Thank you for your comments and review. We are sorry that we did not carry your preferred Coca Cola product. As a standard, Marriott Hotels carry Pepsi Products.
5 out of 5
Recommended
for Everyone
by A verified traveler from Murrieta,CA

Perfect location to visit family

Posted Apr 17, 2017
Pros: Kind workers and how clean the hotel was.
Cons: Nothing! It was perfect!
Location: The location is great! Visit family, Disneyland, Knotts, ect.
Everyone at the hotel was extremely nice and helpful. Very thoughtful, asking if there was anything else we needed.
Comment from Hotel Management
Apr 24, 2017 by Art, Hotel Management
Thank you for your comments and review. We look forward to your return very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Convenient For Cal State Long Beach Stay

Posted Apr 17, 2017
Cons: Hotel restuarant had extremely slow service.
Beautiful lobby and pool area! The plants are gorgeous!
Comment from Hotel Management
Apr 17, 2017 by Art, Hotel Management
Thank you for your comments and for staying with us. I have forwarded your comments to the appropriate Department for remedial action and hope that this would have been an isolated case.
4 out of 5
Recommended
for Everyone
by A verified traveler from Temecula,Ca

Hotel nice and clean

Posted Apr 12, 2017
The hotel itself was nice and clean. It's in a nice area of LB. However, the girl who checked us in was not so friendly. There was no "Hi, how are you?" She didn't smile, didn't help us find our way around. Pretty much gave us an attitude. Gave us our keys and that was it.
Comment from Hotel Management
Apr 14, 2017 by Art, Hotel Management
Thank you for your comments and review. We apologize for the unwelcoming situation you have encountered during check-in. Your comments have been forwarded to the appropriate Dept. Manager concerned. A smile is a basic conveyance of our welcoming attitude and we failed you on that respect. Rest assured this was an isolated incident.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good for Business Near Airport

Posted Apr 11, 2017
Pros: Nice, inviting, comfortable. Food options.
Cons: Needs secure WIFI for business travellers
Location: About 10 miles from the actual town of Long Beach. Lots more do do in town, so the trade off next time is airport convenience vs settle in town.
Shuttle pickup at airport was quick. Drivers were all great. Facility is located in an industrial park. Area is not really walkable due to the way the roads are. Food in Mexican cantina was excellent, as was the happy hour deals. Breakfast buffet ended at 9:30 AM, rather than 11AM as posted in the room. Shuttles are not 24/7, so I had to take a cab back to the airport. Was unable to get a secure WIFI connection, even after paying for one. Food was very good.
Comment from Hotel Management
Apr 13, 2017 by Art, Hotel Management
Thank you for your comments and review. We appreciate that you stayed with us on your visit to the Long Beach Area. A la Carte Breakfast is served until 11:00 a.m.. However, the Breakfast Buffet is served until 9:30 a.m. on weekdays & until 10:00 a.m. on the weekends. I double checked with our internet vendor to make sure that I provide the correct information. Our paid tiered internet in the guestrooms are secured. Also, our complimentary shuttles operate from 6:00 a.m. to 10:30 p.m. daily.