Ratings based on 748 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Murrieta,CA

Perfect location to visit family

Posted Apr 17, 2017
Pros: Kind workers and how clean the hotel was.
Cons: Nothing! It was perfect!
Location: The location is great! Visit family, Disneyland, Knotts, ect.
Everyone at the hotel was extremely nice and helpful. Very thoughtful, asking if there was anything else we needed.
Comment from Hotel Management
Apr 24, 2017 by Art, Hotel Management
Thank you for your comments and review. We look forward to your return very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Convenient For Cal State Long Beach Stay

Posted Apr 17, 2017
Cons: Hotel restuarant had extremely slow service.
Beautiful lobby and pool area! The plants are gorgeous!
Comment from Hotel Management
Apr 17, 2017 by Art, Hotel Management
Thank you for your comments and for staying with us. I have forwarded your comments to the appropriate Department for remedial action and hope that this would have been an isolated case.
4 out of 5
Recommended
for Everyone
by A verified traveler from Temecula,Ca

Hotel nice and clean

Posted Apr 12, 2017
The hotel itself was nice and clean. It's in a nice area of LB. However, the girl who checked us in was not so friendly. There was no "Hi, how are you?" She didn't smile, didn't help us find our way around. Pretty much gave us an attitude. Gave us our keys and that was it.
Comment from Hotel Management
Apr 14, 2017 by Art, Hotel Management
Thank you for your comments and review. We apologize for the unwelcoming situation you have encountered during check-in. Your comments have been forwarded to the appropriate Dept. Manager concerned. A smile is a basic conveyance of our welcoming attitude and we failed you on that respect. Rest assured this was an isolated incident.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good for Business Near Airport

Posted Apr 11, 2017
Pros: Nice, inviting, comfortable. Food options.
Cons: Needs secure WIFI for business travellers
Location: About 10 miles from the actual town of Long Beach. Lots more do do in town, so the trade off next time is airport convenience vs settle in town.
Shuttle pickup at airport was quick. Drivers were all great. Facility is located in an industrial park. Area is not really walkable due to the way the roads are. Food in Mexican cantina was excellent, as was the happy hour deals. Breakfast buffet ended at 9:30 AM, rather than 11AM as posted in the room. Shuttles are not 24/7, so I had to take a cab back to the airport. Was unable to get a secure WIFI connection, even after paying for one. Food was very good.
Comment from Hotel Management
Apr 13, 2017 by Art, Hotel Management
Thank you for your comments and review. We appreciate that you stayed with us on your visit to the Long Beach Area. A la Carte Breakfast is served until 11:00 a.m.. However, the Breakfast Buffet is served until 9:30 a.m. on weekdays & until 10:00 a.m. on the weekends. I double checked with our internet vendor to make sure that I provide the correct information. Our paid tiered internet in the guestrooms are secured. Also, our complimentary shuttles operate from 6:00 a.m. to 10:30 p.m. daily.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cali

Perfectly fine for a picky hotel person.

Posted Apr 10, 2017
Pros: Easy parking, Starbucks in lobby, secure elevators that need a your room key
Cons: Only had ONE regular coffee packet in the room. Like really??
Location: Very close to the Long Beach airport and freeways
We needed to stay in Long Beach during an extremely busy weekend (Grand Prix) and was happy to even get a room. They didn't have the King I had requested, since it wasn't guaranteed, but he did work with me and gave us a King accessible, which was fine.
Comment from Hotel Management
Apr 10, 2017 by Art, Hotel Management
Thank you for your comments and review. We appreciate your flexibility and understanding of the situation. Additional coffee packets can be secured by calling our Housekeeping Department.
1 out of 5
by A verified traveler from Long Beach, CA

smoke alarm sounds at 6 am !

Posted Apr 7, 2017
The smoke alarm in our room battery died and shrieked at us at 6 am !!! This followed by a series of 6:30 am calls from the front desk personnel and another at 9:30 am. They wanted to send an engineer to our room. I assured them it was just a dead battery. I felt my boyfriend and my privacy and sleep were abused ! : (
Comment from Hotel Management
Apr 10, 2017 by art, Hotel Management
Thank you for your comments. We sincerely apologize for the inconvenience you and your boyfriend experienced during your stay. We take fire alarm system as a priority due to life safety reasons and other State/City Codes that needs compliance soonest. Unfortunately, our Engineer(s) need to access the room to enable the fire alarm system in your room.
3 out of 5
Recommended
for Everyone
by A verified traveler from Valencia, CA

Parking lot was completely full at night.

Posted Apr 3, 2017
I was disappointed in the location of the hotel. I was led to believe that the hotel was .60 mile away from the Long Beach Convention Center. It was about 10 miles away. Was not convenient for us as expected.
Comment from Hotel Management
Apr 3, 2017 by Art, Hotel Management
Thank you for your comments. We apologize that you got a wrong information on the distance of our hotel from the Convention Center. We are actually 7 miles away and we are near the Long Beach Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel near the college and my kids

Posted Mar 28, 2017
I've stayed st this hotel for years, as my girls all went to CSULB and continue to do so. Its centrally located to the places we continue to frequent and is very comfortable.
Comment from Hotel Management
Apr 3, 2017 by Art, Hotel Management
Thank you for your comments and review. We are indeed the closest full service hotel to CalState Long Beach. We appreciate your patronage.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
It was great. Front desk staffs are very friendly. Room was clean, comfortable.
Comment from Hotel Management
Apr 3, 2017 by Art, Hotel Management
Thank you for staying with us. We look forward to having you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice airport hotel

Posted Mar 23, 2017
Near airport, but wuiet@ friendly syaff, great room b and service. I will stay here agsin@
Comment from Hotel Management
Apr 3, 2017 by Art, Hotel Management
Thank you for staying with us. We look forward to your return soonest.