Ratings based on 528 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great airport location

Posted Jan 12, 2017
Pros: Clean, nice staff and bar.
Has a great restaurant and small store. Nothing else around except airport though walkable.
Comment from Hotel Management
Jan 14, 2017 by HotelMgmt, Hotel Management
We are happy to read you had a pleasant stay and enjoyed our on-site Daily Grill Restaurant and convenience of our hotel to the airport. Thank you for choosing to stay with us at Los Angeles Marriott Burbank Airport Hotel. It will be a pleasure to welcome you back again to our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 4, 2017
Pros: The lobby was really nice.
Cons: The bathroom counter was sloping down so things didn't sit well on it.
Location: We ate at a couple of restaurants that had great reviews and glad we tried them. It also wasn't too far to go to Universal Studios.
This was a nice hotel, but disappointed we had to pay for parking. I thought this hotel was going to be a good price after booking, but after paying for parking and breakfast was also an extra charge, it wasn't really a deal after all. Glad we only stayed for one night. There was some noise from the airport which is right across the street, but the hotel wasn't too far from most of the places we wanted to visit. We also found some great places to eat nearby.
Comment from Hotel Management
Jan 7, 2017 by HotelMgmt, Hotel Management
While we’re happy you had a pleasant stay, we do regret if you didn’t find our on-site parking and breakfast options to be of good value. We’ll have our team look into your feedback about the counter in your bathroom. We hope to have the chance to welcome you back again to our hotel. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
An ok hotel that served our purpose as somewhere to stay in Universal Area. Lacks any character but staff all polite and friendly.
Comment from Hotel Management
Jan 5, 2017 by HotelMgmt, Hotel Management
Although we are pleased you appreciated our friendly staff and convenience we provide, we do regret if you were not completely impressed with our hotel. We hope any disappointments were minimal. Thank you and we hope to have the chance to welcome you back again the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location. Close to Universal Studios.

Posted Dec 30, 2016
Staff was very nice and the surroundings very quiete it seemed like we were the only ones staying there.
Comment from Hotel Management
Jan 5, 2017 by HotelMgmt, Hotel Management
It was our pleasure to provide you with a peaceful stay and we thank you for your review. We’re happy that you enjoyed our convenient location to Universal Studios Hollywood. We look forward to providing you with another enjoyable stay at Los Angeles Marriott Burbank Airport Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent

Posted Dec 29, 2016
The water closet was clogged called concierge and they fix it right away. Got free brkfast for 2 because of that but unfortunately a friend was treating us for breakfast that morning. But the gesture was very much appreciated. Thanks Marriott.
Comment from Hotel Management
Jan 5, 2017 by HotelMgmt, Hotel Management
While we do regret any issues you had with your bathroom, we are happy to learn the efforts of our staff turned your experience around. Thank you for letting us know about your stay with us at Los Angeles Marriott Burbank Airport Hotel. It will be a pleasure to welcome you back again.
3 out of 5
by A verified traveler from CA

comfortable but wanted more

Posted Dec 26, 2016
Pros: It had a very nice bar/restaurant for an evening drink Clean
Cons: Guests should not have to pay for parking Coffee maker and coffee supplied to rooms Firmer pillows Separate quarters for guests with pets
Location: Located across the street from Burbank airport Numerous restaurants Close to most everything
Normally, we are supplied with a coffee maker and coffee for two No such staple. Rooms were comfortable, but due to the fact they allow pets, I heard howling and whining throughout the night. Pillows too soft. Had to pay for GUEST parking!
Comment from Hotel Management
Jan 5, 2017 by HotelMgmt, Hotel Management
We truly regret if your stay was not as you had anticipated. We’ll share your feedback about offering certain amenities in our guestrooms. We do apologize for any disturbances to your rest and want you to know that our staff is always available should you need assistance. Thank you for your review.
2 out of 5
by A verified traveler from Lee

Smoking smells really bad~~

Posted Dec 26, 2016
I stayed non-smoking room but smoking smells comes from next door and it was hard to breath. Throat really hurts from coughing. Avoid smoking floor with any smoking room on the same floor.
Comment from Hotel Management
Jan 5, 2017 by HotelMgmt, Hotel Management
Reading your review has disappointed us as your stay is not reflective of the comfort we strive to provide. We’ll have our team address this right away to ensure our guestrooms are at their best and that our guest’s satisfaction is always met. We hope to one day welcome you back for a better stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Dec 18, 2016
First room toilet was broken...front desk moved me to another room immediately. Room was nice and comfy bed. Walls were paper thin...I could head people's conversations next door...word for word. Again, nice facility and excellent service...just very noisy
Comment from Hotel Management
Dec 20, 2016 by HotelMgmt, Hotel Management
We value the time you have taken to share your review. Although we apologize you had to change rooms, we are pleased you appreciated the comfort we provide. We do regret any disturbances to your rest and hope to one day have the chance to welcome you back again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 16, 2016
The staff at the hotel were excellent. Helped us get checked in quickly.
Comment from Hotel Management
Dec 20, 2016 by HotelMgmt, Hotel Management
It was our pleasure to provide you with warm attentive service and to make sure you were able to check-in quickly so that you could relax. Thank you for your positive words for our staff. We look forward to welcoming you back to Los Angeles Marriott Burbank Airport Hotel for another enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from norcal

Very nice hotel close to the airport and fastfoods

Posted Dec 12, 2016
everything is good except for the shower. i wish internet is free but they have a fast connection. i love the bed, its comfy
Comment from Hotel Management
Dec 15, 2016 by HotelMgmt, Hotel Management
It was nice to read about all the areas of your stay that you enjoyed including the comfort and convenience we provide. We do regret if you were not impressed with the shower in your guestroom and hope any disappointments were minimal. It will be great to have you stay again and hope it is soon.