Very poor check in & bedroom
Posted Aug 28, 2016
We booked 2 rooms for 3 nights & requested a roll away bed in 2nd room for our 3rd teenage son. On arrival there was no rollaway bed bed so we asked for it to be brought to room. It didn't arrive that night so our 18 year old son lay on pillows on the floor. We requested it again in the am & when it hadn't arrived at 8pm 2nd night I needed to have a confrontation with reception before they agreed to send the bed up. When they did they left a sheeted mattress on top of another bed, leaving us to fit it between the beds. We booked a rollaway for our next stop in a Vegas hotel & an additional single bed was in the room 1 hour after arrival with no charge for the bed. The service in the Marriott was non existent. The carpet looked old & smelled & bathroom had only shower, no bath. Very poor for the money paid for 5 people 3 nights.
Comment from Hotel Management
Sep 11, 2016 by Admin, Hotel Management
Thank you for taking the time sharing your experience.
You’re a valued customer to our hotel and to our company and I appreciate the opportunity you have given us with your feedback.