Bad staff for such a beautiful hotel
Posted Dec 11, 2016
I went to LA for a job interview , I took my family in order to get to know the city and see if we would like it or not! I chose the Millenium Biltmore because of its elegance and location. We stayed three nights and 4 days, when we arrived to the room on the 9th floor , my room had pop corn on the floor , a used bar soap in the shower. Also the iron machine damage my suite that I was ironing for my interview , had a lot or black stain on the iron machine , I asked for a new one and they brought me one that didn't work, then I asked for another and finally worked , still I had to get a new shirt. The refrigerator underthe TV console wasnt working I had to call to replace it, They brought another one. I asked with many days ahead of my visit to please give me a remodeled room and we didn't get one.
I feel like is a beauuuutiful hotel but I wish the management staff will keep it in better shape. Three nights for 745.67 plus 45 dollars each night! 900 dollars !