Ratings based on 1,421 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun Hotel!

Posted Apr 20, 2017
Great location for everything! Great place to relax.
Comment from Hotel Management
Apr 23, 2017 by Luis S, Hotel Management
Thank you for the great review... cheers,
1 out of 5
by A verified traveler from Australia

only good for a short visit - disappointing

Posted Apr 20, 2017
Pros: the room and location.
Cons: A lot.
Location: Good location.
We stayed here based on recommendation. Pretty disappointing stay. The room and room service was good but if you need anything else be prepared to wait. Waited 1.5 hours for cerviche by the pool (its raw fish!, shouldn't take so long). Waited 40 min for valet. Valet was especially terrible, consistently waiting and gave you attitude.
1 out of 5
by A verified traveler from corona

Room wreaked of cigarettes

Posted Apr 17, 2017
Room want ready at check in, had to wait till 5:30pm to get into the room. Room wreaked of cigarettes, floor was dirty.
Comment from Hotel Management
Apr 23, 2017 by Luis S, Hotel Management
Hi Dave, Thank you for sharing your feedback, we will definitely address as this is not the experience we want our guest to have. Kind Regards,
3 out of 5
by A verified traveler from London

Better Places to Stay

Posted Apr 17, 2017
Pros: The pool and outdoor area looked great.
Cons: Allow hotel guest first priority for the facilities. Better gym, Improve parking. Long waits for car as valet is the only option.
Location: In the heart of Sunset Blvd, close to Beverely Hills and shopping.
Parking is difficult and troublesome, the pool area is lovely as is the outdoor eating space but it was so crowded that it was impossible to use the pool. The gym is tiny and cramped. The rooms, trying to be super trendy have made the space awkward and not easy to move around in.
Comment from Hotel Management
Apr 23, 2017 by Luis S, Hotel Management
Hi Lisa, Thank you for sharing your experience with us. I assure you we will review in order to improve what we do on the daily basis. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Z

Very nice hotel, good location, staff and food

Posted Apr 16, 2017
Checkin was simple and friendly, nice ambiance in the lobby, the deco is quite nice, very classy. Room is very special, TV in mirror awesome, only thing the bed was to soft for my back otherwise the room is awesome. Breakfast and overall eating experience is foodie quality ;) Pool and restaurant deco very panache, has a nice vibe at nights when it turns into an upscale gathering for music and drinks. It's expensive all the way but it's worth it too. Checkout couldn't be faster, it's as if y never checked out jaja.
Comment from Hotel Management
Apr 16, 2017 by Luis S, Hotel Management
Thank you for the 5 Stars!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from los angles

West Hollywood hotel in the middle of it all.

Posted Apr 13, 2017
One of the oldest hotels in the area but also one of the best. Great location walkable to many restaurants and bars. The only down side is the pool area is small with not enough chairs. And the restaurant is a bit overpriced. Breakfast for 4 people was $170 without alcohol.
Comment from Hotel Management
Apr 15, 2017 by Luis S. , Hotel Management
Hi Jo, Thank you for your feedback it is much appreciated. Kind Regards,
2 out of 5
by A verified traveler from UK

Party hotel for those under 30

Posted Apr 10, 2017
Cons: wifi should be free in rooms More sun loungers for hotel guests
Style over substance hotel aimed at the 'it' crowd. Rooms are large enough but have a bizarre swiveling TV/Mirror in the middle of the room. Pool is small and surrounding area crowded, mainly with non guests, so you have to show ID to get a drink or food and must get there early to have a chance at a sun lounger. Lots of fashionable people but not really for families. Staff are good and concierge very good at recommending restaurants. I don't like that they put products that are for sale in bathroom and $10 internet per day should really be free for guests. Positives - Good location and good views over the city.
Comment from Hotel Management
Apr 11, 2017 by Luis S, Hotel Management
Hi Rb, Thank you for your feedback, we really appreciate it. I am glad our team were able to assist with your needs. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Gatos

Swanky hotel close to nightlife

Posted Apr 7, 2017
One room suite was spacious, comfortable and clean. Great staff. Lots of hip, good looking humans lying around the pool.
Comment from Hotel Management
Apr 10, 2017 by Luis S, Hotel Management
Thank you for the 4 stars, glad you enjoyed your time with us and our team met your expectations. Cheers,
2 out of 5
by A verified traveler

Nice hotel needs an update

Posted Mar 28, 2017
Pool was not available for use and we were not informed prior. Bathroom very small and shower very poor
Comment from Hotel Management
Mar 28, 2017 by Luis S, Hotel Management
Thank you for your feedback it is much appreciated. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in need of renovations

Posted Mar 26, 2017
I remember when this hotel was first renovated about 20 years ago and I truly believe that they haven't done any upgrades since. The staff was excellent and the common areas were well done, however the hallways and the rooms were weathered and dated. Very disappointing considering that the hotel is suppose to be upscale and trendy.
Comment from Hotel Management
Mar 26, 2017 by Luis S, Hotel Management
Thank you for your feedback it is much appreciated. We did renovate the hotel back in 2008 and are planning to re-do it again. Hopefully you can visit us then. Cheers,