Ratings based on 536 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Cool and chic Hotel!

Posted Jan 9, 2017
Very nice overall will be coming back for sure. Staff was great very attentive. Little dissapointed we could not tale pictures inside the skybar. Food great and very close to all the nice places to visit around.
Comment from Hotel Management
Jan 14, 2017 by Luis S, Hotel Management
Thank you for the great review. I am glad you enjoyed your experience with us. Looking forward to welcoming you back... Cheers, Luis
2 out of 5
by A verified traveler from LA

Never Again

Posted Dec 30, 2016
They billed us for a car parking for two nights and we didn't even have a car. It turned out they billed us the accommodation of the previous guest. We ordered a flight switch, they wanted to charge $45. The hotel condition was bad, the A/C has a noise, and there was an after party noise at the hotel at 6.00 AM
1 out of 5
by A verified traveler

Posted Dec 28, 2016
Beware of hidden charges that will come up when you want to check out
Comment from Hotel Management
Dec 31, 2016 by Luis S. , Hotel Management
Hi There, I am unsure of the hidden charges, can you reach out to me directly so that we can review your charges, we do not have any hidden charges or operate this way. Looking forward to hearing from you. Kind Regards, Luis
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service!

Posted Dec 27, 2016
What an awesome stay. I wish I remember the girls name who checked us in so I could provide her some recognition! She was awesome. When she found out it was my birthday she upgraded us to a room with a balcony. She also was able to get us 50% off valet. The room was awesome, so big and roomy. Very unique. I would definitely stay here again! So conveniently located and you could walk anywhere.
Comment from Hotel Management
Jan 2, 2017 by Luis S, Hotel Management
Hi There, Thank you for the great review, I am glad our team made it and memorable one for you. Please feel reach to reach out on your next visit. Kind Regards, Luis
3 out of 5
by A verified traveler

Good service

Posted Dec 18, 2016
The check in was great we had arrived overnight 13 hour flight at 7.30 expecting to leave our bags and come back at 3.00 but the room was ready. Then the disappointment we had booked a family room 2 adults 2 teenagers- there were 2 small double beds not Queen small doubles and a couch so I had to sleep there for 3 days . Also no Wi Fi
Comment from Hotel Management
Dec 31, 2016 by Luis S. , Hotel Management
Thank you for your feedback it is much appreciated as it helps us improve in these areas. Kind Regards, Luis
4 out of 5
Recommended
for Couples
by A verified traveler

nice hotel

Posted Dec 15, 2016
Pros: Big room
Cons: Bathrooms, price of parking.
Location: Skybar
Great Staff, Clean. Parking 44 dollars a day. Way to much. Bathrooms need an overhaul. Very noisy. Skybar.....
Comment from Hotel Management
Dec 17, 2016 by Luis S. , Hotel Management
Thank you for your feedback. Parking is competitive with the surround areas and you are able to come in and out without additional charges. Kind Regards, Luis
4 out of 5
by A verified traveler from Vancouver

Decent hotel that could use a makeover

Posted Dec 10, 2016
Pros: Valet, restaurant breakfast
Cons: Renovations to rooms
Location: At the foot of the Bird Streets - this is a lively location suited for adults not children
Great service, great restaurant but rooms are definitely showing their age. Love the unique layouts and decor but its time for paint and a sand out of the floors.
Comment from Hotel Management
Dec 10, 2016 by Luis S. , Hotel Management
Thank you for your feedback it is much appreciated. Kind regards, Luis
2 out of 5
by A verified traveler

Like an old drunk rocker. It's time has passed.

Posted Dec 8, 2016
Old and tired. Small bathroom, many things didn't work ( door key, plugs), no coffee in the room, charge for internet, noisy.
Comment from Hotel Management
Dec 10, 2016 by Luis S. , Hotel Management
Thank you for sharing your feedback. It is much appreciated. Cheers, Luis
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Stay-Cation

Posted Dec 5, 2016
Pros: Location!
Cons: The French Toast was soggy and the TV's speakers were blown out.
We live in Long Beach but had my company Christmas Party in K-Town. We decided to stay at the Mondrian simply because we got a great deal on Expedia! I knew it was home of the Sky Bar and thought, what a great stay-cation. It did not disappoint. We were fortunate to get a free upgrade from our balcony suite to a larger suite overlooking Sunset Strip. The room was clean, spacious and the bed super comfy! We had a double-headed shower, duel sinks and a couch that was cozy! The only criticism was that the TV had speakers that were horrible. You couldn't hear the dialogue unless you turned it up and then it was a bunch of rattling! It made our movie rental a little disappointing. The room service was speedy but the French Toast was soggy and mushy, not a good thing for French Toast! Other than that, they drinks at Sky Bar was inventive and yummy, so was a the appetizers by the pool! All around a great stay!
Comment from Hotel Management
Dec 10, 2016 by Luis S, Hotel Management
Hi Mealii, Thank you for the feedback, I am glad overall you enjoyed your stay-cation with us. I assure you we will address your comments to ensure we fix. Looking forward to welcoming you back in the near future. Cheers, Luis
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Lovely chic hotel

Posted Nov 30, 2016
Pros: Everything
Location: Many local eateries/shops within walking distance. Red Hop On/Hop Off bus stop out the front (opp side of the rd)
We arrived late in the evening and although we waited for a small period to be acknowledged once we were attended to it was 100% smooth. A special thanks to the hotel manager on duty (visiting from the Miami property I think) she was excellent and embodied hospitality at it's best. We received a complimentary upgrade with a wonderful view, downtown and pool. The room was luxe and spacious, a chilled bottle of Mumm on ice was waiting for us to help celebrating my partners 50th birthday - AMAZING and a delicious surprise. We stayed for 2 nights as a base for LA exploring. Concierge was super helpful and although it was Thanksgiving he gave us some great tips and ideas to fill our day. Love the SkyBar access and view - WOW. We didn't have a chance to dine in house but am sure it would have been great. Would certainly stay again.
Comment from Hotel Management
Dec 10, 2016 by Luis S, Hotel Management
Thank you Jwow, Glad you enjoyed your stay with us and a memorable one it was. Looking forward to welcoming you back soon. Cheers, Luis