Ratings based on 1,298 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Hawaii

Terrible customer service!

Posted Feb 3, 2016
Pros: The room was clean and modern.
Cons: Customer service.
My mother became very ill and I had to take her to the ER at Saint John's that night. She was discharged at 1AM so I took her back to the hotel. I asked to woman at the front desk if we could have another room in the morning because I was afraid to move my mom. She was completely fatigued and in and out of consciousness. The lady at the front (I did not catch her name but she was from the Philippines) said there were no rooms but she could extend checkout to 1PM. I explained to her that my mother had to go to the ER the night before and she was not sympathetic. The next morning a lady (tall, works at front desk, looks hispanic and fairly attractive) came to our room three times to bother us. My mother became more ill because of being bothered repeatedly. I understand that you have to clean the room for your next guests but if I let you know that my mother is very ill I expect to be left alone. I told her that we have a 1PM checkout and she acted surprised and said she did not know. I later went downstairs to confront the both of them and she in fact did know that we had a 1PM checkout. She then lied to me and said that she did not act surprised when I told her this when she came to the room. Acting surprised when you're not is lying. She then lied about it again downstairs in the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from AU

Ocean oasis

Posted Feb 3, 2016
I could not fault this hotel. The service, amenities and overall experience was flawless. My room was clean and the balcony displayed a perfect view of the Santa Monica beach. The staff on the front desk were polite and EXTREMELY helpful. We were in great walking distance to the beach, pier and local shopping/eating district. All in all a great way to start a holiday!
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

景色、ロケーション最高!

Posted Feb 2, 2016
部屋は絶対オーシャンビューで指定するべき! サンタモニカピアにもメインストリートにも近くて、しかもフロントスタッフの対応は親切すぎて最高でした!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo Japan

サンタモニカビーチ目の前のホテル

Posted Jan 29, 2016
7、8年前にも このホテルを利用しましたが 今はリニューアルされていて非常に綺麗になりました。ロケーションは 前はビーチ 裏手はショッピングモールで深夜まで外出していても安全なエリアです。
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Posted Jan 12, 2016
Wonderful hotel in the heart of Santa Monica. View of the pier.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in heart of Santa Monica

Posted Jan 9, 2016
Lovely location close to shops, dining and Santa Monica pier. Sort uber ride to Venice. Closer proximity to LAX. Was a bit annoyed with the $30 per day to park even as a hotel guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ocean Oasis

Posted Jan 5, 2016
Clean room. Friendly staff that was very accommodating 5 star's for everyone. We felt very safe here and hotel is located right near all the main points of interest in Santa Monica - pier, beach, shopping, food, etc. You can walk to dinner and go right across the street for a dip in the great blue.
3 out of 5
Recommended
for Couples
by A verified traveler from 東京都

サンタモニカ最高の立地のホテル

Posted Jan 4, 2016
Pros: ずばり!立地
Cons: 部屋に椅子は1つしかないので1人はベッドに座らなければいけなくなる。フィットネス施設が無いこと。
Location: サンタモニカを散歩するには最高のロケ―ションです。
立地は最高。以前は随分古いホテルだと思っていたけれどリノベーションをしたらしく、とてもきれいな道になっていました。
4 out of 5
Recommended
for Everyone
by A verified traveler from East Northport, NY

Nice Hotel

Posted Dec 29, 2015
Nice hotel. The room was enough for sleeping purposes. A little small if you want to spend more time inside. Staff were friendly and very helpful. The view was of the parking lot, not the ocean. But, it was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2015
Habitación muy cómoda y espaciosa. Excelente ubicación en Santa Mónica