the good with the bad
Posted Mar 28, 2016 on Hotels
the oceana is a great hotel and it has a nice vibe. I have stayed there at least once every year for the past 8-10 years.
Some of the same things that got me hooked on the Oceana, like the beautiful rooms, the lovely pool, where you can sit and have coffee in the sun and the amazing breakfast are just as nice as ever.
But there are two noticeable differences. 1-this has become much more of a family hotel, which is great if you are going with kids. Its definitely not as peaceful and cool around the pool as it used to be. So if you're going to stay there on a weekend, it's probably going to be tough to score a lounge chair and pretty noisy. And two, the service is sometimes good, and sometimes bad. That never used to be the case. This time I had horrible service upon check-in. So bad that if it wasn't 1130pm going into Easter weekend, that I would have left and gone somewhere else. But the staff the next day, including the general manager were very apologetic and worked hard to overcome the bad feelings check-in left me with. From then on, more of the same. Sometimes amazing service at the bar and restaurant. Sometimes we never got what we ordered. And it wasn't that the staff wasn't working hard. They just needed more people. Overall, the good prevailed over bad, but I had stacked up enough good experiences to overcome this one bad one.
Comment from Hotel Management
Jun 4, 2016 by Leah, Hotel Management
Thank you taking the time to write us a review and for your continued loyalty to the Oceana.
I appreciate your compliments about our atmosphere and breakfast, and I am so glad that you liked your room and our pool area. Thank you, as well, for letting us know about the service inconsistencies you experienced. I sincerely apologize - that is not the norm for us and you should not have experienced that. I am glad that you have had many great experiences at The Oceana but cannot apologize enough for this stay as you should never have a bad stay. I will surely discuss your comments with my team to ensure that that these issues do not happen again.
I hope that you will continue to give us another chance to provide you with a better experience in the future, but, if nothing else, I want to express my gratitude for your visit and your review.
Leah Edwards, General Manager