Ratings based on 2,861 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno Ca

Wonderful hotel to stay close to Staples Center

Posted Jan 27, 2016
Pros: Location and the service.
Cons: Can not think of anything that needs improvement.
Location: Convenient to Staple Center area of Los Angeles.
Booked three individual rooms for our Sunday night stay for business. Hotel staff was very courteous and helpful from the time we drove up Sunday afternoon to our departure Monday morning. Rooms were nicer than the photos and very comfortable. Unfortunately I ended up with a noisy neighbor but thankfully they settled down around 10:30 pm. Valet parking service great and we enjoyed the complimentary shuttle service Sunday night to our appointment close by. Definitely will stay here again next time we visit Los Angeles.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from San Francisco

Excellent hotel close to downtown and where my mee

Posted Jan 26, 2016
Pros: The room was large without being excessive, the bathroom was really nice, and the food at the restaurant was delicious.
Cons: Have a choice in pillow firmness, hard or soft. or a combination of both.
Got to the hotel 40 minutes before my meeting was going to start at another location and the hotel staff immediately welcomed me and provided assistance. They checked my luggage and provided walking directions to the meeting site. When I returned at the end of the day, my room was ready, my luggage was found and returned to me instantly and I was relaxing in under 10 minutes. This hotel is comfortable.
1 out of 5
by A verified traveler

Worst Hotel Expeience ever

Posted Jan 26, 2016
The hotel staff was aweful, especially the front desk. They were not helpful or understanding at all. They ended up charging me over $300 on top of what I already paid for the room. Oh, and FYI, the waters they put out on the night stand ARE NOT complementary! You guys suck!
Comment from Hotel Management
Feb 1, 2016 by Helen Simmons, General Manager, Hotel Management
Thank you for your feedback! We are truly sorry to hear about the service you received. We strive to provide an exceptional experience for all our guests, and would be happy to clarify any questions you have regarding your billing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
Great place for business travelers that need to stay in the downtown area Hotel was cozy and very comfortable Well located and very friendly staff Spacious rooms and great bed Will return with no doubt
Comment from Hotel Management
Jan 25, 2016 by Helen Simmons, General Manager, Hotel Management
Your comments are greatly appreciated by our staff. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Very good location for la downtown

Posted Jan 20, 2016
Front of the hotel is very small and not enough front door staff . The overnight 48 dollar parking charge is too much for the location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay

Posted Jan 19, 2016
Nice hotel! Good area, close to the freeway. Friendly staff, not enough bell service to help with bags! I did not ask either so.... I would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay. Close to everything.

Posted Jan 3, 2016
Awesome experience, definitely worth the stay. Food at Noe Restaurant was extremely good and the ambiance by the fireplace outdoors was very relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2015
We had a good stay. Hotel staff was nice and helpful. They even gave us a ride to la live for free.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington beach, Ca

Very upscale in the heart of downtown L.A

Posted Dec 29, 2015
We went to Kurios(Cirque du Soliel) at Dodgers stadium. Had a fabulous time. It's about 2 miles away from staples center and dodger stadium. Room was fabulous!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice Hotel, Very Convenient To Museums & Theaters

Posted Dec 28, 2015
Pros: Location & staff.
Cons: $48 overnight parking fee.
Location: Close to the Museum of Contemporary Art (MOCA,) The Broad Museum and all the theaters at the LA Music Center. Lots of restaurants close by.
Stayed as a little Christmas gift to ourselves after attending a play at the Music Center. Walking distance to MOCA, The Broad and all the theaters at the Music Center. Nice hotel with a great staff, the rooms on the north side of the building have a great view of all the above. Pricey parking, but it seems all downtown hotels have that issue now-a-days. Would stay again without hesitation.
Comment from Hotel Management
Jan 20, 2016 by Helen Simmons, General Manager, Hotel Management
Thank you for the opportunity to be your host during your recent visit to downtown LA! We are quite honored to have such great art museums and theaters surrounding us. We are delighted to hear you had the opportunity to enjoy them.