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Rating 10 - Excellent. 1265 out of 1853 reviews" "
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
James
Stayed 1 night in Mar 2024
2/10 Terrible
Vanessa K.
Business traveler, Traveled with partner
Mar 24, 2024
Disliked: Cleanliness, staff & service
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
Vanessa K.
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 25, 2024
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.
The Cafe left a lot to be desired. Very poor service it food was good. At breakfast we had to go get coffee pot and serve ourselves after waiting 15 mins - asked for water 3 x over 45 minutes and left with never getting it.
Hotel and room were beautiful. I didn’t like however that there was no fan in the restroom, nothing terrible. You have to park your vehicle at the parking garage next door and elevator is connected to the hotel. Paid $45 for each day. Valet is available with hotel for $55 I believe. Restaurant was gorgeous but we were told outside seating has been closed for a few weeks which was a bummer since we had great weather during our stay. Food was delicious and had live pianist singing for entertainment. Food was pricey but I’d say worth it. Shrimp Ceviche was $20 but came with a lot of full shrimp. Highly recommend the banana pudding crème brûlée. Every employee we spoke too was very nice and helpful. I’d definitely stay there again.
My girls and I came to LA and the Omni was very welcoming and convenient location! Staff was very attentive and the room was clean! I would stay at the Omni again
Anisha
Stayed 2 nights in Mar 2024
6/10 Okay
Alexandra
Business traveler
Mar 16, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Close to Grand Central market which is a plus. Saff were friendly.
Bathroom was filthy. Bathtub had not been cleaned as evidenced by hair and dirt in the tub. Water also drained slow from the bathroom so you will take a shower in a puddle of water.
In all of my families travel this would rank in the top 5. This hotel is just incredible from the first step into the hotel to the last. Would highly recommend. It’s totally worth the money.
Daniel
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on Mar 12, 2024
Thank you for an exceptional review! We are thrilled you had such a fabulous stay. We look forward to serving you again soon.
10/10 Excellent
Gregory
Traveled with partner
Mar 11, 2024
Liked: Property conditions & facilities
Rooms were nice and the staff were attentive and helpful. Love having a robe! Only recommendation would be to have a better, stronger coffee for the rooms.
Response from Robbie Nasser, General Manager on Mar 12, 2024
We sincerely appreciate your recognition of the dedication and effort put in by our team members. Your kind words will be shared with them. We look forward to the opportunity to serve you again in the future.
I didn’t like the area the city is so complicated but if you know your way it’s a good hotel to stay at. Views are nice
Brianna
Stayed 2 nights in Mar 2024
10/10 Excellent
Bianca
Traveled with family
Mar 3, 2024
As always excellent service! This was our second time at this hotel
Bianca
Stayed 1 night in Mar 2024
Response from Sincerely, Robbie Nasser, General Manager on Mar 4, 2024
We appreciate your loyalty to us! We take pride in our service to our guests, so we are grateful to hear we are doing an excellent job. Thank you again, and we look forward to serving you soon!
The hotels used differs in the common areas. I became sick. Also the staff was kind but the property and room is dated and carpets need to be replaced.
Eugene
Stayed 3 nights in Feb 2024
6/10 Okay
Nicole
Feb 26, 2024
Liked: Staff & service
We enjoyed staying in Omni hotel.
Nicole
Stayed 3 nights in Jan 2024
Response from Robbie Nasser, General Manager on Feb 27, 2024
Thank you! We appreciate knowing we could provide you with a memorable stay. We look forward to serving you again soon.
Oscar the driver is an amazing person! Treated us with care and kindness.
eve
Stayed 2 nights in Feb 2024
Response from Robbie Nasser, General Manager on Feb 20, 2024
Thank you for your recognition of all the hard work by Oscar! He is a great asset to our hotel, and we are pleased to hear he helped to make your stay a memorable one. We look forward to welcoming you back soon.
My husband and I stay at the property for three days. And on the last night! Human waste came up through the plumbing in the bath tub! We were truly disgusted and disappointed! The staff attempted to correct the issue unfortunately I can’t unsee what I saw.
Deirdre
Stayed 3 nights in Feb 2024
Response from Robbie Nasser, General Manager on Feb 20, 2024
We are truly sorry for the back up in your bathtub. Please rest assured that it is not human waste. Those are separate drain pipes. Our Engineering team has taken a look to ensure that the pipes are cleared. We hope the rest of your stay was a more memorable experience.
Great place, the staff was clearly old-school and attended to us with class and professionalism. Location is right near all the cool museums.
Bar was nice, restaurant needed fresh ideas.
Gregory
Stayed 3 nights in Dec 2023
Response from Robbie Nasser, General Manager on Feb 13, 2024
Our associates definitely pride themselves on their hard work and commitment to serving our guests. We appreciate your recognition, and look forward to the opportunity to welcome you back again soon.
Super welcoming, accommodating staff from the moment we arrived ! Extremely clean property and close to EVERYTHING in LA and the surrounding areas! Highly recommend !!!
Dana
Stayed 1 night in Feb 2024
Response from Robbie Nasser, General Manager on Feb 12, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with us. Your patronage of Omni Hotels is valued, and we would welcome the opportunity to serve you in the future.
4/10 Poor
Thom
Traveled with partner
Feb 10, 2024
Liked: Property conditions & facilities
Disliked: Amenities
It was unique that we had a 65 dollar overnight parking and $100 “destination fee which netted us TWO COUNT EM TWO BOTTLES OF WATER!!!
Expedia should have disclosed!!!!
Thom
Stayed 1 night in Feb 2024
Response from Robbie Nasser, General Manager on Feb 12, 2024
Thank you for sharing your feedback with us! We sincerely apologize if the information was not clearly provided. Upon check out on Expedia, there is a Destination Fee listed before completing the booking. On our website, there is also details about what the parking rate is as well as the benefits included in the Destination Fee. Please know that we will look further to ensure that all information is provided clearly before someone finalizes their booking. Thank you.