Adjacent to MOCA and the Broad
Posted Jan 9, 2017
The OMNI Downtown Los Angeles is located close to the two major downtown art museums and public transport, and is an easy walk to shops and some excellent restaurants. The hotel is very comfortable, and our stay was pleasant. Our family arrived early after a 14 hour flight, and were delighted to be able to check in at around 9am. Breakfast was good, and the exercise room was fit for purpose.
Sometimes the test of an organisation is not whether it gets everything right, but how it responds when it gets something wrong. On checkout, I was shocked to find an $18 phone charge on my bill. This related to an incomplete call I made to my US mobile phone, which wasn't working. The man at the desk refused to do anything about it, and had already charged it to my credit card. I emailed the hotel, and promptly received a credit and a confirmatory statement. So, in the end, well done Omni and I'd be happy to stay there again.