Ratings based on 455 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view

Posted Jan 5, 2017
Beautiful view of the city, comfortable room, and friendly staff made for a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Posted Dec 26, 2016
love this place, great view, room is very comfortable, clean,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
It was a good experience with golf course, one of the most beautiful golf clubs that I have ever seen, big conference hall, but the room is too dark not too many lights
4 out of 5
Recommended
for Everyone
by A verified traveler from Hacienda Hts, CA

Great Customer Service makes all difference.

Posted Dec 6, 2016
Pros: Opportunity for early checkin was life saver. Great quality for great deal. All staff members friendly polite, helpful and accommodating.
Cons: Give guest checking into rooms near event area a heads up on possible noise and loud music throughout the night. Maybe offer higher level room.
Location: Good location. Easy to find. Near 60 fwy, Puente Hills Mall, stores and restaurants.
Had previous experience in high end hotel with horrible customer service. Delighted to share this was not the case here. Pacific Palms Resort is a classy clean hotel with beautiful grounds. Most importantly, from the Expedia rep that helped book to the hotel staff, all were extremely nice, helpful and accommodating. Nice room, comfy beds but located too close to event area for early quiet night sleep. Willing to deal with the few hours of inconvenience due to their willingness to provide early checkin and late check out at last minute. Not to mention Expedia had a great deal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
Clean room, spacious, friendly staff . Beautiful hotel with amazing view
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
Pros: The view and peace it give you
Cons: the room need to be clean up a bit better when i get back to the room at night kind of disappointed
Location: it has a lot of restaurant if you are hungry you will find something you like to eat
i love this place but the bed sheet made my body kind of itchy and my fiance she felt itchy too so i think the bed sheet need to be attended to a little better
3 out of 5
Recommended
for Everyone
by A verified traveler

Golf Resort

Posted Nov 29, 2016
Cons: Bathrooms.
Location: Close to freeways.
It was a nice hotel, but the bathrooms need some attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 14, 2016
Hotel was amazing but the beds could have been better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Disarmingly beautiful view

Posted Nov 9, 2016
I loved this hotel and will be back. It is a beautiful location and should be invested in and preserved for the community and its visitors. The staff is warm, friendly and welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 9, 2016
Location: Ate dinner three of four nights, excellent meals, frankly fearful of traffic, if in this area of LA, hard to imagine a better option.
Wonderful staff - Olivia, the manager of the Red restaurant, her wait and bar staffs are wonderful as is their food. Beautiful grounds and golf course. Some flaws - ordered a king bed didn't get it; don't understand elevator arrangement but very, very nice place to stay.