Great Customer Service makes all difference.
Posted Dec 6, 2016
Had previous experience in high end hotel with horrible customer service. Delighted to share this was not the case here. Pacific Palms Resort is a classy clean hotel with beautiful grounds. Most importantly, from the Expedia rep that helped book to the hotel staff, all were extremely nice, helpful and accommodating. Nice room, comfy beds but located too close to event area for early quiet night sleep. Willing to deal with the few hours of inconvenience due to their willingness to provide early checkin and late check out at last minute. Not to mention Expedia had a great deal.