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Reviews of Petit Ermitage

4 out of 5
Petit Ermitage
8822 Cynthia St, West Hollywood, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, st James

Liked: Amenities
Amazing
Stayed 2 nights in Apr 2024

6/10 Okay

fabian

Stayed 1 night in Mar 2024

6/10 Okay

ira, rancho santa fe

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The weekend staff was terrific, Monday's front desk clerk needs to be less condescending and more helpful. The rooms are definitely cute, but the lighting is inadequate given the floor elevations and floor covering transitions. The bed was far from comfortable. Also, be advised that there is a $43 AMUSEMENT FARE added to every bill that supposedly is a hidden Los Angeles City Tax that is on top of the already steep $57 we were charged for Taxes & Fees and yet another line of $49.75 RESORT FEE (Can You Say RIPOFF). Won't be going back here anymore as there are some beautiful properties nearby that have a higher room rate, but lower overall cost...
Stayed 1 night in Mar 2024

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and property. Made my stay great
Stayed 1 night in Mar 2024

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
This was awful. The garbage was still in the room, the carpets were filthy. It was as if we entered someone else's room.
Stayed 1 night in Mar 2024

6/10 Okay

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe is great at this hotel- especially if you’re from the east coast.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent the night here in celebration of our 32nd Valentine’s Day together. Thank you for the ambiance and hospitality for us to ensure we stay together for another 32 years. We’ll be back soon to celebrate our anniversary in the summer.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeff, Pasadena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host
Stayed 1 night in Feb 2024

10/10 Excellent

ADRIANA, CANCUN

Stayed 1 night in Jan 2024

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent New Year’s eve there. A fabulous experience. Beautiful spacious suits. Delicious food. Highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bedding and suite! Fun experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a fabulous rooftop. The room is spacious and beautifully decorated. Great room service. I would definitely stay here again. Highly recommend
Stayed 2 nights in Dec 2023

10/10 Excellent

Doris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful art and gorgeous rooftop pool and restaurant
Stayed 4 nights in Dec 2023

10/10 Excellent

Steve

Stayed 1 night in Dec 2023

10/10 Excellent

Brad, La Crosse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Per

Stayed 2 nights in Nov 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly whimsical stay
Delightful stay as always. From the cookies at checkin to the delightful whimsy in each room, the perfect retreat. The 24 hour pool? Amazing. And the food is fantastic. Will definitely be back!
Stayed 2 nights in Oct 2023

2/10 Terrible

Patricia

Stayed 3 nights in Oct 2023

2/10 Terrible

John

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Trip!
The atmosphere is amazing here I highly recommend staying on a Sunday night to enjoy the Jazz music and rooftop.
Stayed 2 nights in Sep 2023

8/10 Good

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

greg

Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Alejandro, Vancouver

Stayed 3 nights in Sep 2023

10/10 Excellent

Einav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel !
Stayed 2 nights in Aug 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Superb staff, hotel is within walking distance from restaurants and shops and a short driving distance from many interesting points. Great hotel but definitely not for families with children. Expedia needs to update its listing Asap where it says children are welcome because children are not allowed in the pool after 12pm so makes it difficult for a family to enjoy the property grounds. Booked through expedia and expedia did not help me with this situation but hotel staff did.
Stayed 2 nights in Aug 2023

10/10 Excellent

ERAN

Liked: Cleanliness
Stayed 3 nights in Aug 2023

4/10 Poor

Daniel

Stayed 1 night in Aug 2023

4/10 Poor

Colton, Henderson

Disliked: Amenities, property conditions & facilities
Not a choice I would make again
Stayed 1 night in Aug 2023

6/10 Okay

Heather

Business traveler
Liked: Cleanliness, staff & service
The property is beautiful and quite unique. I was very excited when I walked up. My issue is when I got my final bill after check out. There was a $35 resort fee. When I asked what that was for I was told it was for the cookies and champagne offered at check in? They in fact were nOt offered or available or anywhere to be seen. It was also for the yoga, pool and some private guest thing . I was never told about yoga nor was there any information in the room to tell me of these things. I don't know, if you're going to charge someone something and not actually follow through or inform them of it, I think...well, I think I'll just go elsewhere. Unfortunate, as I travel to L.A. monthly and thought this my be my new place.
Stayed 1 night in Aug 2023

4/10 Poor

Renata

Traveled with group
Disliked: Staff & service, amenities
Very pushy on checking in got email, text to do precheck in -and got there at 4:30 and my room was not ready, made reservations for pool bed and they got all wrong even though I received 2 calls from a lady confirming and confirming I was coming in which I have told already and more on check out called, texts, emails, knock on the door since 8:30 am not even 10:30 am when check out is at 11 am. Super annoying!
Stayed 1 night in Aug 2023

8/10 Good

Luisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique and thriving place, good staff great rooftop everything was excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Carmen

Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2023

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY SPECIAL GEM
Unexpected jewel hidden in a quiet residential area yet just steps away from everything. It felt like being in a grand European apartment. The most gracious staff and a property oozing with curated charm. Breathtaking rooftop pool which instantly transports you to the south of France in the middle of West Hollywood. Large suites with uber comfortable beds, fine linens and well thought out amenities. Short but memorable visit. Highly recommend as an oasis to escape the ordinary.
Stayed 1 night in Jul 2023

2/10 Terrible

Amina

Stayed 2 nights in Jul 2023

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The lounging "seats" around the pool at night are a wonderful way of sharing the end of the day with a loved one...
Stayed 2 nights in Jul 2023

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful welcome and unique boutique hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this place now!
Wow! Accommodations, customer service, entertainment, Food & Bev beyond 5 stars. Such a vibe to be cherished! From check in to check out this experience was one I will always appreciate and never forget.
Stayed 1 night in Jul 2023

2/10 Terrible

Kim

Stayed 6 nights in Jun 2023

10/10 Excellent

DREAM INNOVATIONS

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

8/10 Good

Brent

Stayed 1 night in Jun 2023

10/10 Excellent

Vidjay

Liked: Cleanliness, staff & service, property conditions & facilities
The private Rooftop and all its amenities
Stayed 2 nights in May 2023

8/10 Good

Renita H

Traveled with group
Liked: Staff & service
The staff was excellent and very kind. I can't stop thinking of how they made you feel so welcomed. Loved the fireplace in the room.
Stayed 1 night in May 2023

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so fun! We LOVED the rooftop and the Hotel staff was very kind and friendly the entire time. I felt like I was in Europe and I appreciated all of the art everywhere.
Stayed 1 night in May 2023