Ratings based on 1,973 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from michigan

hotel by the water

Posted May 23, 2017
Pros: The lobby was nice, the décor was nice.
Cons: lots of things could be improved, cleanliness of the room and some other work around the room.
Location: the location was good. there are lots of nice restaurants around in walkable distance. there is some grocery stores too. the pier was not too far.
Very very disappointed in the hotel. Would not want to go there again. lots of things in the room were not clean at all. the bath tub had some cracks in it, it was rusty, the sink was not practical at all, it was round and little small, not a lot of counter space at all around the sink. lots of the cleaning staff did not speak much English. the beds were not that comfortable and the pillows were really flat. the room was much smaller then expected.
1 out of 5
by A verified traveler from Las Vegas, NV

Don't stay here if you have a choice

Posted May 2, 2017
Pros: Nothing
Location: Lots (shopping and restaurants ) to do near by which was good because it kept you out of the place.
Asked the staff to have the heat fixed and had to listen to nasty front desk man tell me why heat is not necessary in Southern California in the summer...it was April on the ocean...it gets cold at night. They finally sent someone to the room to address the heat and after 45 minutes he got it going and it lasted for about 45 minutes. I elected not to bring him back. So after 11 pm I get a call from the front desk that engineering left a small box in my room, could they come by and get it. Well both my wife and I were a sleep, but I allowed him to come get it. Then the head board lighting came on every time we rolled over in bed. It activated on a motion detector and that kept us up until I figured out how to shut it off. Then at 4 am in the morning, the person above us decides to begin herding his cattle to market (stomping on the floor above us) and that went on till 6 am. Got back to sleep till 7 when it began all again. Horrible place to stay and got no help from staff...and all this for nearly $400/night...Quality 6 has better accommodations.
Comment from Hotel Management
May 5, 2017 by Cristina L , Hotel Management
Hello, I apologize for your disappointing stay with us and I will address with the staff the issues you have provided me. The service you received is not typical of our hotel and I would love to invite you back to stay with us so I can ensure you have a pleasant visit.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 24, 2017
Pros: Nice hotel close the beach very nice experience
Cons: Nice hotel close the beach very nice experience
Location: Nice hotel close the beach very nice experience
Nice hotel close the beach very nice experience
Comment from Hotel Management
Apr 25, 2017 by Cristina L , Hotel Management
Hello, Thank you for your response and I am glad you had a good stay with us. Hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler

first time to LA. HOTEL WAS NICE.

Posted Apr 24, 2017
Pros: VIEW OF OCEAN
Cons: ALL WAS FINE
Location: WE WERE NOT THERE LONG ENOUGH TO ACCESS MUCH OUTSIDE OF HOTEL BESIDES RIDES TO AND FROM
NEXT DOOR TENANT WAS EVICTED.. HAD A NICE VIEW OF THE OCEAN FROM OUR ROOM STAFF WAS VERY PLEASANT AND HELPFUL. FOOD WAS GOOD MINI BAR WAS NEW TO US .....WAY TOO EXPENSIVE..UNNECESSARY BEAUTIFUL GROUNDS
Comment from Hotel Management
Apr 25, 2017 by Cristina L , Hotel Management
Hello, I am happy you had great interactions with our staff and got to experience an nice ocean view from your room. We hope to see you again soon. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Olney, Md

Excellent hotel with equally good restaurant.

Posted Apr 23, 2017
Pros: Very pretty within walking distance of Redondo Pier and short drive to Hermosa
Cons: WiFi functionality and performance are very poor
Very convenient location with excellent helpful staff (esp Sheika). Have used it for business and personal travel one-half dozen times.
Comment from Hotel Management
Apr 30, 2017 by Cristina L , Hotel Management
Thank you so much for your comment, I am glad to hear you had a good stay with us!
3 out of 5
Recommended
for Everyone
by A verified traveler

Front Desk Staff Are Like Used Car Salesmen!

Posted Apr 20, 2017
Pros: Being on the water; the sea lions, and the pool/hot tub area, although small, is very nice.
Cons: Worry about the guest that are staying in your hotel at the time; not about potentially getting a higher rate for guests who might show up. BE HONEST.
Location: Hollywood, Disney, Universal Studios (the VIP tour is SO worth it).
We booked a double oceanfront room for a week, which wasn't available when we checked in. They put us in a king suite oceanfront for the night with no up-charge. That was great, but traveling with a child and having a lot of stuff packed for a week-long trip, moving to another room wasn't what we wanted to do. The next day I went down to talk to them (I believe it was Jacob) about staying in the room another day since my husband was really sick with a bad cold/flu. Instead of just saying, "sure, just stay in that room since you're here for a week and the room is open" ....we totally got the runaround. First I was asked if my husband "would be better by tomorrow". Telling him I had no idea, he agreed to let us stay in the room another day. Then after some back and forth, I was told I could stay in the room for 2 nights, and they would be happy to move our stuff for us (um, no thanks). When I asked if I could just stay in the room for the week and not pay the EXTRA $250/night(!!!) if the room was available (typically, if within reason, hotels are more than accommodating when you request this), I was told there are only 4 suites in the hotel and a party is coming in Tuesday night, and they booked them all. That wasn't the story from the beginning, and the whole thing was really fishy. So we waited until Tuesday afternoon to call the reservation number and see if we could book the room we were in. Sure enough....all the suites were available.
Comment from Hotel Management
Apr 25, 2017 by Cristina L , Hotel Management
Hello, I want to apologize regarding the communication regarding your room type and with our front desk staff. I take your comments seriously and will take them back to my staff.
2 out of 5
by A verified traveler

Just okay, not worth the money

Posted Apr 18, 2017
Food options are mediocre. Elevator is slow and old.. rooms have basic, limited views of harbor but it is 90% parking lot. Hotel Would be worth it for about $100/night given lack of amenities, look and feel as well as limited options
Comment from Hotel Management
Apr 18, 2017 by Cristina L, Hotel Management
Hello, Thank you for choosing to stay with us and for your valuable feedback. I am disappointed to hear about your stay and would love for you to stay with us again so we can provide the service you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Enjoyed our brief stay

Posted Apr 17, 2017
Pros: Expedia
Cons: N/A
Location: We used the free bike rental to ride along the beach for breakfast. It's a great, easy trail for riding along the beach.
We stayed here when we had an unexpected delay at LAX. It is a nice hotel near the beach. We enjoyed the free bike rental and went for a nice ride in the morning.
Comment from Hotel Management
Apr 18, 2017 by Cristina L , Hotel Management
Thank you so much for your feedback, I am very happy to hear you had an enjoyable stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from San fransisco

So warm and friendly atmosphere

Posted Apr 12, 2017
We had a very comfortable stay,friendly staff,good food,extremely clrean room
Comment from Hotel Management
Apr 16, 2017 by Cristina L , Hotel Management
Thank you for your comment!
5 out of 5
Recommended
for Everyone
by A verified traveler from Carpentersville, IL

Beautiful ocean view front!

Posted Apr 12, 2017
Loved the ocean front view as well as the marina. Lots of cool places and activities walking distance from the hotel. Great food and drinks!
Comment from Hotel Management
Apr 16, 2017 by Cristina L , Hotel Management
Thank you for your recent comment, I am glad you have a great stay!