Ratings based on 1,823 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from San Diego

Don't let the location fool you

Posted Aug 22, 2016
Staff at reception were nice. We were given a room that had urine oder, told reception. They said we could pay $70 more for a different room. The hotel is like an upgraded Motel. The lobby was beautiful, but that's about it. Thin walls, view of jetty really, NO REAL OCEANFRONT ANYTHING. First look is nice, then it's seals barking all night, Bird poop on balcony, pool is in need of attention! We were traveling & neglected to inform our bank. At the time of checking in, we had used our credit card several times & out bank put a fraud protection hold on our account, as my husband was handling that I continued to check in, they charged a $500 deposit, no problem, BUT then, emptied the mini bar frig & took their 'signature' seal stuffed animal out of our room. I found that Very Odd, but whatever. Then coffee maker didnt work. The nice reception brought us 2 cups of coffee from lobby. That was nice! But, the same lady also tried chargIng us for parking when we didnt even drive, we used 'uber/lift'. She even had to go to a manager to verify this, quite ridiculous on the fees they wanted to charge extra. If you are taller 5'6" good luck getting a goods nights sleep! Would Not Recommend this as a place to stay.
4 out of 5
by A verified traveler

Always nice

Posted Aug 18, 2016
We stared this hotel for the second time. Staff were helpful but they gave us a wrong room with a queen bed instead of a room with a king bed. We had to wait for 40 minutes to get another room.
5 out of 5
by A verified traveler

Lyxigt med havsutsikt, lugn och fin miljö.

Posted Aug 14, 2016
Ett litet men mycket trevligt hotell med excellent service, rekommenderas starkt.
4 out of 5
by A verified traveler from L

Beautiful views, super noisy hallways.

Posted Aug 12, 2016
Super noisy hallways- housekeeping was talking and laughing quite loudly at 7 am. Maintenance was drilling pictures in the wall at 7 am- we asked them to stop and they told us "whatever- we are doing our job". Views are very pretty and happy hour is good.
5 out of 5
by A verified traveler from Albuquerque, NM

Wonderful place to stay!

Posted Jul 30, 2016
Pros: The staff was incredibly kind and helpful and the location is amazing.
Cons: We did wish the cooler wouldn't keep turning off while we slept. (Economy mode)
Location: The pier was a fun outing - the food and shops were great. Found lots of unique stuff to buy!
We thoroughly enjoyed our stay. The sea lions were a fun surprise!! The pool and hot tub were delightful and the paddle boards were great fun. The room was quiet and comfortable, and we had a great view of the water. We would certainly stay here again!
Comment from Hotel Management
Aug 2, 2016 by The Portofino Hotel & Marina, Hotel Management
Laurie, thank you for staying at The Portofino Hotel and Marina. We apologize for the inconvenience of the cooler turning off. We will give your feedback to our team. We are so pleased to hear our staff was incredibly kind and helpful. We are so fortunate for all the Redondo Beach offerings from the pier to the seals and of course, the ocean. We can't wait to serve you again! Warm Regards, The Portofino Hotel & Marina
5 out of 5
by A verified traveler from toronto

Great Location and wonderfull Staff

Posted Jul 4, 2016
Cons: The bath room was a bit dated and could see some upgrades.
Was there with my son on a graduate trip and the staff was just amazing. We enjoyed specially the bikes to ride for free and did some wonderful tours at the beach promenade.
Comment from Hotel Management
Jul 5, 2016 by The Portofino Hotel & Marina, Hotel Management
Thank you for staying at the Portofino Hotel and Marina. Congratulations to your son on his graduation! We value your feedback and will inform our staff. We are glad you were able to use the bikes and explore Redondo Beach. We can't wait to serve you again! Warm Regards, The Portofino Hotel & Marina
4 out of 5
by A verified traveler

great location. could use some updating

Posted Jun 28, 2016
Pros: location
Cons: update it
Location: excellent location - lots to do - bike ride along harbor and beach
It is worth it to be right on the ocean with the seals barking and the boats going by. The food at the restaurant is excellent.
Comment from Hotel Management
Jul 5, 2016 by The Portofino Hotel & Marina, Hotel Management
Jan, thank you for staying at The Portofino Hotel and Marina. We are so pleased to hear you enjoyed your stay with us. There are many activities to participate in and enjoyed the seals and boats. Thank you for the kind words about BALEENkitchen. We will let our team know you enjoyed your dining experience. We can't wait to serve you again. Warm Regards, The Portofino Hotel & Marina
4 out of 5
by A verified traveler

The location was excellent for our purposes

Posted Jun 27, 2016
Pros: Its' smallness, views, décor, staff, beds and shower, landscaping.
Cons: counter space in the bathroom.
Location: We were visiting family.
The hotel is lovely. We could have used more counter space in the bathroom. The shower and beds were excellent. We missed having a convenient location for breakfast, at least we weren't told of any place to find breakfast. The elevator was a little scary with it's drops and clanking. Staff was excellent and we enjoyed the large sitting room near the lobby.
Comment from Hotel Management
Jul 5, 2016 by The Portofino Hotel & Marina, Hotel Management
Thank you for staying with us. We apologize we did not meet your expectations with our accommodations. We value your feedback and will let our team know. For future stays, please visit BALEENkitchen across from our lobby to enjoy breakfast with the view of the marina. We are glad you enjoyed our Living Room and our staff provided excellent service. We hope to serve you again soon! Warm Regards, The Portofino Hotel & Marina
5 out of 5
by A verified traveler from orange county, ca

Loved the ocean view

Posted Jun 10, 2016
Great location. Walking distance to pier and restaurants. Right off the water. Redondo beach marina. Clean room. Comfortable. Friendly staff. Bar and restaurant on the property. Pool. Lovely decor, lobby. Definitely coming back!
Comment from Hotel Management
Jun 20, 2016 by The Portofino Hotel & Marina , Hotel Management
kjacobo, thank you for staying with us. We are pleased to hear you enjoyed your stay and were able to walk to the pier and restaurants. We can't wait for you to visit us again! Warm Regards, The Portofino Hotel & Marina
3 out of 5
by A verified traveler

Nice hotel

Posted Jun 7, 2016
Would have enjoyed the experience had the weather been better. Hotel staff could have been foreright about valet
Comment from Hotel Management
Jun 20, 2016 by The Portofino Hotel & Marina, Hotel Management
Thank you for staying at The Portofino Hotel and Marina. Our staff does their best to inform our guests about valet. We apologize for the inconvenience. We hope you give us another opportunity to serve you again. Warm Regards, The Portofino Hotel & Marina