Want to party on a Wednesday? Hit up the Radisson!
Posted Jan 30, 2017
This was the worst hotel experience I've ever had. We could barely walk through the lobby at 9 at night to get to the reception desk to check in. Then when we got to our room and got to bed our neighbors in the adjoining room (of which the door did not reach to the floor) sounded like they were in the room with us. They were yelling and being generally loud and showed no signs of stopping. The staff kindly moved us to the only available room, that however, was a smoking room, rather than a non-smoking, which is what we had paid for. They made no effort to refund money at this point. Our room was a bit, but not much, quieter. We listened to our neighbor's TV programs and the ice machine (aka 747) all night. If it had been earlier, we would have gone to another hotel, despite having already paid. Luckily, calling Expedia, they were able to scrape 1/2 the cost back from the hotel, and kindly offered to refund us the other half. I will never stay in a Radisson again for fear of losing more sleep.
Comment from Hotel Management
Feb 7, 2017 by Bibian, Hotel Management
Dear Shannon, We truly regret that you did not have a great experience during your stay at the Ramada Hotel. We are a diverse hotel and cater to different types of clientele. Unfortunately we booked you for the front building were we allow smoking on third floor and faces the street. Some guest prefer the convenience and low price but it is definitely not for everyone. We do have a second building where it is a very quiet area. It was very unfortunate that we were sold out that night and could not accommodate you there. We hope that you are willing to give us another chance to make it up to you.