Not the worst, but certainly not the best.
Posted Oct 3, 2016
Visiting family in Pasadena for a few days, and found our stay "underwhelming"! The room was quiet, on the top floor, but the cleanliness was spotty - certainly not "detail oriented". We had to call the front desk to find out why the TV remote was not working, there was no coffee for the coffee pot, the faucet in the tub threatened to come loose from the wall when I attempted to pull the knob up to make the water come out of the shower head, so I took a bath instead! And when I went to refill my coffee fifteen minutes before breakfast ended, the attendant was carrying the coffee urn away!
The front desk clerk was nice enough, and when the beverage machine wouldn't accept our dollar bills, sold us some from their stock in the lobby.