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There were holes in the bathroom door and dents in the main door of the suite I had. Limited towels for room and maid service were inconveniently timed. The dresser had missing handles and the desk chair was filthy. The bathroom was nice aside from the lack of warm water until after 45 minutes of idle water running. The staff was unapproachable and the mandatory 3 pm check-in versus competitors' early check-in was very inconvenient. Stalls were inadequately placed for parking and my car got kicked by someone else's car and the ability to use key cards for the room and ice machine was difficult.
Adam
Stayed 3 nights in Mar 2024
10/10 Excellent
El Palenque
Mar 14, 2024
El Palenque
Stayed 1 night in Mar 2024
10/10 Excellent
Theresa
Traveled with family and small children, Traveled with family
Honestly I was disappointed with the customer service of the hotel, they gave me a room that was damaged , the front door and bathroom door had punch holes and seemed like it had been kicked. When I called the front desk and asked why did they give me a damaged room they didn’t seem to care
The lady at check in desk has an attitude, like she's in a bad mode, not just the check in time but next day at checkout time, even if she's owner, i will think that she shouldn't be at the desk,
The first one I got smelled like cigarettes. The second room I got I couldn’t even sleep in there because there was people upstairs banging and making a lot of noise so I left at 11:23 in the night and booked another hotel room in another city.
Average, wierd they wanted a $50 cash deposit and that the water for the toilet was shut off.
Michael
Stayed 1 night in Dec 2023
6/10 Okay
David
Dec 4, 2023
Disliked: Cleanliness, staff & service
David
Stayed 1 night in Dec 2023
2/10 Terrible
Scott
Traveled with group
Nov 24, 2023
Disliked: Cleanliness, staff & service
I booked this room for a friend of mine. When visiting the property to inquire about the deposit requirements, I was informed that ID would be required for both he and I, even though the reservation was in his name. They made it impossible to use the reservation.
Loved the unwelcomed greeting of the transients asking for change in the morning, they were curteous rather the the ones at night that dont even look at you and yell at you. Will probably not stay here again. Nothing is really done to keep transients out of the parking areas. Be cautious of your surroundings.
The Motel room size is great and I had two beds in my room.Not enough outlets though and the light switch should be by the door as you come into the room.Very clean the furniture is a little outdated. I give it an 8 rating.I would stay here again.
The rooms look nothing like the pictures. The rooms were dirty and the carpets were filthy; my feet were black just from walking from the bathroom to the bed. You can hear everything outside and from other rooms. This should be like a last option place to stay