Reception

Reviews of Regency Inn & Suites

2 out of 5
Regency Inn & Suites
9050 E Imperial Hwy, Downey, CA

Reviews

7.0

Good

Rating 10 - Excellent. 160 out of 727 reviews" "
Rating 8 - Good. 230 out of 727 reviews" "
Rating 6 - Okay. 168 out of 727 reviews" "
Rating 4 - Poor. 84 out of 727 reviews" "
Rating 2 - Terrible. 85 out of 727 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jacuzzi
Stayed 2 nights in Mar 2024

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There were holes in the bathroom door and dents in the main door of the suite I had. Limited towels for room and maid service were inconveniently timed. The dresser had missing handles and the desk chair was filthy. The bathroom was nice aside from the lack of warm water until after 45 minutes of idle water running. The staff was unapproachable and the mandatory 3 pm check-in versus competitors' early check-in was very inconvenient. Stalls were inadequately placed for parking and my car got kicked by someone else's car and the ability to use key cards for the room and ice machine was difficult.
Stayed 3 nights in Mar 2024

10/10 Excellent

El Palenque

Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Just was an good experience over all
Stayed 2 nights in Mar 2024

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place
Stayed 1 night in Mar 2024

2/10 Terrible

Jaime, Downey

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking room was extremely stinky of cigarettes smoke. Overall cleaning was poor and furniture was very old.
Stayed 1 night in Mar 2024

10/10 Excellent

Leovigildo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Feb 2024

2/10 Terrible

Joanna

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I was disappointed with the customer service of the hotel, they gave me a room that was damaged , the front door and bathroom door had punch holes and seemed like it had been kicked. When I called the front desk and asked why did they give me a damaged room they didn’t seem to care
Stayed 1 night in Feb 2024

4/10 Poor

Dolores

Stayed 1 night in Feb 2024

10/10 Excellent

Blanca, Southgate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Alberto

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The lady at check in desk has an attitude, like she's in a bad mode, not just the check in time but next day at checkout time, even if she's owner, i will think that she shouldn't be at the desk,
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Great love it
Stayed 1 night in Feb 2024

6/10 Okay

Timothy

Liked: Cleanliness
Disliked: Property conditions & facilities
I Killed A Roach When I Arrived.
Stayed 1 night in Jan 2024

2/10 Terrible

Charnae

Disliked: Cleanliness, amenities, property conditions & facilities
The property was horrible it was dirty smelled like pee stains were all on the sheets
Stayed 1 night in Jan 2024

2/10 Terrible

Edgar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy location.

2/10 Terrible

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Taylor

Stayed 6 nights in Jan 2024

8/10 Good

Javier

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Traveled with family
Place Is Ok, Thanks 2 Liquor Store Next Door
Stayed 1 night in Jan 2024

4/10 Poor

Pamela

Stayed 2 nights in Dec 2023

2/10 Terrible

Angel

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
The first one I got smelled like cigarettes. The second room I got I couldn’t even sleep in there because there was people upstairs banging and making a lot of noise so I left at 11:23 in the night and booked another hotel room in another city.
Stayed 1 night in Dec 2023

2/10 Terrible

Valerie

Stayed 3 nights in Dec 2023

2/10 Terrible

Future

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Juan

Stayed 1 night in Dec 2023

10/10 Excellent

Taisha

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Ana

Stayed 1 night in Dec 2023

6/10 Okay

Jesse

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Average, wierd they wanted a $50 cash deposit and that the water for the toilet was shut off.
Stayed 1 night in Dec 2023

6/10 Okay

David

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Scott

Traveled with group
Disliked: Cleanliness, staff & service
I booked this room for a friend of mine. When visiting the property to inquire about the deposit requirements, I was informed that ID would be required for both he and I, even though the reservation was in his name. They made it impossible to use the reservation.
Stayed 1 night in Oct 2023

8/10 Good

Elvia

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

ADRIANA

Stayed 1 night in Nov 2023

2/10 Terrible

Diondre

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Robert, Whittier

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Loved the unwelcomed greeting of the transients asking for change in the morning, they were curteous rather the the ones at night that dont even look at you and yell at you. Will probably not stay here again. Nothing is really done to keep transients out of the parking areas. Be cautious of your surroundings.
Stayed 1 night in Oct 2023

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Gissel

Stayed 1 night in Aug 2023

4/10 Poor

Mia Monique

Disliked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The Motel room size is great and I had two beds in my room.Not enough outlets though and the light switch should be by the door as you come into the room.Very clean the furniture is a little outdated. I give it an 8 rating.I would stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Brenda

Stayed 1 night in Jun 2023

10/10 Excellent

Sandra

Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay friendly staff last.
Stayed 1 night in Jun 2023

4/10 Poor

Julio

Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Cristina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023

10/10 Excellent

Shinoya

Stayed 1 night in Apr 2023

8/10 Good

Rosa

Traveled with family
Liked: Staff & service
Ok
Hotel was very spacious. It had 2 beds but the sheets were dirty. There was only 1 toilet paper. It would be 7/10 for me
Stayed 1 night in Apr 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in
Stayed 1 night in Apr 2023

4/10 Poor

Elba

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms look nothing like the pictures. The rooms were dirty and the carpets were filthy; my feet were black just from walking from the bathroom to the bed. You can hear everything outside and from other rooms. This should be like a last option place to stay
Stayed 4 nights in Apr 2023

10/10 Excellent

Olga

Liked: Staff & service, amenities, property conditions & facilities