Ratings based on 97 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Hector

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Hector, We appreciate your feedback and look forward to seeing you in the future if your travels bring you back to Santa Clarita. Delene Dennis Operations Manager
5 out of 5
by KAYLA

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Kayla, Thank you for your positive feedback in regards to your recent stay at the Residence Inn Santa Clarita Valencia.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very polite and friendly.

Posted Oct 29, 2016 on Orbitz
Pros: The 2 bedroom suite was very nice, a fold out couch in the living room too. A very generous kitchen. It was all we could have asked for.
When we asked to check in early they were very accommodating.
Comment from Hotel Management
Oct 30, 2016 by Brad Cleveland , Hotel Management
Thank you for your feedback in regards to your recent stay at the Residence Inn Santa Clarita. We are glad to hear that you enjoyed your stay and we look forward to seeing you when ever travels may bring you back to the area!
5 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for your feedback in regards to your recent stay at the Residence Inn Santa Clarita. We look forward to seeing you during your future travels to the area!
3 out of 5
by A verified traveler

Posted Aug 19, 2016
Pros: Location
Cons: Replaced the AC
Location: Ok
AC to loud we could not sleep well., this it is enough, to reject the hotel
Comment from Hotel Management
Aug 21, 2016 by Brad Cleveland , Hotel Management
Traveler, Thank you for your feedback in regards to your recent stay.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apology for AC noise.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Thank you once again for your feedback and we look forward to serving you again when ever travels may bring you to the area.
5 out of 5
by A verified traveler

Posted Aug 12, 2016 on Hotels
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Thank you for your feedback in regards to your recent stay at the Residence Inn.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Great location off I5

Posted Aug 9, 2016
Pros: The location of this hotel is excellent with some great restaurants within walking distance.
Cons: All staff should be trained to make guests feel right at home. John and Justin made us feel very comfortable.
Location: The access to interstate 5 is great. There are plenty of restaurants within walking distance as well as a shopping mall.
We had a pleasurable experience at this hotel. Most of the staff was friendly and courteous. John and Justin were very welcoming and ensured we were taken care of. There appeared to be executive staff but they were stiff necked.The breakfast menu was average compared to other Residence Inns we have stayed at around the country. The room was clean and comfortable.
Comment from Hotel Management
Aug 15, 2016 by Brad Cleveland , Hotel Management
Joe, Thank you for your feedback in regards to your recent stay at the Residence Inn. I am glad John and Justin were able to make you feel welcomed. We are fortunate to have team members who go out of their way to make our guest feel right at home. I do apologize for any inconvenience you may have experienced during your stay. We look forward to seeing you during your future travels to the area. Happy Travels.
3 out of 5
by mark b

Posted Jun 22, 2016 on Hotels
Comment from Hotel Management
Jun 27, 2016 by Brad Cleveland, Hotel Management
Thank you for your feedback in regards to your recent stay at Residence Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bakersfield, CA

Great experience, and awesome facility.

Posted Jun 20, 2016
Pros: Room, Breakfast, Pool
Cons: N/A
Took the kids overnight to the Los Angeles area - the room was great for all 5 of us. Enjoyed the pool, and awesome breakfast.
Comment from Hotel Management
Jun 20, 2016 by b, Hotel Management
Dennis, Thank you for your feedback in regards to your recent stay at the Residence Inn! I am glad to hear that your stay was a great experience for you and your family. That is our ultimate goal! We look forward to seeing you during your future travels to the Santa Clarita area!