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Reviews of Residence Inn By Marriott Torrance Redondo Beach

3 out of 5
Residence Inn By Marriott Torrance Redondo Beach
3701 Torrance Blvd, Torrance, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

curt

Traveled with family
Over priced It’s a $99 a night hotel, not $199
Stayed 3 nights in Apr 2024
Response from Operations Manager on Apr 16, 2024
Thank you for taking the time to provide feedback. I apologize that you weren't satisfied with the price of the room, if you have any further feedback, we would love to hear it.

10/10 Excellent

Estelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enzo was so nice and very accommodating! Jess went out of his way to help me. I had to meet a group of 7 people from the Philippines. I only met one person. So, I asked him a favor to call me if they showed up. He did! These 2 staff are assets to the hotel. Will book again in the future.
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 16, 2024
Thank you for your kind words, we will be sure to share them with our staff!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 16, 2024
Thank you for the kind review, we are happy to see that you enjoyed your stay with us!

10/10 Excellent

Ignacia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and in excellent condition also staffs are polite and provided excellent quality customer services. I booked an extra night because I felt comfortable
Stayed 2 nights in Mar 2024
Response from Operations Manager on Apr 16, 2024
Thank you for the kind review, we are happy to see that you enjoyed your stay with us!

6/10 Okay

Barbee

Traveled with partner
Liked: Staff & service, amenities
The staff was very friendly and professional. The room was disappointing. Rust stains in the tub and the drapes was outdated. The room had a smell and furniture was scratched and stained. The room need updating I was not comfortable enough to sleep.
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 16, 2024
Thank you for your feedback, we are sorry to hear that you were disappointed in the room but we are happy to hear that our staff was friendly and helpful.

10/10 Excellent

HYUNG YUP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 5, 2024
Thank you for the kind review! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2024
Response from Operations Manager on Apr 16, 2024
Thank you for the kind review, we are happy to see that you enjoyed your stay with us!

10/10 Excellent

Alexandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasure to stay here! The staff is more than happy to help in all ways! We will definitely be back!
Stayed 2 nights in Feb 2024
Response from Operations Manager on Feb 19, 2024
Thank you for the kind review! We are happy to hear that you enjoyed your stay with us and that our staff was welcoming and helpful! We look forward to seeing you again!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience.
Stayed 4 nights in Jan 2024
Response from Operations Manager on Jan 30, 2024
Thank you for the kind review! We are happy to hear that you enjoyed your stay with us!

8/10 Good

Justin

Traveled with family
Liked: Staff & service, property conditions & facilities
Needed for a plumbing emergency at home. A little old and outdated inside. Could use newer finishings. But otherwise works.
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 30, 2024
Thank you for your feedback!

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay and all the amenities! However I wish the breakfast buffet was more inclusive when it comes to meat options. This was my second or third stay at the Residence Inn and each time there was never an alternative to pork. Other than that I would recommend!
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 17, 2024
Thank you for the kind review! I will bring up your feedback to our Breakfast Manager about adding other options for guests who don't eat pork!

6/10 Okay

Denise

Business traveler
Liked: Cleanliness, staff & service
Customer gouging
I will NEVER stay there again. The hotel and service were fine, but I absolutely resent the fact that they charge $30/day for parking in a big empty parking lot in an area where parking is not at a premium. Nobody around them is charging for parking and it’s just another way to gouge customers. Kind of disgusted.
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 15, 2024
Thank you for taking the time to provide feedback. I am glad to hear that while our parking fee was a lot, you still enjoyed our facilities and staff. Our occupancy is on the lower end at the moment, which is why we have more parking available, however, we understand that our parking fee can seem like a lot when there are many open spots. I apologize that we left you with a negative impression of our hotel.

8/10 Good

Eileen

Stayed 3 nights in Jan 2024
Response from Operations Manager on Jan 30, 2024
Thank you for your review! We hope your stay was a wonderful one!

10/10 Excellent

Amir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great because the staff is so accommodating and friendly. I want to give a big thank you to Christopher and Nancy at the front desk, they were so helpful every-time I needed something. I will definitely be returning
Stayed 2 nights in Dec 2023
Response from Operations Manager on Jan 5, 2024
We are so happy to hear you enjoyed your stay and our staff helped make it memorable!

4/10 Poor

Jasmine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 1, 2024
Thank you for taking the time to review our hotel. I am sorry to see that you did not enjoy your stay. Is there anything we could have done better? We'd love to hear your feedback!

8/10 Good

Shayne

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Operations Manager on Dec 25, 2023
Thank you for the kind review!

6/10 Okay

Michael

Stayed 2 nights in Dec 2023
Response from Operations Manager on Dec 25, 2023
Thank you for taking the time to submit a review! If you have any feedback, we're happy to hear it!

10/10 Excellent

franklin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Response from Operations Manager on Dec 25, 2023
Thank you for the kind review! We are happy to see you enjoyed your stay!

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Operations Manager on Dec 25, 2023
Thank you for the kind review! We are happy to see you enjoyed your stay!

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suite. Decent breakfast included. Didn’t like the upcharge for parking.
Stayed 1 night in Dec 2023
Response from Operation manager on Dec 25, 2023
Thank you for taking the time to provide your feedback! I will bring up your concerns to the leadership team!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let me check in early
Stayed 1 night in Dec 2023
Response from Sarah Renard - Operations Manager on Dec 18, 2023
Thank you for the kind review! I am happy to hear we were able to accommodate the early check in!

6/10 Okay

Santiano M

Disliked: Staff & service, amenities
Front desk was rude and more worried about her phone.. charged 200 for incidentals on a 1 night stay. People above my room were loud and up all night. Room smelled when arrived
Response from Operations Manager on Feb 19, 2024
Thank you for your feedback. I sincerely apologize for the lack of service you received when you arrived. It is our hope that our staff provides a warm and welcoming environment for all our guests and I apologize that this was not the case. We also hope that guest will walk into rooms that smell fresh and I apologize this also was not the case. Again, thank you for the time to provide us feedback

10/10 Excellent

peng, QINGDAO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good and safe hotel to be there. Quiet and convenient for shopping.
Stayed 9 nights in Nov 2023
Response from Operations Manager on Dec 4, 2023
Thank you for the kind review! we are happy to see you enjoyed your stay!

10/10 Excellent

Margery

Traveled with family
Great breakfast
Stayed 1 night in Nov 2023
Response from Operations Manager on Dec 4, 2023
Thank you for the kind review! we are happy to see you enjoyed your stay and our breakfast!

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Stayed 1 night in Nov 2023
Response from Operations Manager on Dec 4, 2023
Thank you for the kind review! we are happy to see you enjoyed your stay!

8/10 Good

Tricia

Traveled with group
Liked: Staff & service, property conditions & facilities
Dated rooms. Dirty carpet in rooms Nice that there is a small kitchen. Not close to Redondo Beach.
Stayed 1 night in Nov 2023
Response from Sarah Renard - Operations Manager on Nov 13, 2023
Thank you for your feedback, we are always looking to improve. This will help us target which rooms need more attention!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Plenty of options and cold brew coffee
Stayed 1 night in Oct 2023
Response from Operations Manager on Oct 16, 2023
Thank you for your kind review! We are happy to hear that you enjoyed our breakfast!

6/10 Okay

DAYANA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The office chair has a lot of tear and wear
Stayed 1 night in Oct 2023
Response from Operations Manager on Oct 15, 2023
Thank you for taking time to provide feedback. I apologize that the office chair was not up to standards. This is not the kind of experience that we wish for our guests to have. If you have any further feedback to share, we are happy to hear from you!

2/10 Terrible

Gina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Operations Manager on Oct 13, 2023
We are sorry to hear that you did not enjoy your stay. If you have any feedback that you can provide, we would love to hear it!

8/10 Good

Gina

Liked: Staff & service
Good breakfast
Stayed 4 nights in Sep 2023
Response from Operations Manager on Oct 13, 2023
Thank you for your kind review! We are happy that you enjoyed our breakfast service!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Operations Manager on Oct 10, 2023
Thank you for the kind review! We are happy to see that you enjoyed your stay!

8/10 Good

Danille

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Torrance should be your next destination - quality shopping, plenty of tour star restaurants near by - best of all it a safe part of Los Angles county!
Stayed 4 nights in Oct 2023
Response from Operations Manager on Oct 10, 2023
Thank you for the kind review! We are happy to see that you enjoyed your stay!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 27, 2023
Thank you for your kind review! we are happy to see you enjoyed your stay!

10/10 Excellent

Shawn

Traveled with family
Awesome!!!
Stayed 4 nights in Sep 2023
Response from Sarah Renard - Operations Manager on Sep 24, 2023
Thank you for your kind review! We are so happy to see you enjoyed your stay!

4/10 Poor

Sven, Rancho Palos Verdes

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has been our go to hotel in the past but unfortunately this will be our last time staying here. The grounds were dirty and it felt unsafe. People living in their cars in the parking lot and it feels as though people live their permanently. Trash was everywhere. I walked around in my socks in the hotel room and after an hour they were dirty. What was most inexcusable was that we asked for housekeeping to come and clean our room after the 4th day of our stay and they did they did not change our sheets. Overall a very poor experience.
Stayed 5 nights in Sep 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important to us and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our housekeeping leaders. I sincerely apologize for the lack of hospitality you experienced during your stay. Our hope is that our guests enjoy a comfortable and relaxing stay, and this was not the case.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. However, we understand if you decide this is not the hotel for you.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay!

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 2 nights in Sep 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay!

4/10 Poor

Kyria

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was fairly clean. Didn’t have enough shampoo in the dispenser or the shower gel. Room was a bit smelly. The breakfast was good. I didn’t feel safe since we got our room way in the back of the property. There was a white Altima with the front passenger door open all night. Someone was like sleeping there. If they got a room why stay inside the car. I did mentioned it to the lady in front desk and she said was oh yea he’s staying here. I’m like really.
Stayed 1 night in Sep 2023
Response from Sarah Renard - Operations Manager on Sep 3, 2023
Hello Kyria,Thank you for taking the time to give us your feedback. I apologize that we failed to meet your expectations during your stay and that you felt unsafe. The safety and comfort of our guests is our top priority and I sincerely apologize this was not the case. I have shared your feedback with our security team, so that we can monitor the parking area more closely. I have also shared your feedback with our housekeeping team, to make sure we are checking to make sure our amenities are full before check in.

10/10 Excellent

Kwok Lun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 3, 2023
Thank you for the kind review!

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and friendly staff!
Stayed 4 nights in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 3, 2023
Thank you for the kind review, we are happy to hear you enjoyed your stay and our staff!

10/10 Excellent

Freya

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 3, 2023
Thank you for the kind review!

8/10 Good

Misa

Stayed 1 night in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay! If you have any feedback on how we can do better, we'd love to hear your thoughts!

10/10 Excellent

Madel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 7 nights in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay! If you have any feedback on how we can do better, we'd love to hear your thoughts!

10/10 Excellent

Joyce Anne

Stayed 6 nights in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay!

10/10 Excellent

Antonio

Stayed 10 nights in Aug 2023
Response from Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay!

10/10 Excellent

Deepak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, Excellent location, closeby to restaurants, Beach and other Ameneties. Would love to visit again.
Stayed 5 nights in Aug 2023
Response from Sarah Renard - Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay! We are thrilled to hear you love our staff!

8/10 Good

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Lots of parking … but they charge you for parking. Grounds were nice … but lots of house keeping items sitting on the ground. Things like trash bags and linens taken from the rooms. Good breakfast. Nice pool area … but too small for the amount of rooms. The hot tub switch was located a long distance from the hot tub. All though the parking was secure the property it’s self was not. Anyone could walk in right off the street. Close to tons of restaurants and shopping. A few miles to the beach and redondo beach pier.
Stayed 2 nights in Aug 2023
Response from Operations Manager on Sep 21, 2023
Thank you for taking the time to share your feedback. It is reviews like yours that help us know where we can improve!

8/10 Good

kimberly

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay! If you have any feedback on how we can do better, we'd love to hear your thoughts!

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023
Response from Operations Manager on Sep 21, 2023
Thank you for your kind review! We are happy to see you enjoyed your stay!