Ratings based on 123 Verified Reviews

4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Albright

Too short, but fair.

Posted Feb 16, 2017
Pros: It was in a great location, very clean and comfortable. The Front Desk staff and the Bellman we encountered were awesome!
We were literally there for just an overnight stay. We arrived, dropped off our bags, got directions and some tips on what to see and where to eat from the bellman-- most of which turned out to be very helpful-- and hit the road! We didn't arrive back at the hotel until around 1:30am. And then we had to leave at 5:00a to get back to San Diego.
Comment from Hotel Management
Feb 23, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to write about your recent experience at our hotel. We truly value your comments and look forward to your next visit. Till then, safe travels
4 out of 5
by Justin

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017
Thank you, thank you for a glowing review! We are extremely delighted to learn that you have enjoyed your stay with us and we look forward to your next visit. Till then, remain well
5 out of 5
by Dominga

Great location and great service

Posted Jan 18, 2017 on Hotels
I was really pleased with the service that I received at the hotel and the location was close to everything I needed included the best restaurants, drug stores and fashion market.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to write about your recent stay at our hotel. We are delighted to learn that you have enjoyed your stay with us and look forward to future stays to come. All the best
5 out of 5
by A verified traveler

Very convenient and nice hotel

Posted Jan 10, 2017 on Hotels
Great experience!! Very convenient location.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to write about your recent stay at our hotel. We are delighted to learn that you have enjoyed your stay with us and look forward to future stays to come. All the best
5 out of 5
by A verified traveler

Posted Jan 10, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for a great review. We look forward to welcoming you again to Sheraton Grand Los Angeles
4 out of 5
Recommended
for Business Travelers
by A verified traveler from CA

Need more lights

Posted Jan 6, 2017
Pros: Staff
Cons: Lighting in the rooms
Generally the experience was excellent; the staff was very friendly and accommodating and room very comfortable. However, I wasn't able to get enough light in the room. Even turning all the lights on that I could find, the room was dim which is very depressing - and being away from home is depressing enough.
Comment from Hotel Management
Feb 23, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We appreciate your feedback and are truly sorry that you found our lighting insufficient. We hope to welcome you again to our hotel.
5 out of 5
by Brenda

Posted Jan 1, 2017 on Hotels
The location is great! Staples center, LALive , nightclubs all within walking distance. Staff very friendly and room was clean. Bed was really comfortable and room stayed dark in the mornings. Starbucks in lobby. Loved it!!
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you, thank you for a great review! We truly appreciate your loyalty and look forward to your next visit. Till then, remain well
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for a great review. We truly appreciate your loyalty and look forward to your next visit.
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
great place
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for a great review! We look forward to welcoming you always at Sheraton Grand Los Angeles
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We truly appreciate your favorable review and look forward to welcoming at Sheraton Grand Los Angeles