Ratings based on 107 Verified Reviews

4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
My experience was AMAZING literally the best hotel I've ever stayed in in LA, will definitely be returning
Comment from Hotel Management
Mar 13, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you, thank you for a glowing review! We are extremely delighted to learn that you have enjoyed your stay with us. Till your next visit, remain well
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean

Posted Mar 1, 2017
Very clean. That is all I care. Location is ok, but those who with cars. Overnight parking is a bit pricey since it is a downtown. Just park acoss. Authena(?) parking charges $15 which is the cheapest.
Comment from Hotel Management
Mar 1, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to write about your recent experience at Sheraton Grand Los Angeles. We truly value your comments and look forward to your next visit. Till then, all the best
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great hotel in DTLA

Posted Feb 27, 2017
Hotel is in a good location and easy walk or Uber to anywhere in DTLA. The hotel was nice and updated with very comfortable rooms. Bathroom amenities were low quality but we're still there. I would definitely stay here again! However, self parking was expensive and ended up being only $10 cheaper than valet.
Comment from Hotel Management
Feb 28, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you, thank you for a glowing review! We are extremely delighted to learn that you have enjoyed your stay with us and we look forward to your next visit. Till then, remain well
5 out of 5
Recommended
for Everyone
by A verified traveler from chi

Excellent hotel excellent staff

Posted Feb 21, 2017
Excellent hotel wonderful rooms everybody from the staff to the valet was very friendly and knowledgeable
Comment from Hotel Management
Feb 23, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for a glowing review. We are extremely thrilled to learn that you have enjoyed your stay with us. We look forward to your next visit. Till then, remain well.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

nice hotel in downtown location

Posted Feb 20, 2017
Pros: the bed most of all
Cons: Get the air conditioning units off the roofs of the hotels downtown, they are marring my view, hahahah
Location: I attended a film festival and it was very easy to get transportation from the hotel. And for a downtown area I found it very clean.
The check in was great, very helpful, valet out front was slow and did not seem to feel any urgency to get to the next car. room was immaculate and well maintained, the amazing Sheraton bed was awesome of course. And the privileges of being a Starwood member make you always want to find one of their hotels.
Comment from Hotel Management
Feb 23, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for your review! We genuinely appreciate your feedback and are delighted to learn that you have enjoyed your stay with us. We thank you for your loyalty and look forward to your next visit. Till then, safe travels
5 out of 5
Recommended
for Everyone
by A verified traveler from Albright

Too short, but fair.

Posted Feb 16, 2017
Pros: It was in a great location, very clean and comfortable. The Front Desk staff and the Bellman we encountered were awesome!
We were literally there for just an overnight stay. We arrived, dropped off our bags, got directions and some tips on what to see and where to eat from the bellman-- most of which turned out to be very helpful-- and hit the road! We didn't arrive back at the hotel until around 1:30am. And then we had to leave at 5:00a to get back to San Diego.
Comment from Hotel Management
Feb 23, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to write about your recent experience at our hotel. We truly value your comments and look forward to your next visit. Till then, safe travels
4 out of 5
Recommended
for Business Travelers
by A verified traveler from CA

Need more lights

Posted Jan 6, 2017
Pros: Staff
Cons: Lighting in the rooms
Generally the experience was excellent; the staff was very friendly and accommodating and room very comfortable. However, I wasn't able to get enough light in the room. Even turning all the lights on that I could find, the room was dim which is very depressing - and being away from home is depressing enough.
Comment from Hotel Management
Feb 23, 2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We appreciate your feedback and are truly sorry that you found our lighting insufficient. We hope to welcome you again to our hotel.
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for a great review. We truly appreciate your loyalty and look forward to your next visit.
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
great place
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for a great review! We look forward to welcoming you always at Sheraton Grand Los Angeles
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We truly appreciate your favorable review and look forward to welcoming at Sheraton Grand Los Angeles