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Reviews of Sheraton Ontario Airport Hotel

3.5 out of 5
Sheraton Ontario Airport Hotel
429 N Vineyard Ave, Ontario, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

June

Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient and close to airport. Free shuttle service on the hour was nice. Rooms are clean but a bit outdated. The AC/heater unit must’ve been older. My allergies developed really bad from the poor ventilated AC/heater unit and I was sick from it.
Stayed 1 night in Apr 2024
Response from Victoria Houston on Apr 15, 2024
Dear June,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us

10/10 Excellent

Qilin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient and provide 24/7 shuttle to ONT . Recommended
Stayed 1 night in Mar 2024
Response from Victoria Houston on Apr 1, 2024
Dear Quilin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Victor, Covina

Liked: Cleanliness, property conditions & facilities
Convenient location, with friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Victoria Houston on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Victoria Houston on Mar 7, 2024
Dear Oliver,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities
Didn’t know this property had some renovations going on. Otherwise it was great!
Stayed 4 nights in Feb 2024
Response from Victoria Houston on Mar 5, 2024
Dear Kristen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Good

ryan

Stayed 1 night in Feb 2024
Response from Victoria Houston on Mar 20, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

2/10 Terrible

Claudia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks like it hasn’t been updated since the 80s. Food/restaurant was atrocious. Staff was pleasant but undermanned.
Stayed 1 night in Feb 2024
Response from Victoria Houston on Feb 26, 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Customer Service Sheraton Ontario Airport Hotel

4/10 Poor

Jeffrey

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is fine as long as you don't stay on a Saturday night. I was staying in the area for a convention and Wed, Thurs, and Fri nights were fine (although the bed comfort is average at best). Saturday night was a totally different experience. We, unfortunately, had a group celebrating a birthday in the room next to us which was being quite loud. I went to the front desk and explained we were fine with them being loud at the moment (it was 5 pm) until 10 pm, but we had a long day the next day so if they were loud after 10 pm we would call. The front desk was perfect and professional and said to call if we had any issues. The people left about 7 pm and all was quiet again and we went to sleep about 10 pm with no issues. The party decided to come back to the room at 11:30 am and was loud enough to wake us up and we are both pretty heavy sleepers. My wife called the desk and they sent security up. We heard the knock on the door and they quieted down for about 5 minutes before getting really loud again. We made a second call twenty minutes later and were told that "security said the party wasn't as loud as they usually are on Saturdays" and seemed annoyed that we wanted the party stopped so we could sleep. The party continued until past 1:00 am when apparently others besides us next door were also being bothered by the noise. The rooms and hotel are fine but don't expect any help if you actually want to sleep while other rooms are way too loud.
Stayed 4 nights in Feb 2024
Response from Victoria Houston on Feb 26, 2024
Dear Jeffrey,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by a near by neighbor. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Paul

Stayed 3 nights in Feb 2024
Response from Victoria Houston on Mar 25, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely, Customer Service Sheraton Ontario Airport Hotel

6/10 Okay

Cody

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get the bed size that we booked
Stayed 1 night in Feb 2024
Response from Victoria Houston on Feb 19, 2024
Dear Cody,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute
Stayed 1 night in Dec 2023
Response from Victoria Houston on Feb 19, 2024
Dear Jasmine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like that the restaurant was closed for an event. I picked this hotel because it had a restaurant and airport shuttle. I knew I was going to be tired from the weekend leadership retreat I had just attended and did not want to go out to eat the night before my early 6am flight. Because it was closed we had to go out. We found a nearby food place but it was awful. The food was so gross we could not eat it. We ended up going to a small convenient store near the food place and grabbed a drink and chips. If you advertise having a restaurant then it should be open to all. Most hotels have a different room for events from the restaurant so all guests can still have it available to them. Everything else was great, just disappointed.
Stayed 1 night in Jan 2024
Response from Victoria Houston on Jan 24, 2024
Dear Barbara,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations .Our property is currently in the process on remodeling on restaurant and bar area . Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462

10/10 Excellent

Gustavo

Stayed 1 night in Jan 2024
Response from Victoria Houston on Feb 19, 2024
Dear Gustavo, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bridgett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Victoria Houston on Jan 18, 2024
Hello Bridgett,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dennis Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay there again
Stayed 5 nights in Dec 2023
Response from Victoria Houston on Jan 8, 2024
Dear Mr. Dennis Allen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Victoria Houston on Jan 8, 2024
Dear Samatha,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Dawn

Stayed 1 night in Dec 2023
Response from Victoria Houston on Jan 8, 2024
Dear Dawn ,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Thank you for bring this experience to my attention , your feedback has been shared with the hotel leadership team to ensure necessary improvements are made.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victoria Houston on Jan 8, 2024
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, friendly stay
It was a last minute reservation. My dog and I stayed for two nights, and all went well. Hotel staff was very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Victoria Houston on Dec 20, 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

lavinnciea

Liked: Cleanliness, amenities
Good
Stayed 1 night in Dec 2023
Response from Victoria Houston on Dec 8, 2023
Dear Lavinnciea , On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

6/10 Okay

Monica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk staff is very friendly and professional, but the housekeeping could use some improvement. I walked by a leftover Caesar salad plate on the floor outside the room next to me for over 24 hours, and the garbage cans on our floor were overflowing. I told the front desk twice about the salad plate but it was still there when we checked out this morning. I’d be worried about insects and/or rodents?!
Stayed 4 nights in Nov 2023
Response from Victoria Houston on Dec 7, 2023
Hello Ms. Monica,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Thank you for bring this experience to my attention , your feedback has been shared with the hotel leadership team to ensure necessary improvements are made.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Good

Cindy

Traveled with partner
Liked: Amenities, property conditions & facilities
Great place to stay. Only thing is me and my husband wanted to get in the Jacuzzi and it was past 9am and the groundskeeper said it would be another two hours because he was still cleaning. But otherwise great stay
Stayed 1 night in Nov 2023
Response from Victoria Houston on Nov 29, 2023
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! I apologize your were not able to utilized the pool area at 9 am. Your feedback has been shared with as a way to ensure necessary improvement. are made. we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

6/10 Okay

David, Covington

Business traveler
Liked: Cleanliness
Disliked: Amenities
This was the most average place I have ever stayed. It was shockingly average. So average, that if you attempted to use words like pedestrian and vanilla, you might feel a strange impulse to find new words that could more deeply communicate a level of mediocre that the human language may not currently support. For dinner I had orange chicken. It was okay. The texture of the chicken was fine, better than store bought for sure. The orange sauce was a little too sour, and perhaps it could have been slightly sweeter, however, if the sauce was less sour I might not have had the instinct to want the sauce to also be sweeter. It came with plain white rice, which felt like a symbol for what would be the rest of my stay here. Originally, I'd ordered a room with a king sized bed. They let me know that they changed the room to what I think were two full sized or double sized beds. The person who communicated this to me almost made it seem like it was my fault they did this. Not that I really cared, but this was not a great experience. The water in the tub was not able to get very hot. It was definitely warm, but after perhaps 10 minutes I didn't want to stay in the tub any longer because I had been hoping for a hot bath, and this was just above luke warm. The room was clean, but the walls toward the floor showed some damage, and there were burn spots on the lights in the bathroom. The name on the outside of the hotel didn't match the signage for the name on the inside.
Stayed 2 nights in Nov 2023
Response from Victoria Houston on Nov 27, 2023
Dear Guest,Thank you you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely, Customer Service Sheraton Ontario Airport Hotel

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was friendly. roooms are a bit dated for technology access
Stayed 2 nights in Nov 2023
Response from Victoria Houston on Nov 21, 2023
On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service

8/10 Good

Kishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 10 nights in Oct 2023
Response from Victoria Houston on Nov 21, 2023
On behalf of the entire hotel team, I want to thank you for sharing about during your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service

2/10 Terrible

ANGEL

Liked: Cleanliness, property conditions & facilities
No one bothered to do my wake up call
Stayed 1 night in Oct 2023
Response from Victoria Houston on Nov 2, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the privacy
Stayed 1 night in Oct 2023
Response from Victoria Houston on Nov 3, 2023
Dear Irene,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 2 nights in Oct 2023
Response from Victoria Houston on Oct 20, 2023
Dear Daniel, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Francisco

Stayed 1 night in Sep 2023
Response from Victoria Houston on Nov 3, 2023
Dear Francisco On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were very friendly The rooms and entire hotel was clean The beds and pillows Super comfortable The coffee served in the lobby really good
Stayed 3 nights in Sep 2023
Response from Victoria Houston on Oct 5, 2023
Dear Aaron, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

8/10 Good

Jeff

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place safe at Hotel. The area gets tough at night.
Stayed 2 nights in Sep 2023
Response from Victoria Houston on Sep 27, 2023
Dear Jeff, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Customer Service Sheraton Ontario Airport Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a one night stay
Check in was pleasant. Unfortunately the restaurant wasn’t open on Sunday. Nice hotel.
Stayed 1 night in Sep 2023
Response from Victoria Houston on Sep 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kathleen

Stayed 2 nights in Sep 2023
Response from Victoria Houston on Oct 20, 2023
Dear Kathleen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Virginia L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Victoria Houston on Sep 14, 2023
Dear Virginia L,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Everything went so smooth from check in to check out. We got a shuttle from the airport and to the airport. The shuttle driver was waiting on us when we came down from our room. The bed was the best bed ever. The room was Very clean and comfortable.
Stayed 1 night in Sep 2023
Response from Victoria Houston on Sep 14, 2023
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer Service Sheraton Ontario Airport Hotel

4/10 Poor

SOEISHIN

Traveled with family
Disliked: Room comfort
Air conditioning fan very loud
The air conditioning fan in the room was very noisy, hence I had to turn it off before I went to sleep. But I had problem sleeping since it was very hot.
Stayed 1 night in Aug 2023
Response from Victoria Houston on Sep 1, 2023
Dear Soeishin, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Customer Service Sheraton Ontario Airport Hotel

2/10 Terrible

Sherif

Disliked: Cleanliness, staff & service, property conditions & facilities
The bedsheets were not washed for months. In the dark it seems fine, but when you turn on the lights and look through the bedsheets, you can see there is stains all over the entire sheet! I do not reccommend this hotel to anyone as you will be prone to many diseases just off how unsanitary this place is.
Stayed 2 nights in Aug 2023
Response from Victoria Houston on Aug 29, 2023
Dear Sherif, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Experience but ok .and no breakfast
Stayed 3 nights in Aug 2023
Response from Victoria Houston on Aug 29, 2023
Dear Victor, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel

2/10 Terrible

Corey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
Awful hotel. Very depressing. No wi fi and mediocre attentiveness. No breakfast on weekends.
Stayed 1 night in Aug 2023
Response from Victoria Houston on Aug 24, 2023
Dear Guest,Thank you you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Victoria HoustonCustomer Service Sheraton Ontario Airport Hotel

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Victoria Houston on Aug 24, 2023
Dear Lourdes,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Carmen

Stayed 1 night in Aug 2023
Response from Victoria Houston on Sep 5, 2023
Dear Carmen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Oscar

Stayed 1 night in Aug 2023
Response from Victoria Houston on Sep 5, 2023
Dear Oscar,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Victoria Houston on Aug 15, 2023
Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel

8/10 Good

Jillian

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Victoria Houston on Aug 15, 2023
Dear Jillian,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel

8/10 Good

Odalys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
commute to a lot food places
Stayed 1 night in Aug 2023
Response from Victoria Houston on Sep 1, 2023
Dear Odalys, On behalf of the entire hotel team, I want to thank you for sharing aboutIt is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

8/10 Good

andrew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property could use some upgrades. Somewhat run down but convenient to airport but there was a banging noice at night that made it difficult to sleep. Also our room must have been next to washer and dryer for staff because I could hear them running constantly
Stayed 4 nights in Jul 2023
Response from Victoria Houston on Aug 8, 2023
Dear Andrew ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Asrat

Liked: Staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Aug 2023
Response from Monica Madrigal on Aug 8, 2023
Dear Asrat,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk SupervisorSheraton Ontario Airport Hotel

6/10 Okay

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok only issue due to noise in rear where room was lots of noise very early morning with workers
Stayed 6 nights in Jul 2023
Response from Victoria Houston on Aug 8, 2023
Dear Carmen ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Customer ServiceSheraton Ontario Airport Hotel

10/10 Excellent

Osvaldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very clean.
Stayed 2 nights in Jun 2023
Response from Monica Madrigal on Aug 8, 2023
Dear Osvaldo,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk SupervisorSheraton Ontario Airport Hotel

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Victoria Houston on Jul 29, 2023
Dear Madison On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel